UK Mediation | Mediation Skills for Housing Professionals
Training

Mediation Skills for Housing Professionals

Learn to resolve neighbourhood disputes, tenancy conflicts, and low-level ASB cases.

This two-day course is intended for groups working in housing associations, local authorities, or charities, whose role involves repairing or improving relationships in a neighbourhood setting.

Mediation Skills for Housing Professionals equips you to be able to address neighbourhood conflict at an early and informal level, ensuring that situations do not escalate to the point of requiring formal intervention. The course also provides the time required to explore each stage of our tried and tested mediation model, and the opportunity to build up your confidence and competence by practising your mediation skills on some case simulations throughout the two days.

At a glance...

  • 2-day course
  • Face-to-face or online
  • For 6 to 12 delegates
  • Pre-course consultation
  • Delivered by expert trainers
  • Fully-customised materials
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0800 772 0778

  • Learn how to resolve neighbourhood disputes

  • Gain key mediation skills and tools

  • Build mediation skills into your professional role

Why train with us?

Tailored course materials

We carry out an in-depth pre-course consultation with you prior to delivery, and then tailor the materials and case scenarios to those specific requirements.

Trained by real mediators

All of our trainers are practising mediators with many years of experience. They are also certified adult educators, meaning you’re in capable hands during your training!

ISO:9001 quality standard

ISO-9001 is the internationally-recognised standard for quality management. You can be sure that all of our training will be carried out in an efficient and quality-focused manner.

Lifetime post-course support

At any point following your training, you can get in touch with us to discuss queries and ask for advice. We can also provide you with any forms or documents that you might need.

About UK Mediation

About the course

This two-day course covers everything you need to be able to facilitate productive conversations between neighbours, or between tenants and landlords, including:

At the conclusion of the two days, you will be able to:

Delivered either online or in-person at your location, all of our courses are live, interactive events, run by a practising mediator who is an expert in the field.

Mediation Skills for Housing Professionals includes a combination of:

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Want to find out more or get a quote from us?

We're a friendly bunch at UK Mediation and we're always happy to talk about our training courses.

Whether you're interested in a specific course of ours, or if you would just like some friendly advice, just fill out the form and we'll get straight back to you.

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What our learners say

"The course was a perfect mix of learning, watching, role play, practising and plenty of flexibility to allow for questions (not forgetting the laughter!)"
Iona Robertson TPAS Cymru
"The trainer demonstrated their wealth of experience in the field with a variety of interactive and material work. I thoroughly enjoyed the course and have learned new skills and techniques which will be very beneficial in dealing with my day-to-day interactions with our tenants."
Gareth Jones Adra
"I felt that the course was really well presented. There was a good use of role play and practical exercises, and the process was clearly explained and defined in stages."
Evan Hughes Sandwell Borough Council

Have questions about the course?

We understand that you may have some queries about the course’s content or about how the training is delivered.

We’ve gathered together some of the most Frequently Asked Questions and have answered them below.

Who should attend this course?
This two-day course would be suitable for those who work in the housing sector, including housing managers, ASB officers, tenancy workers, neighbourhood managers, and customer liaison staff.

No previous experience with conflict resolution is required in order to attend.
Will I be a mediator after doing this course?
No, we are careful to distinguish our shorter courses from our accredited mediator programmes.

What we say is that this course will you how to facilitate resolution meetings with neighbours in dispute, but you won’t be a Mediator. To gain full accreditation, you would need our Interpersonal Mediation Practitioner’s Certificate course.

The Psychology of Conflict

Learn more about our approach to conflict resolution, based on Dr Mike Talbot's background in psychotherapy.