In-House Training

Train your organisation’s delegates as mediators with the Interpersonal Mediation Practitioner’s Certificate (IMPC), the market-leading 40-hour professional mediation training course.

This two-day course provides learners with the skills needed to incorporate mediation into their practice. The course combines a small amount of theory with a lot of practice, and provides opportunities for your learners to try out their skills on some realistic case material tailored to your organisation.

This tailored two-day course is intended for anyone working in housing associations and local authorities whose role involves repairing or improving relationships in a neighbourhood setting, addressing interpersonal conflict at an early and informal level through mediation.

This two-day course has been designed for organisations looking to prevent homelessness caused by breakdowns in family or tenancy relationships. The programme is especially popular with those responsible for implementing the Homelessness Reduction Act 2018.

This two-day course is ideal for groups who wish to resolve interpersonal disputes between family members, especially when they involve children and/or parents and carers.

Time in education can be a challenging time for many young people. However, interpersonal conflicts involving students can often be resolved through mediation. This two-day course teaches learners how to incorporate mediation into student welfare processes.

Mediation is now strongly encouraged as an early, informal, and rapid means of resolving many types of complaints. This two-day course provides your learners with the skills required to incorporate mediation into your procedures, as well as providing plenty of opportunities for practice.

If you’re thinking of using mediation to resolve interpersonal disputes, this one-day programme will give your employees a clear understanding of mediation what it is and what it can do. The programme is suitable for all levels of staff and ideal for those with no prior experience of conflict resolution.

This one-day masterclass draws on a collection of the skills used by mediators, coaches and counsellors. It gives your delegates an insight into the psychology of conflict, and builds confidence and competence in putting some mediation skills to use straight away.

This popular one-day course offers a practical grounding in the skills and knowledge required to resolve conflict. The course equips your delegates with an understanding and a set of skills to be able to better address both their own and others’ disagreements.

This one-day programme shows your learners how to plan, initiate, and manage a more positive discussion about any sensitive topic: helping you stay in control of both sides of the interaction and ensuring that you can achieve your objective for the conversation.

This one-day programme aims to increase delegates’ confidence and competence in chairing meetings at which there is likely to be a high level of contention, disruptive conduct, or other behaviour that may have to be addressed.

This one-day course is intended for HR professionals, team leaders, and managers who want to gain skills and confidence in managing harder-to-manage team members and reports.

Dust off your mediation skills, get a reminder of some key concepts in interpersonal mediation, and get your questions answered in this highly interactive one-day refresher course.

Case Supervision, delivered as a ½-day or 1-day session, is a structured way of getting consultative support, allowing you to develop your skills beyond what you learned in your training, and helping to ensure that you are mediating effectively, professionally, and safely.