UK Mediation | Confident Conversations
Training

Confident Conversations

Plan, manage, and conduct challenging conversations more confidently and competently.

Most of us will, from time to time, need to hold a difficult conversation with a colleague, manager, or member of staff. Challenging topics for conversations can include performance issues, dismissal or redundancy, interpersonal clashes, unwanted criticism, or other aspects of someone’s conduct, including allegations of bullying or poor treatment.

Our Confident Conversations course shows you how to plan, initiate, and manage a more positive discussion about any sensitive topic: helping you stay in control of both sides of the interaction and ensuring that you can set and achieve your objective for the conversation.

At a glance...

  • 1-day course
  • Face-to-face or online
  • For 6 to 12 delegates
  • Pre-course consultation
  • Delivered by expert trainers
  • Fully-customised materials
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  • Manage discussions around sensitive subjects

  • Listen well, respond appropriately, and provide feedback

  • Plan, structure, and conduct challenging conversations

Why train with us?

Tailored course materials

We carry out an in-depth pre-course consultation with you prior to delivery, and then tailor the materials and case scenarios to those specific requirements.

Trained by real mediators

All of our trainers are practising mediators with many years of experience. They are also certified adult educators, meaning you’re in capable hands during your training!

ISO:9001 quality standard

ISO-9001 is the internationally-recognised standard for quality management. You can be sure that all of our training will be carried out in an efficient and quality-focused manner.

Lifetime post-course support

At any point following your training, you can get in touch with us to discuss queries and ask for advice. We can also provide you with any forms or documents that you might need.

About UK Mediation

About the course

This interactive one-day course will cover:

At the conclusion of the training day, you should be able to:

Delivered either online or in-person at your location, all of our courses are live, interactive events, run by a practising mediator who is an expert in the field.

Confident Conversations includes a combination of:

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Want to find out more or get a quote from us?

We're a friendly bunch at UK Mediation and we're always happy to talk about our training courses.

Whether you're interested in a specific course of ours, or if you would just like some friendly advice, just fill out the form and we'll get straight back to you.

Please get in touch!

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What our learners say

"This has to be the best professional development course I have been on in a long time!"
Chris Koller University Hospitals of Coventry & Warwickshire
"The trainer has provided me with the knowledge and examples of why, when and how certain situations should or could be handled to receive positive or amicable outcomes. I have thoroughly enjoyed this short course."
Lee Carneson University of Stirling
"Excellent training. A great course leader and I gained a huge amount from attending. I would definitely recommend this course to others."
Eliza Wheler Royal Surrey County Hospital

Have questions about the course?

We understand that you may have some queries about the course’s content or about how the training is delivered.

We’ve gathered together some of the most Frequently Asked Questions and have answered them below.

Who should attend this course?
This one-day course is ideal for those who may have to deal with challenging conversations from time to time. This could include disciplinaries, appraisals, or even quiet words over someone's behaviour. We have delivered this course for HR staff, team leaders and managers, and senior workers on the frontline.
Will I be a mediator after doing this course?
No, we are careful to distinguish our shorter courses from our accredited mediator programmes.

What we say is that this course will equip you with the ability to have challenging conversations, but you won’t be a Mediator. To gain full accreditation, you would need our Interpersonal Mediation Practitioner’s Certificate course.

The Psychology of Conflict

Learn more about our approach to conflict resolution, based on Dr Mike Talbot's background in psychotherapy.