Whether receiving bad news, spending prolonged periods in hospital, or having to make critical choices about care or withdrawal of care, people’s fear and upset can make it extremely difficult for them to know that they are making the right decisions about what is best for themselves or for a family member. There is also a clear risk that families and health professionals can come into conflict over crucial care decisions, and prolonged disputes can quickly develop.
Medical mediation is becoming increasingly recognised as a quick and highly-effective way to build dialogue between people, to head off disputes, to restore trust, and to provide the conditions for people to make some of the most difficult decisions they may ever need to make.
A completed referral form, providing us with details of the dispute and of the parties, and a signed booking form all are that is needed to book in the case.
The case manager will liaise with the referrer to organise the logistics, including timings, contact information, and online links (if required).
The mediator will meet with each party individually to discuss the dispute to date. These private sessions will last for approximately 1½ hours each.
Getting parties together for half a day in the same meeting allows for a comprehensive airing of views.
The agreement is a joint plan of action decided upon by the participants. The mediator can write it up as a good faith agreement to give to both parties.
If there is a third-party referrer, UK Mediation will provide them with a Mediation Summary on the next working day (subject to parties’ consent).
The case manager will follow up the situation after an agreed period by contacting the parties confidentially to see if the agreement is working.
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We understand that you may have some queries about how tenancy mediation works. We’ve gathered together some of the most Frequently Asked Questions and have answered them below.
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