Interpersonal disputes, fall-outs within teams, and everyday personality clashes can all too quickly become highly costly and distracting.
In Conflict Coaching, individuals do not just learn how to handle their own reactions in conflict situations with others, but also how to better manage conflict occurring within their teams or between colleagues.
Conflict Coaching offers a form of one-to-one intervention that can:
provide an alternative to mediation, for those who may find it too confrontational to address a dispute
help managers, supervisors and others to improve their interactions during conflict
help individuals to recognise behaviours that cause a pattern of conflict with others
support individuals who are undertaking training in conflict management
prepare people to get the maximum benefit from the process if they do choose to engage in mediation
following mediation, help individuals to manage ongoing difficult interactions
Once an individual has been highlighted as being able to benefit from coaching, a pre-coaching meeting will take place between the person, the conflict coach, and the referrer. This is intended to clarify the goals of the intervention.
The coaching sessions will then take place in negotiation with the person. A coaching session will typically last between one and two hours, and will take place fortnightly or monthly.
Once the sessions have begun, the conflict coach will work with the person to establish the barriers to effectively dealing with conflict, and then to develop an action plan of change that they can work towards.
After the allocated number of sessions the coach will then establish what success has been achieved and what ongoing areas will need to be worked on in the future.
A follow-up session will be planned after a month and then after three months, both to ensure that changes are continuing to take place, and to allow the person to bring forward any new areas for improvement.
We understand that you may have some queries about how it all works.
We’ve answered some of the most Frequently Asked Questions below.
Want to find out more or get a quote from us?
We're a friendly bunch at UK Mediation and we're always happy to talk about our Conflict Coaching services.
Please get in touch!
In a recent webinar on the 'Psychology of Conflict, our Founder Dr Mike Talbot discussed Conflict Coaching as a means of resolving interpersonal disputes.Watch the webinar