Neighbourhood Mediation

Keeping neighbours and communities on good terms


Neighbourhood disputes are common, and can cause a great deal of upset and bad feeling between people.

Mediation is a quick, cost-effective and private method of resolving your dispute, saving you from the stresses and costs of court of formal action. An expert mediator can get you and your neighbours talking again: clearing up misunderstandings, agreeing practical steps for how to make things better between you, and moving on from your disagreements.

UK Mediation offers an unrivalled neighbourhood mediation process, using some of the most accomplished and experienced mediators in the field, and with a simple process expertly co-ordinated by our dedicated case managers. We can provide a mediator within five days of receiving your referral, a mediation summary within 48 hours of the mediation day, and a follow-up with the participants four weeks later.

How does it work?

Referring a case

A completed referral form, providing us with details of the dispute and of the parties, and a signed booking form all are that is needed to book in the case.

Prior to the mediation

The case manager will liaise with the referrer to organise the logistics, including timings, contact information, and online links (if required).

Prior to the mediation

The mediator will meet with each party individually to discuss the dispute to date. These private sessions will last for approximately 1½ hours each.

Joint meeting

Getting parties together for half a day in the same meeting allows for a comprehensive airing of views.

The agreement

The agreement is a joint plan of action decided upon by the participants. The mediator can write it up as a good faith agreement to give to both parties.

Feeding back

If there is a third-party referrer, UK Mediation will provide them with a Mediation Summary on the next working day (subject to parties’ consent).


The case manager will follow up the situation after an agreed period by contacting the parties confidentially to see if the agreement is working.

What our clients say

"We have found UK Mediation to be professional, helpful, and responsive."
Sue Packman Nottingham Community Housing Association
"Another successful case! Do thank the mediator for me."
Maria Jacobs Moat Homes
"Mediation is a very emotional process. I would like to thank the mediator for their time, understanding, and impartial character throughout the entire process."
Recent participant in a neighbourhood case
"The mediator was excellent and we are both pleased with the outcome."
Recent participant in a neighbourhood case

Get a quote

Want to find out more or get a quote from us?

We're a friendly bunch at UK Mediation and we're always happy to talk about our mediation services.

Please get in touch!

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Have some questions about neighbourhood mediation?

We understand that you may have some queries about how neighbourhood mediation works. We’ve gathered together some of the most Frequently Asked Questions and have answered them below.

What sorts of disputes can mediation be used for?
Mediation is effective at resolving disputes around boundaries, communal areas, high hedges and trees, and parking access, among other such issues.

It can help to re-open communication, promote honest and open dialogue, and help neighbours to see each others' points of view. The mediator is not there to review evidence, nor to make a legally-binding decision on who is right or wrong.
Does neighbourhood mediation work?
Simply put, yes.

We have been resolving neighbour disputes for over 23 years now, both privately between neighbours or in partnership with housing associations/local authorities.

The vast majority of cases end with some sort of future-focused agreement being written up, and the feedback we receive from parties speaks for itself.
Can neighbourhood mediation be done online?
Successful mediation cases can indeed be delivered online. Even now, we continue to deliver a small percentage of our mediation cases online. Feedback has been excellent and we continue to see superb results for the parties.

However, if given the choice between the two (online or face-to-face), we would still recommend having the mediation face-to-face. We find that that the physical human element can be extremely valuable and getting people together in a room often yields the most benefits.
Can it be done over the phone too?
Yes - for neighbourhood disputes with only one or two simple issues, we can offer a two-hour telephone mediation process. Here, the mediator shuttles between phone calls with the parties, passing across offers, messages, options, and requests.

Please get in touch if you are interested in telephone mediation.
Is mediation confidential?
Yes, we ask parties to sign a Liability and Confidentiality Agreement on the day of the mediation, to make sure that whatever is said goes no further.

In addition, all notes related to the case are disposed of upon completion.
Is it voluntary?
Yes, people cannot be made to take part in mediation.

If parties are coerced or forced to take part on the day, we find that this often hinders the result of the mediation and makes it less likely to arrive at a successful conclusion.

What we will say, however, is that mediation is strongly recommended if things progress towards court.
How many people can take part?
Our one-day neighbourhood mediation service (running from 9:30-4:30) can be used for two- or three-party disputes.

For larger groups of people, mediation can still be used but will require more time and potentially more than one mediator. Please get in touch to find out more.
Can a solicitor attend the mediation?
It is strongly advised that parties attend on their own to promote honest and open communication.

Neighbourhood mediation in action

Learn more about neighbourhood mediation by watching our free webinar!

Watch the webinar