In-House Training

Train your team in mediation and conflict resolution

Train a group of 6 or more delegates to be able to resolve conflict in your organisation.

With an in-house course, you can:

We can come and train your group in all areas of mediation, including workplace, neighbourhood, medical, and complaints, with anything from a one-day course to a five-day accredited mediator qualification.

We can also deliver our in-house training options online via video conferencing. So, if your delegates work from home or work in different locations, they can still take part in our highly-interactive training programmes.

The types of courses available

Browse courses by sector

The Interpersonal Mediation Practitioner’s Certificate

Accredited

Train your organisation’s delegates as mediators with the Interpersonal Mediation Practitioner’s Certificate (IMPC), the market-leading 40-hour professional mediation training course.

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Workplace Mediation Skills

Short skills

This two-day course provides learners with the skills needed to incorporate mediation into their practice. The course combines a small amount of theory with a lot of practice, and provides opportunities for your learners to try out their skills on some realistic case material tailored to your organisation.

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Mediation Skills for Housing Professionals

Short skills

This tailored two-day course is intended for anyone working in housing associations and local authorities whose role involves repairing or improving relationships in a neighbourhood setting, addressing interpersonal conflict at an early and informal level through mediation.

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Mediation Skills for Homelessness Prevention

Short skills

This two-day course has been designed for organisations looking to prevent homelessness caused by breakdowns in family or tenancy relationships. The programme is especially popular with those responsible for implementing the Homelessness Reduction Act 2018.

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Mediation Skills for Complaints Handling

Short skills

Mediation is now strongly encouraged as an early, informal, and rapid means of resolving many types of complaints. This two-day course provides your learners with the skills required to incorporate mediation into your procedures, as well as providing plenty of opportunities for practice.

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Mediation Skills for Student Relationships

Short skills

Time in education can be a challenging time for many young people. However, interpersonal conflicts involving students can often be resolved through mediation. This two-day course teaches learners how to incorporate mediation into student welfare processes.

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Understanding Mediation

Short skills

If you’re thinking of using mediation to resolve interpersonal disputes, this one-day programme will give your employees a clear understanding of mediation what it is and what it can do. The programme is suitable for all levels of staff and ideal for those with no prior experience of conflict resolution.

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Manager as Mediator

Short skills

This one-day masterclass draws on a collection of the skills used by mediators, coaches and counsellors. It gives your delegates an insight into the psychology of conflict, and builds confidence and competence in putting some mediation skills to use straight away.

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Confident Conversations

Short skills

This one-day programme shows your learners how to plan, initiate, and manage a more positive discussion about any sensitive topic: helping you stay in control of both sides of the interaction and ensuring that you can achieve your objective for the conversation.

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Conflict Resolution Skills

Short skills

This popular one-day course offers a practical grounding in the skills and knowledge required to resolve conflict. The course equips your delegates with an understanding and a set of skills to be able to better address both their own and others’ disagreements.

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Mediation Refresher

Next steps

Dust off your mediation skills, get a reminder of some key concepts in interpersonal mediation, and get your questions answered in this highly interactive one-day online refresher course.

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Case Supervision

Next steps

Case Supervision, delivered as a ½-day or 1-day session, is a structured way of getting consultative support, allowing you to develop your skills beyond what you learned in your training, and helping to ensure that you are mediating effectively, professionally, and safely.

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We work with some of the UK’s biggest organisations…

Free mediation webinars

Everyone is welcome to attend our webinars. While some of them touch on the psychology behind interpersonal conflict and mediation, we won’t bamboozle you with science!

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What our clients say

"The training was very well prepared and tailored for our needs. The trainer was excellent in leading the group through the course."
Joanna Glab European Centre for Disease Control and Prevention
"A massively useful course - I learned so much that will improve our conflict resolution moving forward and reduce the number of grievances."
Daniel Poynter Ralph Lauren
"A very enjoyable course with a good mixture of theory and practical exercises, and it was great to have the opportunity to practice using role play."
Samantha Riley Pirelli Tyres
"I thoroughly enjoyed the course and found it extremely informative and beneficial for my role. It was an open and constructive learning environment."
Lisa McKiernan EDF Energy
"I really enjoyed the training and materials provided. The scenarios and examples were useful, there was a good balance of group work and discussion, and the trainer was clear, precise, and very informative."
Pooja Kaur Crisis
"An excellent course with a fantastic trainer! The most useful aspect was the practical role play to implement the theoretical knowledge, which helped me gain confidence and a thorough understanding of mediation."
Sarah Cook British Dental Association