Most of us will, from time to time, need to hold a difficult conversation with a colleague, manager, or member of staff. Challenging topics for conversations can include performance issues, dismissal or redundancy, interpersonal clashes, unwanted criticism, or other aspects of someone’s conduct, including allegations of bullying or poor treatment.
Our Confident Conversations course shows you how to plan, initiate, and manage a more positive discussion about any sensitive topic: helping you stay in control of both sides of the interaction and ensuring that you can set and achieve your objective for the conversation.
Manage discussions around sensitive subjects
Listen well, respond appropriately, and provide feedback
Plan, structure, and conduct challenging conversations
We carry out an in-depth pre-course consultation with you prior to delivery, and then tailor the materials and case scenarios to those specific requirements.
All of our trainers are practising mediators with many years of experience. They are also certified adult educators, meaning you’re in capable hands during your training!
ISO-9001 is the internationally-recognised standard for quality management. You can be sure that all of our training will be carried out in an efficient and quality-focused manner.
At any point following your training, you can get in touch with us to discuss queries and ask for advice. We can also provide you with any forms or documents that you might need.
This interactive one-day course will cover:
How to manage discussions around sensitive subjects
Switching an interaction from competition to collaboration
Listening well, responding appropriately, and giving and receiving constructive feedback
Planning, structuring, and successfully concluding challenging conversations
At the conclusion of the training day, you should be able to:
Manage discussions around sensitive subjects confidently and competently
Listen well, respond appropriately, and provide feedback to colleagues
Plan, structure, and conduct challenging conversations straight away
Know when certain types of situations need to be passed on to more experienced mediators
Delivered either online or in-person at your location, all of our courses are live, interactive events, run by a practising mediator who is an expert in the field.
Confident Conversations includes a combination of:
Custom-made video clips
Lecture and live input by the trainer and discussion among delegates
Practice sessions with simulated case material
Real-life case studies
Want to find out more or get a quote from us?
We're a friendly bunch at UK Mediation and we're always happy to talk about our training courses.
Whether you're interested in a specific course of ours, or if you would just like some friendly advice, just fill out the form and we'll get straight back to you.
Please get in touch!
We understand that you may have some queries about the course’s content or about how the training is delivered.
We’ve gathered together some of the most Frequently Asked Questions and have answered them below.