Medical Mediation

Building better dialogue between families and medical staff

Some of the most stressful times of people’s lives are spent dealing with their own and their loved ones’ medical emergencies.

Whether receiving bad news, spending prolonged periods in hospital, or having to make critical choices about care or withdrawal of care, people’s fear and upset can make it extremely difficult for them to know that they are making the right decisions about what is best for themselves or for a family member. There is also a clear risk that families and health professionals can come into conflict over crucial care decisions, and prolonged disputes can quickly develop.

Medical mediation is becoming increasingly recognised as a quick and highly-effective way to build dialogue between people, to head off disputes, to restore trust, and to provide the conditions for people to make some of the most difficult decisions they may ever need to make.

How does it work?

Referring a case

A completed referral form, providing us with details of the dispute and of the parties, and a signed booking form all are that is needed to book in the case.

Prior to the mediation

The case manager will liaise with the referrer to organise the logistics, including timings, contact information, and online links (if required).

Individual meetings

The mediator will meet with each party individually to discuss the dispute to date. These private sessions will last for approximately 1½ hours each.

Joint meeting

Getting parties together for half a day in the same meeting allows for a comprehensive airing of views.

The agreement

The agreement is a joint plan of action decided upon by the participants. The mediator can write it up as a good faith agreement to give to both parties.

Feeding back

If there is a third-party referrer, UK Mediation will provide them with a Mediation Summary on the next working day (subject to parties’ consent).


The case manager will follow up the situation after an agreed period by contacting the parties confidentially to see if the agreement is working.

What our clients say

"Even though the two sides have had their differences, we are in complete agreement that the mediator was brilliant. We had an exchange of ideas and viewpoints and hopefully this is the start of getting towards a resolution. Thanks so much!"
Recent participant in a medical case
"An extremely sensitive subject was handled well by the mediator. I certainly feel that there is light at the end of the tunnel for the issues."
Recent participant in a medical case

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Want to find out more or get a quote from us?

We're a friendly bunch at UK Mediation and we're always happy to talk about our mediation services.

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Have some questions about medical mediation?

We understand that you may have some queries about how tenancy mediation works. We’ve gathered together some of the most Frequently Asked Questions and have answered them below.

What sorts of disputes can mediation be used for?
Medical mediation can be used for conflicts over critical care choices or withdrawal of care, and is often taken up by healthcare professionals and families of patients.

It aims to restore dialogue, rebuild trust, and head off more formal processes.
Does it work?
Yes - we have been using mediation to help resolve medical disputes for over 23 years and have worked on some extremely high-profile cases during that time.

We have found that mediation is an excellent way to build understanding between the two sides, so that they can make a mutual agreement or decision on the best course of action.
Can medical mediation be done online?
Yes, it can be delivered online. We continue to see excellent results from our medical mediation cases delivered via Zoom or Teams.
Is mediation confidential?
Yes, we ask parties to sign a Liability and Confidentiality Agreement on the day of the mediation, to make sure that whatever is said goes no further.

In addition, all notes related to the case are disposed of upon completion.
Is it voluntary?
Yes, people cannot be made to take part in mediation.

If parties are coerced or forced to take part on the day, we find that this often hinders the result of the mediation and makes it less likely to arrive at a successful conclusion.

What we will say, however, is that mediation is strongly recommended if things progress towards court action.
Can a solicitor attend the mediation?
It is strongly advised that parties attend on their own to promote honest and open communication.

Want to find out more?

Learn more about medical mediation by watching our free webinar!

Watch the webinar