Tenancy mediation is a straightforward way of resolving disputes between landlords and tenants. It provides the perfect setting for a constructive and facilitated discussion, providing an opportunity for all parties involved to communicate more positively. This can help them to understand one another’s concerns and to jointly come up with ideas for how to end their ongoing dispute.
Tenancy mediation is used to address:
Maintenance and repair issues
Disagreements over responsibilities
Security deposit issues
And benefits include:
The tenant-landlord relationship is preserved and improved
Costly and time-consuming formal action is avoided
Tenancy can be retained
The landlord conforms to legislation and best practice
A completed referral form, providing us with details of the dispute and of the parties, and a signed booking form all are that is needed to book in the case.
The case manager will liaise with the referrer to organise the logistics, including timings, contact information, and online links (if required).
The mediator will meet with each party individually to discuss the dispute to date. These private sessions will last for approximately 1½ hours each.
Getting parties together for half a day allows for a comprehensive airing of views, as well as a discussion with a view to building an agreement.
The agreement is a joint plan of action decided upon by the participants. The mediator can write it up as a good faith agreement to give to both parties.
If there is a third-party referrer, UK Mediation will provide them with a Mediation Summary on the next working day (subject to parties’ consent).
The case manager will follow up the situation after an agreed period by contacting the parties confidentially to see if the agreement is working.
We understand that you may have some queries about how tenancy mediation works.
We’ve answered some of the most Frequently Asked Questions below.
Here at UK Mediation, we treat conflict as a failure of dialogue and as a breakdown in a relationship.
Want to find out more or get a quote from us?
We're a friendly bunch at UK Mediation and we're always happy to talk about our mediation services.
Please get in touch!
In this free 45-minute presentation, we see a classic dispute between a tenant and a landlord.
Our Founder, Dr Mike Talbot, then takes you through our seven-stage mediation process and looks at how it can be applied to a tenancy dispute.Watch the webinar