Tenancy Mediation

Facilitating agreements between tenants and landlords

Disputes between landlords and tenants are common, and can often end up with legal action.

Tenancy mediation is a straightforward way of resolving disputes between landlords and tenants. It provides the perfect setting for a constructive and facilitated discussion, providing an opportunity for all parties involved to communicate more positively. This can help them to understand one another’s concerns and to jointly come up with ideas for how to end their ongoing dispute.

We would be pleased to show you just how quick, easy, and inexpensive mediation can be in resolving any dispute involving tenants, landlords, and housing management agencies. Get in touch with UK Mediation and resolve your tenancy dispute today.

How does it work?

Referring a case

A completed referral form, providing us with details of the dispute and of the parties, and a signed booking form all are that is needed to book in the case.

Prior to the mediation

The case manager will liaise with the referrer to organise the logistics, including timings, contact information, and online links (if required).

Individual meetings

The mediator will meet with each party individually to discuss the dispute to date. These private sessions will last for approximately 1½ hours each.

Joint meeting

Getting parties together for half a day in the same meeting allows for a comprehensive airing of views.

The agreement

The agreement is a joint plan of action decided upon by the participants. The mediator can write it up as a good faith agreement to give to both parties.

Feeding back

If there is a third-party referrer, UK Mediation will provide them with a Mediation Summary on the next working day (subject to parties’ consent).


The case manager will follow up the situation after an agreed period by contacting the parties confidentially to see if the agreement is working.

What our clients say

"The mediation was very helpful and provided an opportunity to discuss issues in an honest and safe environment."
Recent participant in a tenancy case
"The mediator was very good. The situation was difficult but it was great to reach a solution."
Recent participant in a tenancy case

Get a quote

Want to find out more or get a quote from us?

We're a friendly bunch at UK Mediation and we're always happy to talk about our mediation services.

Please get in touch!

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Have some questions about tenancy mediation?

We understand that you may have some queries about how tenancy mediation works. We’ve gathered together some of the most Frequently Asked Questions and have answered them below.

What sorts of disputes can mediation be used for?
Mediation can be effective at resolving all manner of tenancy-related disputes, including rent arrears, property repairs, communication issues, and upkeep of communal areas.

It can help to re-open communication, promote honest and open dialogue, and help landlords and tenants to see each others' points of view. The mediator is not there to review evidence, nor to make a legally-binding decision on who is right or wrong.
Does tenancy mediation work?
Simply put, yes.

We have been resolving tenancy disputes for over 23 years now, both privately between tenants and landlords, or in partnership with housing associations/local authorities.

The vast majority of cases end with some sort of future-focused agreement being written up, and the feedback we receive from parties speaks for itself.
Can tenancy mediation be done online?
Successful mediation cases can indeed be delivered online. Even now, we continue to deliver a small percentage of our mediation cases online. Feedback has been excellent and we continue to see superb results for the parties.

However, if given the choice between the two (online or face-to-face), we would still recommend having the mediation face-to-face. We find that that the physical human element can be extremely valuable and getting people together in a room often yields the most benefits.
Can it be done over the phone too?
Yes - for tenancy disputes with only one or two simple issues, we can offer a two-hour telephone mediation process. Here, the mediator shuttles between phone calls with the parties, passing across offers, messages, options, and requests.

Please get in touch if you are interested in telephone mediation.
Is mediation confidential?
Yes, we ask parties to sign a Liability and Confidentiality Agreement on the day of the mediation, to make sure that whatever is said goes no further.

In addition, all notes related to the case are disposed of upon completion.
Is it voluntary?
Yes, people cannot be made to take part in mediation.

If parties are coerced or forced to take part on the day, we find that this often hinders the result of the mediation and makes it less likely to arrive at a successful conclusion.

What we will say, however, is that mediation is strongly recommended if things progress towards court.
Can a solicitor attend the mediation?
It is strongly advised that parties attend on their own to promote honest and open communication.

Tenancy mediation in action

Learn more about tenancy mediation by watching our free webinar!

Watch the webinar