People’s fear and upset can make it extremely difficult for them to know that they are making the right decisions about what is best for themselves or for a family member, and families and health professionals can come into conflict over crucial care decisions. Medical mediation is becoming increasingly recognised as a quick and highly-effective way to build dialogue between people, to head off disputes, and to restore trust.
Medical mediation is used to address:
Communicating bad news more positively or effectively
Disagreements over critical care choices
Care not meeting expectations
Ethical issues regarding religious or cultural beliefs
And benefits include:
People's relationships are preserved, improved, and future-proofed
Costly and time-consuming formal action is avoided
Difficult decisions can be reached amicably
Personal matters are kept private
The healthcare provider conforms to legislation
A completed referral form, providing us with details of the dispute and of the parties, and a signed booking form all are that is needed to book in the case.
The case manager will liaise with the referrer to organise the logistics, including timings, contact information, and online links (if required).
The mediator will meet with each party individually to discuss the dispute to date. These private sessions will last for approximately 1½ hours each.
Getting parties together for half a day allows for a comprehensive airing of views, as well as a discussion with a view to building an agreement.
The agreement is a joint plan of action decided upon by the participants. The mediator can write it up as a good faith agreement to give to both parties.
If there is a third-party referrer, UK Mediation will provide them with a Mediation Summary on the next working day (subject to parties’ consent).
The case manager will follow up the situation after an agreed period by contacting the parties confidentially to see if the agreement is working.
We understand that you may have some queries about how medical mediation works.
We’ve answered some of the most Frequently Asked Questions below.
Here at UK Mediation, we treat conflict as a failure of dialogue and as a breakdown in a relationship.
Our relational model, re:talk, aims to restore dialogue, repair relationships, and rebuild teams, while re:connect allows us to achieve the same objectives through online mediation.
Want to find out more or get a quote from us?
We're a friendly bunch at UK Mediation and we're always happy to talk about our mediation services.
Please get in touch!
This free webinar provides an engaging overview on medical mediation, the services we provide, and how you can undertake training to develop these skills within your organisation.Watch the webinar