£545 + VAT per learner
This highly practical two-day online course builds your confidence and competence in using some key mediation skills to facilitate conversations between people who are in dispute.
Based around real case scenarios, the course provides everything you need to be able to set up, run, and conclude informal resolution meetings: face-to-face or online.
Learn how to facilitate conversations
Gain key mediation skills and tools
Build mediation skills into your professional role
We’ve honed our online courses over many years to make sure that they remain interactive experiences, and to ensure that we remain the leading providers of online mediation training.
All of our trainers are practising mediators with many years of experience. They are also certified adult educators, meaning you’re in capable hands during your training!
ISO-9001 is the internationally-recognised standard for quality management. You can be sure that all of our training will be carried out in an efficient and quality-focused manner.
At any point following your training, you can get in touch with us to discuss queries and ask for advice. We can also provide you with any forms or documents that you might need.
This two-day course covers everything you need to be able to facilitate productive conversations, including:
Some key mediation principles and skills
Applying mediation skills in a step-by-step process
Confidentiality and impartiality when working face-to-face or online
How to set up and manage a facilitated conversation
How to get a good resolution without directing or imposing
How to ensure that your facilitated conversations are safe and effective
Our trainers have a wealth of practical experience in mediating and facilitating conversations and are able to adapt the course content to the make-up of the particular learning group.
The aim of the two-day course is to get you to the point of being confident and competent to facilitate resolution conversations between people in dispute.
At the conclusion of the two days, you should be able to:
Compare and contrast using mediation skills with other forms of dispute resolution
Understand the essential skills and qualities of an effective dispute resolver
Know when and how to apply mediation skills to a facilitated conversation
Set up, facilitate, and conclude either face-to-face or online resolution meetings
All of our online courses are live, interactive events, run by a practising mediator who is an expert in the field.
This course includes a combination of:
Custom-made videos of a range of simulated disputes
Lecture and live input by the trainer, as well as discussion among delegates
Practice sessions with simulated case material
Real-life case studies
The learning group is created as a Zoom meeting, in which we can use custom-made video material, carry out discussions, run small group exercises, and have some practice sessions.
We understand that you may have some queries about the course’s content, the resulting qualification, or about how the training is delivered. We’ve gathered together some of the most Frequently Asked Questions and have answered them below.