Mediation Skills for Facilitated Conversations

About the course

This two-day course covers everything you need to be able to facilitate productive conversations, including:

Some key mediation principles and skills

Applying mediation skills in a step-by-step process

Confidentiality and impartiality when working face-to-face or online

How to set up and manage a facilitated conversation

How to get a good resolution without directing or imposing

How to ensure that your facilitated conversations are safe and effective

Our trainers have a wealth of practical experience in mediating and facilitating conversations and are able to adapt the course content to the make-up of the particular learning group.

The aim of the two-day course is to get you to the point of being confident and competent to facilitate resolution conversations between people in dispute.

At the conclusion of the two days, you should be able to:

Compare and contrast using mediation skills with other forms of dispute resolution
Understand the essential skills and qualities of an effective dispute resolver
Know when and how to apply mediation skills to a facilitated conversation
Set up, facilitate, and conclude either face-to-face or online resolution meetings

All of our online courses are live, interactive events, run by a practising mediator who is an expert in the field.

This course includes a combination of:

Custom-made videos of a range of simulated disputes
Lecture and live input by the trainer, as well as discussion among delegates
Group exercises

Small-group activities

Practice sessions with simulated case material
Real-life case studies

The learning group is created as a Zoom meeting, in which we can use custom-made video material, carry out discussions, run small group exercises, and have some practice sessions.

What our learners say

"The course was very informative and I have learnt some great skills that I will take back into the business, for example active listening and re-framing in conversations. I would 100% recommend this course to anyone."

Claire Allman Hill-Rom

"The trainer was clearly a very experienced mediator which gave them a high level of credibility. The course was done remotely using Zoom which I think works very well. A great course that ticked all of my objectives."

Hamish McLure The Leeds Teaching Hospitals NHS Trust

"The training was fabulous. The trainer was very knowledgeable, helpful, and supportive - always open to questions and provided feedback both during and after the role plays. Perfect!"

Angela Hancock Chorley New Road Primary Academy

"This course was excellent. Exactly the right balance between theory and practical application. As a result of the course, I have since been able to address and resolve an ongoing issue between a number of staff members."

Marie Sweetlove The Fortis Trust

"A great course that I really enjoyed. I have learnt lots of new techniques which I could apply in the conversations I have in my role."

Rachel Minett Cambridgeshire County Council

"I'm really glad I took part in practising facilitating like that and I really think it made a difference. Overall it was fantastic - I learned so much, and the trainer was an excellent teacher!"

Helen Gould Rusty Quill

"I really enjoyed the course and will be implementing these skills in my workplace. The knowledge and support of the trainer was good and helped me to understand the process."

Ray Jones We Are With You

"This was extremely useful. I certainly feel that I learnt a lot and will be able to put that knowledge into practice."

Caroline Gurevitz Avlo HR

Book your place

Discounts

We offer a 10% discount for any ONE of the following reasons:

Early-Bird Paid for 90 days in advance of the course.
Charity or NHS Funded by a UK charity or NHS Trust.
Group Booking 3+ learners from the same organisation.

Discounts will be applied at the next step.
Discounts cannot be used in conjunction with the ELCAS scheme.

What's included

2 days of online training, 9:30-4:30
PDF training guide
Certificate of Attendance
Free post-course support

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Total cost

£ + VAT

We work with some of the UK’s biggest organisations…

Course FAQs

We understand that you may have some queries about the course’s content, the resulting qualification, or about how the training is delivered. We’ve gathered together some of the most Frequently Asked Questions and have answered them below.

How can a course in interpersonal skills be delivered online?

At UK Mediation, we have looked long and hard at what we can deliver online and what needs to be taught face-to-face. While some of our accredited mediator programmes have to be delivered in person, we believe this course can achieve its aims and objectives with a carefully delivered online approach.

Plus, we know what we’re doing – we lead the way in virtual training delivery! We are an externally-accredited training provider and the only holders of the ISO 9001 quality standard in the mediation world. Our trainers have devised this course and refined it over the years to be a lively, interactive event, and feedback from previous learners include comments on it being ‘engaging’, ‘highly relevant’, and ‘a great confidence booster’.

Will I be a mediator if I attend this course?

No, we are careful to distinguish this course from our accredited mediator programmes.

What we say is that this course will you how to facilitate resolution meetings with people in dispute, but you won’t be a Mediator. To gain full accreditation, you need to attend one of our open-access Interpersonal Mediation Practitioner’s Certificate courses.