Commercial mediation is a quick, cost-effective, and private method of resolving your dispute: saving you from the stresses and costs of court, focussing on what everyone actually wants, and resolving your dispute amicably and consensually. What’s more, it is increasingly being encouraged by the courts and by the employment tribunal, and has a high rate of success.
Commercial mediation is used to address:
Business or contractual disputes
Claims over faulty goods or poor service
Personal injury claims
Copyright and intellectual property disputes
And often leads to:
An acknowledgement, explanation, or apology
Replacing goods or rectifying work
Paying some form of refund or compensation
Opening up a channel of better communication
A completed referral form, providing us with details of the dispute and of the parties, and a signed booking form all are that is needed to book in the case.
The case manager will liaise with the referrer to organise the logistics, including timings, contact information, and online links (if required).
Parties are invited to present their case in a short joint session, while also having the opportunity to ask any questions that they may have.
The mediator will then spend the rest of the day shuttling between the parties, passing across offers, options, messages, and requests.
The agreement is a joint plan of action decided upon by the participants. The mediator can write it up as a good faith agreement to give to both parties.
If there is a third-party referrer, UK Mediation will provide them with a Mediation Summary on the next working day (subject to parties’ consent).
The case manager will follow up the situation after an agreed period by contacting the parties confidentially to see if the agreement is working.
We understand that you may have some queries about how commercial mediation works.
We’ve answered some of the most Frequently Asked Questions below.
Commercial mediation is used to address disputes of a contractual or financial nature, where you may be seeking payment, compensation, re-provision of services, or replacement of goods.
The aim is to put parties' heads together and, through a facilitated process, come to some form of mutually-agreeable solution.
Here at UK Mediation, we treat conflict as a failure of dialogue and as a breakdown in a relationship.
Our relational model, re:talk, aims to restore dialogue, repair relationships, and rebuild teams, while re:connect allows us to achieve the same objectives through online mediation.
Want to find out more or get a quote from us?
We're a friendly bunch at UK Mediation and we're always happy to talk about our mediation services.
Please get in touch!
In this free webinar, our Founder Dr Mike Talbot explores the complexities and advantages of using mediation to resolve commercial disputes.Watch the webinar