This two-day course is intended for groups working in housing associations, local authorities, or charities, whose role involves repairing or improving relationships in a neighbourhood setting.
Mediation Skills for Housing Professionals equips you to be able to address neighbourhood conflict at an early and informal level, ensuring that situations do not escalate to the point of requiring formal intervention. The course also provides the time required to explore each stage of our tried and tested mediation model, and the opportunity to build up your confidence and competence by practising your mediation skills on some case simulations throughout the two days.
Learn how to resolve neighbourhood disputes
Gain key mediation skills and tools
Build mediation skills into your professional role
We carry out an in-depth pre-course consultation with you prior to delivery, and then tailor the materials and case scenarios to those specific requirements.
All of our trainers are practising mediators with many years of experience. They are also certified adult educators, meaning you’re in capable hands during your training!
ISO-9001 is the internationally-recognised standard for quality management. You can be sure that all of our training will be carried out in an efficient and quality-focused manner.
At any point following your training, you can get in touch with us to discuss queries and ask for advice. We can also provide you with any forms or documents that you might need.
The aim of this two-day course is to get you to the point of being confident and competent to facilitate resolution conversations between neighbours, or between landlords and tenants.
At the conclusion of the course, you will be able to:
Understand how mediation compares with other methods of resolution
What mediation skills can and can’t do, and the sorts of situations it would be beneficial for. Why confidentiality and impartiality are important.
Understand how neighbourhood/tenancy conflict starts and how it develops
The signs and symptoms of conflict and the importance of early intervention. Dealing with resistance and getting buy-in to the resolution process.
Use a stage-by-stage model for the resolution of neighbourhood and tenancy conflict
Exploring UK Mediation’s relational model, re:talk. Encouraging people in and then setting up and running a facilitated resolution process.
Set up and run a facilitated resolution meeting between neighbours
Getting people to meet and to have a productive conversation. Managing disruptive behaviour and keeping the discussion on-track.
Understand the skills required for effective conflict resolution
Learning some key mediation skills, including reframing and active listening. Having a go at one of our specially-chosen workplace case examples.
Build agreements between colleagues who are in conflict
Creating options for a mutually-beneficial resolution of conflict. Creating an environment that allows parties to come up with their own resolutions.
Mediation Skills for Housing Professionals covers everything you need to be able to facilitate resolution meetings between neighbours, or between landlords and tenants.
Some key mediation skills and principles
Applying mediation skills in a step-by-step process
Confidentiality and impartiality when working face-to-face or online
How to get a good resolution without directing or imposing
How to ensure that your facilitated conversations are safe and effective
Our trainers have a wealth of practical mediation experience and are able to adapt the course content to the make-up of the particular group.
All of our courses are live interactive events run by a practising mediator who is an expert in the field.
This course includes a combination of:
Custom-made video clips
Lecture and live discussion
Practice sessions with simulated case material
Real-life case studies
The course is delivered face-to-face at your location, or online via Zoom or Teams, where we can use custom-made video material, run small-group exercises, and take part in some case simulations.
Want to find out more or get a quote from us?
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We understand that you may have some queries about the course’s content or about how the training is delivered.
We’ve gathered together some of the most Frequently Asked Questions and have answered them below.