Mediation Skills for Facilitated Conversations

£545 + VAT per learner

Learn how to facilitate resolution meetings.

This highly practical two-day online course builds your confidence and competence in using some key mediation skills to facilitate conversations between people who are in dispute.

Based around real case scenarios, the course provides everything you need to be able to set up, run, and conclude informal resolution meetings: face-to-face or online.

  • Learn how to facilitate conversations

  • Gain key mediation skills and tools

  • Build mediation skills into your professional role

Why train with us?

Experienced in virtual delivery

We’ve honed our online courses over many years to make sure that they remain interactive experiences, and to ensure that we remain the leading providers of online mediation training.

Trained by real mediators

All of our trainers are practising mediators with many years of experience. They are also certified adult educators, meaning you’re in capable hands during your training!

ISO:9001 quality standard

ISO-9001 is the internationally-recognised standard for quality management. You can be sure that all of our training will be carried out in an efficient and quality-focused manner.

Lifetime post-course support

At any point following your training, you can get in touch with us to discuss queries and ask for advice. We can also provide you with any forms or documents that you might need.

About UK Mediation

About the course

The aim of this two-day course is to get you to the point of being confident and competent to facilitate resolution conversations between people in dispute.

At the conclusion of the course, you will be able to:

Mediation Skills for Facilitated Conversations covers everything you need to be able to facilitate resolution meetings.

This includes:

Our trainers have a wealth of practical mediation experience and are able to adapt the course content to the make-up of the particular group.

All of our online courses are live interactive events run by a practising mediator who is an expert in the field.

This course includes a combination of:

The learning group is created as a Zoom meeting, in which we can use custom-made video material, run small-group exercises, and take part in some case simulations.

What our learners say

"The trainer was clearly a very experienced mediator which gave them a high level of credibility. The course was done remotely using Zoom which I think works very well. A great course that ticked all of my objectives."
Hamish McLure The Leeds Teaching Hospitals NHS Trust
"The trainer was amazing. They really knew their stuff and made it entertaining and engaging, which can be difficult with online courses. A great mix of interactive work, roleplay, and videos from UK Mediation."
Sophia Brooks South Norfolk & Broadland Council
"A great course that I really enjoyed. I have learnt lots of new techniques which I could apply in the conversations I have in my role."
Rachel Minett Cambridgeshire County Council
"I learnt a lot from the training, especially from the seven-stage model. The trainer was very knowledgeable and went at a good pace."
Lisa Clowery Centrepoint
"The training clearly took us through the stages of the process and gave us a chance to practise the skills in our breakout groups. The course facilitator set a very easy tone, and was very good at responding to questions from participants and drawing learning points out from them."
Ian Davis ivolve Group
"The course was very informative and I have learnt some great skills that I will take back into the business, for example active listening and re-framing in conversations. I would 100% recommend this course to anyone."
Claire Allman Hill-Rom
"I'm really glad I took part in practising facilitating like that and I really think it made a difference. Overall it was fantastic - I learned so much, and the trainer was an excellent teacher!"
Helen Gould Rusty Quill
"The mediation process was explained brilliantly and we had lots of opportunity to practise the skills required at each stage. There was good use of videos and I found the role play and practical elements very useful."
Rachael Parker Mainstay
"I thought this was an excellent course with enough practical input to allow you to feel confident with the skills being taught. I feel I have developed new skills and taken away a lot from this course."
Christine Shaw Albany Learning Trust
"This course was excellent. Exactly the right balance between theory and practical application. As a result of the course, I have since been able to address and resolve an ongoing issue between a number of staff members."
Marie Sweetlove The Fortis Trust
"I really enjoyed the course and will be implementing these skills in my workplace. The knowledge and support of the trainer was good and helped me to understand the process."
Ray Jones We Are With You
"This course was extremely useful. I certainly felt that I learnt a lot and will be able to put that knowledge into practice."
Caroline Gurevitz Avlo HR

Book your place


We offer a 10% discount for any ONE of the following reasons:
  • Charity Funded by a UK Registered Charity
  • NHS Funded by an NHS Trust
  • Group Booking 3+ learners from the same organisation
Discounts will be applied at the next step.
Discounts cannot be used in conjunction with the ELCAS scheme.

What's included

  • 2 days of online training, 9:30-4:30
  • PDF training guide
  • Certificate of Attendance
  • Free post-course support

Start now...

Total cost
£ + VAT

Course FAQs

We understand that you may have some queries about the course’s content, the resulting qualification, or about how the training is delivered. We’ve gathered together some of the most Frequently Asked Questions and have answered them below.

How can a course in interpersonal skills be delivered online?

At UK Mediation, we have looked long and hard at what we can deliver online and what needs to be taught face-to-face. While some of our accredited mediator programmes have to be delivered in person, we believe this course can achieve its aims and objectives with a carefully delivered online approach.

Plus, we know what we’re doing – we lead the way in virtual training delivery! We are an externally-accredited training provider and the only holders of the ISO 9001 quality standard in the mediation world. Our trainers have devised this course and refined it over the years to be a lively, interactive event, and feedback from previous learners include comments on it being ‘engaging’, ‘highly relevant’, and ‘a great confidence booster’.

Will I be a mediator if I attend this course?

No, we are careful to distinguish this course from our accredited mediator programmes.

What we say is that this course will you how to facilitate resolution meetings with people in dispute, but you won’t be a Mediator. To gain full accreditation, you need to attend one of our open-access Interpersonal Mediation Practitioner’s Certificate courses.

Free Mediation Showcase

Join us in London on Thursday 25th April and see a simulated workplace mediation case in action, facilitated by Dr Mike Talbot.

Register your place

The Psychology of Conflict

Learn more about our approach to conflict resolution, based on Dr Mike Talbot's background in psychotherapy.

Watch the webinar