Most of us will, from time to time, need to hold a difficult conversation with a colleague, manager, or member of staff. Challenging topics for conversations can include performance issues, dismissal or redundancy, interpersonal clashes, unwanted criticism, or other aspects of someone’s conduct, including allegations of bullying or poor treatment.
Our Confident Conversations course shows you how to plan, initiate, and manage a more positive discussion about any sensitive topic: helping you stay in control of both sides of the interaction and ensuring that you can set and achieve your objective for the conversation.
Manage discussions around sensitive subjects
Listen well, respond appropriately, and provide feedback
Plan, structure, and conduct challenging conversations
We carry out an in-depth pre-course consultation with you prior to delivery, and then tailor the materials and case scenarios to those specific requirements.
All of our trainers are practising mediators with many years of experience. They are also certified adult educators, meaning you’re in capable hands during your training!
ISO-9001 is the internationally-recognised standard for quality management. You can be sure that all of our training will be carried out in an efficient and quality-focused manner.
At any point following your training, you can get in touch with us to discuss queries and ask for advice. We can also provide you with any forms or documents that you might need.
This one-day short skills course increases your confidence and competence in having difficult conversations.
At the conclusion of this course, you will be able to:
Plan, structure, and conduct challenging conversations straight away
Setting objectives for the conversation. What, when, where, and why to hold a conversation. Agreeing outcomes and following up.
Manage discussions around sensitive subjects confidently and competently
Dealing with resistance and getting buy-in. Keeping the conversation on track.
Listen well, respond appropriately, and provide feedback to colleagues
Active listening, empathy and rapport-building, and fostering a collaborative response.
Know when certain types of situations need to be be passed on to mediators
Deciding whether a situation needs a ‘confident conversation’ or more formal conflict resolution processes.
Confident Conversations covers everything you need to be able to plan, manage and conduct challenging conversations.
Understand what makes a conversation ‘difficult’
Identify positions, interests, and needs
How to manage discussions around sensitive subjects
Switch an interaction from competition to collaboration
Listen well, respond appropriately, and give and receive constructive feedback
Plan, structure, and successfully conclude challenging conversations
Our trainers have a wealth of practical experience and are able to adapt the course content to the make-up of the particular group.
All of our courses are live interactive events run by a practising mediator who is an expert in the field.
This course includes a combination of:
Custom-made video clips
Lecture and live discussion
Practice sessions with simulated case material
Real-life case studies
The course is delivered face-to-face at your location, or online via Zoom or Teams, where we can use custom-made video material, run small-group exercises, and take part in some case simulations.
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We understand that you may have some queries about the course’s content or about how the training is delivered.
We’ve gathered together some of the most Frequently Asked Questions and have answered them below.