Managing the Hard-to-Manage

Gain skills and confidence in managing difficult team members.

This one-day course is intended for HR professionals, team leaders, and managers who want to gain skills and confidence in managing harder-to-manage team members and reports.

The course emphasises the importance of gaining an understanding of where challenging behaviours come from. By understanding what drives people’s need to challenge, we explore strategies for building better collaboration and experiment with a number of tools for interacting with them to bring about better outcomes.

At the point where it becomes clear that, ultimately, the person is not open to collaborate with you, we then look at what steps to take in advance of considering sanctions or consequences.

At a glance...

  • 1-day course
  • Face-to-face or online
  • For 6 to 12 delegates
  • Pre-course consultation
  • Delivered by expert trainers
  • Fully-customised materials
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  • Understand where challenging behaviours come from

  • Gain skills for better collaboration with team members

  • Know how to progress should collaboration fail

Why train with us?

Tailored course materials

We carry out an in-depth pre-course consultation with you prior to delivery, and then tailor the materials and case scenarios to those specific requirements.

Trained by real mediators

All of our trainers are practising mediators with many years of experience. They are also certified adult educators, meaning you’re in capable hands during your training!

ISO 9001 quality standard

ISO 9001 is the internationally-recognised standard for quality management. You can be sure that all of our training will be carried out in an efficient and quality-focused manner.

Lifetime post-course support

At any point following your training, you can get in touch with us to discuss queries and ask for advice. We can also provide you with any forms or documents that you might need.

About UK Mediation

About the course

This one-day course aims to develop an understanding of the roots of challenging behaviours, while also equipping you with the skills to manage them.

At the conclusion of your training, you will be able to:

Managing the Hard-to-Manage provides you with the skills, knowledge, and confidence to better address behaviours exhibited by difficult to manage staff, team members, and reports.

This includes:

All of our courses are live interactive events run by a practising mediator who is an expert in the field.

This course includes a combination of:

The course is delivered face-to-face at your location, or online via Zoom or Teams, where we can use custom-made video material, run small-group exercises, and take part in some case simulations.

Get a quote

Want to find out more or get a quote from us?

We're a friendly bunch at UK Mediation and we're always happy to talk about our training courses.

Whether you're interested in a specific course of ours, or if you would just like some friendly advice, just fill out the form and we'll get straight back to you.

Please get in touch!

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Course FAQs

We understand that you may have some queries about the course’s content or about how the training is delivered.

We’ve gathered together some of the most Frequently Asked Questions and have answered them below.

Who should attend this course?

This one-day course is ideal for those who may have to deal with challenging team members or reports from time to time. We have primarily delivered this course for team leaders and line managers across a wide variety of sectors.

Will I be a mediator after doing this course?

No, this course is part of our 'Conflict Competence for Leaders' suite and therefore does not incorporate mediation skills. This programme will instead equip you with the skills and knowledge required to manage challenging reports or team members.

The Psychology of Conflict

Learn more about our approach to conflict resolution, based on Dr Mike Talbot's background in psychotherapy.