This two-day course is intended for groups working in housing associations, local authorities, or charities, whose role involves repairing or improving relationships in a neighbourhood setting.
Mediation Skills for Housing Professionals equips you to be able to address neighbourhood conflict at an early and informal level, ensuring that situations do not escalate to the point of requiring formal intervention. The course also provides the time required to explore each stage of our tried and tested mediation model, and the opportunity to build up your confidence and competence by practising your mediation skills on some case simulations throughout the two days.
Learn how to resolve neighbourhood disputes
Gain key mediation skills and tools
Build mediation skills into your professional role
We carry out an in-depth pre-course consultation with you prior to delivery, and then tailor the materials and case scenarios to those specific requirements.
All of our trainers are practising mediators with many years of experience. They are also certified adult educators, meaning you’re in capable hands during your training!
ISO-9001 is the internationally-recognised standard for quality management. You can be sure that all of our training will be carried out in an efficient and quality-focused manner.
At any point following your training, you can get in touch with us to discuss queries and ask for advice. We can also provide you with any forms or documents that you might need.
This two-day course covers everything you need to be able to facilitate productive conversations between neighbours, or between tenants and landlords, including:
Some key mediation principles and skills
Applying mediation skills in a step-by-step process
Confidentiality and impartiality when mediating
How to set up and manage a facilitated conversation between neighbours or tenants
Dealing with disruption and resistance
How to get a good resolution without directing or imposing
How to ensure that your facilitated conversations are safe and effective
At the conclusion of the two days, you will be able to:
Define and understand how mediation differs from other methods of dispute resolution
Understand how neighbourhood and/or tenancy conflict starts and develops
Use a stage-by-stage model for the resolution of neighbourhood and/or tenancy disputes
Set up and run a facilitated meeting between individuals in dispute
Build agreements between neighbours and/or tenants and landlords who are in conflict
Delivered either online or in-person at your location, all of our courses are live, interactive events, run by a practising mediator who is an expert in the field.
Mediation Skills for Housing Professionals includes a combination of:
Custom-made video clips, either of a conflict between neighbours, or of a tenancy dispute
Lecture and live input by the trainer and discussion among delegates
Practice sessions with simulated case material
Real-life case studies
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We understand that you may have some queries about the course’s content or about how the training is delivered.
We’ve gathered together some of the most Frequently Asked Questions and have answered them below.