Mediation Skills for Homelessness Prevention

Learn to resolve disputes that could lead to a vulnerable person becoming homeless.

This course has been designed for organisations looking to prevent homelessness caused by breakdowns in family or tenancy relationships. The programme is especially popular with housing professionals with local authorities with responsibility for implementing the Homelessness Reduction Act 2018.

Mediation Skills for Homelessness Prevention aims to train your group to resolve disputes involving vulnerable people in a more structured way, using the proven step-by-step model employed by mediators.

At a glance...

  • 2-day course
  • Face-to-face or online
  • For 6 to 12 delegates
  • Pre-course consultation
  • Delivered by expert trainers
  • Fully-customised materials
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0800 772 0778

  • Facilitate conversations involving those at risk of homelessness

  • Gain key mediation skills and tools

  • Build mediation skills into your professional role

Why train with us?

Tailored course materials

We carry out an in-depth pre-course consultation with you prior to delivery, and then tailor the materials and case scenarios to those specific requirements.

Trained by real mediators

All of our trainers are practising mediators with many years of experience. They are also certified adult educators, meaning you’re in capable hands during your training!

ISO:9001 quality standard

ISO-9001 is the internationally-recognised standard for quality management. You can be sure that all of our training will be carried out in an efficient and quality-focused manner.

Lifetime post-course support

At any point following your training, you can get in touch with us to discuss queries and ask for advice. We can also provide you with any forms or documents that you might need.

About UK Mediation

About the course

The aim of this two-day course is to get you to the point of being confident and competent to facilitate resolution conversations that could prevent an individual from becoming homeless.

At the conclusion of the course, you will be able to:

Mediation Skills for Homelessness Prevention covers everything you need to be able to facilitate resolution meetings between people in dispute, especially if someone is at risk of homelessness.

This includes:

Our trainers have a wealth of practical mediation experience and are able to adapt the course content to the make-up of the particular group.

All of our courses are live interactive events run by a practising mediator who is an expert in the field.

This course includes a combination of:

The course is delivered face-to-face at your location, or online via Zoom or Teams, where we can use custom-made video material, run small-group exercises, and take part in some case simulations.

What our learners say

"I really enjoyed the training and materials provided. The scenarios and examples were useful, there was a good balance of group work and discussion, and the trainer was clear, precise, and very informative."
Pooja Kaur Crisis
"A very informative course - I learnt so much. The trainer went through every stage in depth and then we acted out the scenarios, which was a great way of learning for me. I thoroughly enjoyed it all."
Natalie Le Prevost Action for Children
"This course equipped me with some extremely useful skills and techniques that I'll be able to use when mediating a range of situations. The trainer was wonderful, knowledgeable and extremely supportive, and I would highly recommend this course to anyone that has to deal with conflict."
Federica Ventura Depaul UK
"The course and the trainer were amazing - I definitely learnt a lot of valuable skills that I can use daily in my role. The trainer was super knowledgable and encouraging too - I felt that they relayed the course material really well."
Millie Thomas Mind Pembrokeshire
"It was brilliant! Our trainer was really engaging, very helpful and knowledgeable. I got way more from the course than I expected and will use loads of what I've learnt in lots of different situations."
Clare Waghorn Emmaus Greenwich
"Really worthwhile to take time out of our busy schedule. It was good to look at a service user-focused solution."
Julie Hughes Redditch Nightstop
"There were no areas for improvement! The trainer was fantastic - his knowledge and way of presenting was fab - and I now feel that mediation is a skill that I am able to use in my working practice."
Jade Harrison The Matthew Project
"A really good and enjoyable course. Very informative - it was a lot to take in - but all worthwhile. Great delivery too."
Lisa Sullivan Haven First
"The course was of a very high standard! Challenging, a lot of practice, hard work, but definitely enjoyable!"
Tetiana Khmeliar Association of Ukrainians in Great Britain
"I really enjoyed the practice of being a mediator - wasn't as such a role play, more like "involved learning"! It was also nice to rubber stamp, and understand, the theory behind what we do day in and day out."
Alexander Reece Liverpool City Region Combined Authority
"I really enjoyed the course, and I have learnt lots of transferable skills and ideas that I can apply to my role. In particular, I found the use of linguistics really interesting."
Becki Crozier Flintshire County Council
"I felt the training went really well. The pace wasn't too fast and the videos really helped give you insight in to a lot more techniques to use. I found the course very useful and it will help me to mediate within my current role."
Rachael Lee Salford City Council
"The trainer really knew what they were talking about and kept me engaged throughout. The course was presented very well and this made it easy to follow and understand."
Stephanie Ellis Borough Council of King's Lynn & West Norfolk
"The course was really informative and the materials were really useful. It gave me a better understanding of how I can use mediation in my role."
Zoe Rhodes Stafford Borough Council
"I have thoroughly enjoyed the course and have found it very interesting. I feel I have developed lots of new skills that I can take back to my role and for my personal life also!"
Carly Ward Test Valley Borough Council
"The course couldn't be improved - very, very comprehensive and excellently presented. Left feeling confident enough to do my job role better."
Adrienne Towell Sefton Council
"The course has really made me think about how I portray myself and how I come across. The skills I've learnt today will definitely make me a better manager!"
Joanne Jackson Adullam Homes

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Want to find out more or get a quote from us?

We're a friendly bunch at UK Mediation and we're always happy to talk about our training courses.

Whether you're interested in a specific course of ours, or if you would just like some friendly advice, just fill out the form and we'll get straight back to you.

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Course FAQs

We understand that you may have some queries about the course’s content or about how the training is delivered.

We’ve gathered together some of the most Frequently Asked Questions and have answered them below.

Who should attend this course?

This two-day course would be suitable for those who work with vulnerable people who are at risk of homelessness, including family workers, counsellors, housing coaches, and tenancy workers.

No previous experience with conflict resolution is required in order to attend.

Will I be a mediator after doing this course?

No, we are careful to distinguish our shorter courses from our accredited mediator programmes.

What we say is that this course will you how to facilitate resolution meetings involving those at risk of homelessness, but you won’t be a Mediator. To gain full accreditation, you would need our Interpersonal Mediation Practitioner’s Certificate course.

The Psychology of Conflict

Learn more about our approach to conflict resolution, based on Dr Mike Talbot's background in psychotherapy.