UK Mediation | Mediation Skills & Mental Wellbeing

Use mediation skills to resolve disputes involving those with mental ill health.

This course is designed for people who want to gain some key mediation skills, and is specifically geared towards those whose work involves people experiencing mental ill health.

Mediation Skills and Mental Wellbeing helps to build greater confidence when working with people in conflict who are also experiencing poor mental wellbeing. It teaches delegates how to have more positive conversations, how to encourage people into a resolution meeting, and how to work more effectively to bring about resolution using mediation skills.

About the course

The aim of this two-day course is to get you to the point of being able to facilitate resolution conversations between individuals who have mental wellbeing issues.

At the conclusion of the course, you will be able to:

Understand how mediation compares with other methods of resolution
What mediation skills can and can’t do, and the sorts of situations it would be beneficial for. Why confidentiality and impartiality are important.
Understand how interpersonal conflict starts and how it develops
The signs and symptoms of conflict and the importance of early intervention. Understanding how those who have mental challenges may find themselves more predisposed to conflict.
Use a stage-by-stage model for the resolution of conflict
Exploring UK Mediation’s relational model, Re:Talk. Adapting the seven-stage model to support those who have poor mental health.
Set up and run a positive resolution meeting
Getting people to meet and to have a productive conversation. Having greater confidence when resolving conflict between parties whose mental health is impaired.
Understand the skills required for effective conflict resolution
Learning some key mediation skills, including reframing and active listening. Having a go at one of our specially-chosen case examples relating to mental ill health.
Build agreements between individuals with mental health challenges
Creating options for a mutually-beneficial resolution of conflict. Creating an environment that allows parties to come up with their own resolutions.

Mediation Skills and Mental Wellbeing covers everything you need to be able to resolve disputes where one or more parties may have mental health challenges.

This includes:

Some key mediation skills and principles
Applying mediation skills in a step-by-step process
Confidentiality and impartiality when working face-to-face or online
How to get a good resolution without directing or imposing
How to ensure that your facilitated conversations are safe and effective
How to better support the needs of a participant with poor mental health

Our trainers have a wealth of practical mediation experience and are able to adapt the course content to the make-up of the particular group.

All of our courses are live interactive events run by a practising mediator who is an expert in the field.

This course includes a combination of:

Custom-made video clips
Lecture and live discussion
Group exercises

Practice sessions with simulated case material
Real-life case studies

The course is delivered face-to-face at your location, or online via Zoom or Teams, where we can use custom-made video material, run small-group exercises, and take part in some case simulations.

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Course FAQs

We understand that you may have some queries about the course’s content or about how the training is delivered.

We’ve gathered together some of the most Frequently Asked Questions and have answered them below.

Who should attend this course?

This two-day course would be suitable for groups who may have to deal with conflict involving people with mental health issues. This can include workplace, neighbourhood, family, education, or medical settings.

No previous experience with conflict resolution is required in order to attend.

Will I be a mediator after doing this course?

No, we are careful to distinguish our shorter courses from our accredited mediator programmes.

What we say is that this course will you how to facilitate resolution meetings with people in dispute, but you won’t be a Mediator. To gain full accreditation, you would need our Interpersonal Mediation Practitioner’s Certificate course.