Mediation Skills for Housing Professionals

Learn to resolve neighbourhood disputes, tenancy conflicts, and low-level ASB cases.

This two-day course is intended for groups working in housing associations, local authorities, or charities, whose role involves repairing or improving relationships in a neighbourhood setting.

Mediation Skills for Housing Professionals equips you to be able to address neighbourhood conflict at an early and informal level, ensuring that situations do not escalate to the point of requiring formal intervention. The course also provides the time required to explore each stage of our tried and tested mediation model, and the opportunity to build up your confidence and competence by practising your mediation skills on some case simulations throughout the two days.

At a glance...

2-day course
Face-to-face or online
For 6 to 12 delegates
Pre-course consultation
Delivered by expert trainers
Fully-customised materials

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About the course

This two-day course covers everything you need to be able to facilitate productive conversations between neighbours, or between tenants and landlords, including:

Some key mediation principles and skills
Applying mediation skills in a step-by-step process
Confidentiality and impartiality when mediating
How to set up and manage a facilitated conversation between neighbours or tenants
Dealing with disruption and resistance
How to get a good resolution without directing or imposing
How to ensure that your facilitated conversations are safe and effective

At the conclusion of the two days, you will be able to:

Define and understand how mediation differs from other methods of dispute resolution
Understand how neighbourhood and/or tenancy conflict starts and develops
Use a stage-by-stage model for the resolution of neighbourhood and/or tenancy disputes
Set up and run a facilitated meeting between individuals in dispute
Build agreements between neighbours and/or tenants and landlords who are in conflict

Delivered either online or in-person at your location, all of our courses are live, interactive events, run by a practising mediator who is an expert in the field.

Mediation Skills for Housing Professionals includes a combination of:

Custom-made video clips, either of a conflict between neighbours, or of a tenancy dispute
Lecture and live input by the trainer and discussion among delegates
Group exercises
Small-group activities
Practice sessions with simulated case material
Real-life case studies

What our learners say

"The course was a perfect mix of learning, watching, role play, practising and plenty of flexibility to allow for questions (not forgetting the laughter!)"

Iona Robertson TPAS Cymru

"Each day involved a good amount of listening and interaction, and you had plenty of time to practice. The trainer was very engaging and made the course really interesting."

Anna Meintjes Moat

"The trainer demonstrated their wealth of experience in the field with a variety of interactive and material work. I thoroughly enjoyed the course and have learned new skills and techniques which will be very beneficial in dealing with my day-to-day interactions with our tenants."

Gareth Jones Adra

"Fantastic course - the group were engaged and enthusiastic from the start! As well as being able to set up an immediate mediation process, I feel that the skills we have learned can be used in day-to-day work and change our approach for the better."

Victoria Seales Flagship Group

"An excellent introduction to mediation, highlighting the difference between mediation and enforcement and showing that disputants can come up with their own solutions. The training has been very relevant, eye opening and informative."

Amanda Durber Staffs Housing

"I thoroughly enjoyed the training, which was very useful and gave opportunities to role play and be reflective - thought-provoking stuff! The skills gained will definitely help and develop my daily role."

Sara Broome Rochdale Boroughwide Housing

"Good course structure and really well executed. Great to have such an informative and perceptive trainer."

Leigh-Anne Rogers Solihull Community Housing

"My overall experience was very positive; the trainer was clear, knowledgeable, and encouraged everyone to step out of their comfort zones to try new skills and techniques. I would definitely recommend this course for anyone working in this sector."

Celeste Walburg Pembrokeshire County Council

"I felt that the course was really well presented. There was a good use of role play and practical exercises, and the process was clearly explained and defined in stages."

Evan Hughes Sandwell Borough Council

"A brilliant course with a great trainer who kept it interesting and upbeat."

Francesca Hall Erewash Borough Council

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Want to find out more or get a quote from us?

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Course FAQs

We understand that you may have some queries about the course’s content or about how the training is delivered.

We’ve gathered together some of the most Frequently Asked Questions and have answered them below.

Who should attend this course?

This two-day course would be suitable for those who work in the housing sector, including housing managers, ASB officers, tenancy workers, neighbourhood managers, and customer liaison staff.

No previous experience with conflict resolution is required in order to attend.

Will I be a mediator after doing this course?

No, we are careful to distinguish our shorter courses from our accredited mediator programmes.

What we say is that this course will you how to facilitate resolution meetings with neighbours in dispute, but you won’t be a Mediator. To gain full accreditation, you would need our Interpersonal Mediation Practitioner’s Certificate course.