Mediation Skills for Housing Professionals

Learn to resolve neighbourhood disputes, tenancy conflicts, and low-level ASB cases.

This two-day course is intended for groups working in housing associations, local authorities, or charities, whose role involves repairing or improving relationships in a neighbourhood setting.

Mediation Skills for Housing Professionals equips you to be able to address neighbourhood conflict at an early and informal level, ensuring that situations do not escalate to the point of requiring formal intervention. The course also provides the time required to explore each stage of our tried and tested mediation model, and the opportunity to build up your confidence and competence by practising your mediation skills on some case simulations throughout the two days.

At a glance...

  • 2-day course
  • Face-to-face or online
  • For 6 to 12 delegates
  • Pre-course consultation
  • Delivered by expert trainers
  • Fully-customised materials
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0800 772 0778

  • Learn how to resolve neighbourhood disputes

  • Gain key mediation skills and tools

  • Build mediation skills into your professional role

Why train with us?

Tailored course materials

We carry out an in-depth pre-course consultation with you prior to delivery, and then tailor the materials and case scenarios to those specific requirements.

Trained by real mediators

All of our trainers are practising mediators with many years of experience. They are also certified adult educators, meaning you’re in capable hands during your training!

ISO:9001 quality standard

ISO-9001 is the internationally-recognised standard for quality management. You can be sure that all of our training will be carried out in an efficient and quality-focused manner.

Lifetime post-course support

At any point following your training, you can get in touch with us to discuss queries and ask for advice. We can also provide you with any forms or documents that you might need.

About UK Mediation

About the course

The aim of this two-day course is to get you to the point of being confident and competent to facilitate resolution conversations between neighbours, or between landlords and tenants.

At the conclusion of the course, you will be able to:

Mediation Skills for Housing Professionals covers everything you need to be able to facilitate resolution meetings between neighbours, or between landlords and tenants.

This includes:

Our trainers have a wealth of practical mediation experience and are able to adapt the course content to the make-up of the particular group.

All of our courses are live interactive events run by a practising mediator who is an expert in the field.

This course includes a combination of:

The course is delivered face-to-face at your location, or online via Zoom or Teams, where we can use custom-made video material, run small-group exercises, and take part in some case simulations.

What our learners say

"The course was a perfect mix of learning, watching, role play, practising and plenty of flexibility to allow for questions (not forgetting the laughter!)"
Iona Robertson TPAS Cymru
"Each day involved a good amount of listening and interaction, and you had plenty of time to practice. The trainer was very engaging and made the course really interesting."
Anna Meintjes Moat
"The trainer demonstrated their wealth of experience in the field with a variety of interactive and material work. I thoroughly enjoyed the course and have learned new skills and techniques which will be very beneficial in dealing with my day-to-day interactions with our tenants."
Gareth Jones Adra
"A great training course! I came away with a great understanding on how better to facilitate resolution conversations. The trainer was such an expert!"
Isobel Anstead PA Housing
"Fantastic course - the group were engaged and enthusiastic from the start! As well as being able to set up an immediate mediation process, I feel that the skills we have learned can be used in day-to-day work and change our approach for the better."
Victoria Seales Flagship Group
"An excellent introduction to mediation, highlighting the difference between mediation and enforcement and showing that disputants can come up with their own solutions. The training has been very relevant, eye opening and informative."
Amanda Durber Staffs Housing
"I thoroughly enjoyed the training, which was very useful and gave opportunities to role play and be reflective - thought-provoking stuff! The skills gained will definitely help and develop my daily role."
Sara Broome Rochdale Boroughwide Housing
"Good course structure and really well executed. Great to have such an informative and perceptive trainer."
Leigh-Anne Rogers Solihull Community Housing
"The trainer was very relaxed, welcoming, and non-judgmental. I feel that we have learnt some valuable skills and tweaks that will be useful when having conversations with our tenants."
Rebecca Bradley Great Yarmouth Borough Council
"My overall experience was very positive; the trainer was clear, knowledgeable, and encouraged everyone to step out of their comfort zones to try new skills and techniques. I would definitely recommend this course for anyone working in this sector."
Celeste Walburg Pembrokeshire County Council
"I felt that the course was really well presented. There was a good use of role play and practical exercises, and the process was clearly explained and defined in stages."
Evan Hughes Sandwell Borough Council
"A brilliant course with a great trainer who kept it interesting and upbeat."
Francesca Hall Erewash Borough Council
"An extremely enjoyable course that was pitched at just the right level. I have learned a lot which will prove valuable in my volunteer role."
Susie Blake Office of the Durham Police & Crime Commissioner

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Want to find out more or get a quote from us?

We're a friendly bunch at UK Mediation and we're always happy to talk about our training courses.

Whether you're interested in a specific course of ours, or if you would just like some friendly advice, just fill out the form and we'll get straight back to you.

Please get in touch!

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Course FAQs

We understand that you may have some queries about the course’s content or about how the training is delivered.

We’ve gathered together some of the most Frequently Asked Questions and have answered them below.

Who should attend this course?

This two-day course would be suitable for those who work in the housing sector, including housing managers, ASB officers, tenancy workers, neighbourhood managers, and customer liaison staff.

No previous experience with conflict resolution is required in order to attend.

Will I be a mediator after doing this course?

No, we are careful to distinguish our shorter courses from our accredited mediator programmes.

What we say is that this course will you how to facilitate resolution meetings with neighbours in dispute, but you won’t be a Mediator. To gain full accreditation, you would need our Interpersonal Mediation Practitioner’s Certificate course.

The Psychology of Conflict

Learn more about our approach to conflict resolution, based on Dr Mike Talbot's background in psychotherapy.