The Interpersonal Mediation Practitioner's Certificate | In-House Mediator Qualification

Train your groups and teams with our in-house mediation qualification.

Train your delegates as mediators with the Interpersonal Mediation Practitioner’s Certificate (IMPC), the market-leading 40-hour professional mediator qualification.

One reason for the popularity of the course is that all of our trainers are themselves practising mediators, who pass on their mediation skills through a number of exercises, lectures, group discussions, lively dispute simulations and real case studies. We emphasise learning-by-doing in order to build up your delegates’ competence and confidence as mediators.

Our qualification sits at Level 4 on Ofqual’s ‘Register of Regulated Qualifications’, alongside A Levels and Degrees, and is the highest level of mediator training currently available. The course is also formally recognised as a ‘Certified Mediator Training Program’ by the International Mediation Institute (IMI), meaning that your qualification is recognised worldwide and not just in the UK.

We currently have two options for how the course can be delivered:

a 5-day face-to-face course
or a 6-day blended course (3 days online + 3 days face-to-face)

At a glance...

5-day face-to-face course
Or 6-day blended course
For 6 to 12 delegates
'Accredited Mediator' status
Pre-course consultation
Delivered by expert trainers
Fully-customised materials

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About the course

The course covers everything you need to know to become a professional mediator, including:

The psychology of conflict: what makes people the way they do and how this will influence what we do as mediators
The principles of mediation: how mediation compares with other ways of resolving disputes, and how to choose what sorts of situations should be mediated
Dealing with resistance: Getting people’s buy-in and dealing with resistance and disruption during the sessions
The structure of the mediation process: the steps and stages of our seven-stage mediation model, and the purpose of each stage
The responsibilities of the mediator: what the mediator adds that the parties can’t do for themselves, and the importance of confidentiality and impartiality
Taking your practice forward: how you will apply your new skills, conforming to best practice, and adhering to a Code of Conduct.

Our trainers have a wealth of practical experience in delivering mediation sessions and are able to adapt the course content to the make-up of the particular learning group.

The aim of the five-day course is to get you to the point of being confident and competent to practice interpersonal mediation, and to get you to the point of Accredited Mediator status.

At the conclusion of the course, you will be able to:

Compare and contrast mediation with other forms of dispute resolution
Identify the skills and qualities of an effective mediator
Understand how to apply mediation
Set up and run mediation sessions
Achieve the six learning outcomes of the Interpersonal Mediation Practitioner's Certificate

All of our courses are live, interactive events, run by a practising mediator who is an expert in the field.

We use a range of methods to deliver the course, including:

Video of a simulated dispute
Lecture and discussion
Group exercises
Small-group activities
Practice sessions with simulated case material
Real-life case studies

The course utilises custom-made video material, carry out discussions, run small group exercises, and have some practice sessions.

What our learners say

"A very enjoyable course with a good mixture of theory and practical exercises, and it was great to have the opportunity to practice using role play. The trainer was very personable and knowledgeable too!"

Samantha Riley Pirelli Tyres

"The level of commitment and knowledge from the trainer has, not only made the experience enjoyable, but has provided me with the tools needed to succeed as a mediator."

Steven Hall Northern Ireland Civil Service

"The training was very well prepared and tailored for our needs. The trainer was excellent in leading the group through the course in a way that built on the knowledge and skills learned, whilst continuous practice also made it tangible."

Joanna Glab European Centre for Disease Control and Prevention (ECDC)

"A great experience! The role plays were extremely useful and the theory coincided well with the practical work. We were able to clearly see the development throughout the week."

Nicole Brannan Well Pharmacy

"An excellent course with a fantastic trainer! The most useful aspect was the practical role play to implement the theoretical knowledge, which helped me gain confidence and a thorough understanding of mediation."

Sarah Cook British Dental Association

"The course was well structured and I found it useful to go through each stage of mediation at a time. It was also a safe environment in which to practice the wide variety of scenarios and gain feedback from others."

Yvonne Draper Health Education England

"The training has been excellent - probably the best I have ever been on. It has been such a practical experience and the skills I have gained will be so useful. Can't think of anything that I would improve."

Matthew Jones Leicestershire Police

"An excellent course - I really learnt a lot and feel like I'm finishing the course understanding the process of mediation and the skills needed to be a mediator. The tutor was excellent too!"

Allison Becket Derbyshire County Council

"Excellent! Five stars throughout! The trainer was knowledgeable, supportive, and encouraging throughout, and the training videos were extremely useful to give a basis on how it's done. Top class!"

John Williams Places for People

"The trainer was amazing and oozed confidence - they were happy to answer any questions and really took the time to break things down for us. I have learned so much, even tools to use in my personal life in addition to my work."

Philippa Nancoo Depaul UK

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Want to find out more or get a quote from us?

We're a friendly bunch at UK Mediation and we're always happy to talk about our training courses.

Whether you're interested in a specific course of ours, or if you would just like some friendly advice, just fill out the form and we'll get straight back to you.

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Course FAQs

We understand that you may have some queries about the course’s content, the resulting qualification, or about how the training is delivered. We’ve gathered together some of the most Frequently Asked Questions and have answered them below.

Please get in touch if you have any questions we might have missed and one of our experts will be more than happy to help. You can contact our team here.

Are there any prerequisites to attending the course?

No. We welcome a wide variety of delegates on to the course, ranging from those who are experienced in mediation but who don’t have the formal qualification, all the way through to those who have no experience with conflict resolution.

Our training takes you right from the very start – the psychology behind why we get into conflict – and our trainers are experts in getting groups on to the same page.

What are the timings and duration of the course?

This course is typically delivered over five days, face-to-face, and usually Monday-Friday, 9-5. However, we can be flexible to clients' needs and split the course into two blocks (2 + 3).

We also offer a blended version, which is naturally split into two blocks (3 days online + 3 days face-to-face).

Delegates must attend for all 40 hours in order to achieve the qualification, as outlined by AIM Qualifications.

Will I be a qualified mediator after completing the course?

Absolutely! Our qualifications set the standard in mediation training!

You will be an Accredited Mediator, holding a highly-regarded Level Four qualification, which is externally accredited by AIM Qualifications and quality assured by The British Assessment Bureau. You will be ready to go straight out and start getting your first mediation cases!

Why can't this course be done entirely online?

First, you need the live observation and feedback from the tutor – a practising mediator – in order to develop your skills to the required level. Secondly, the accreditation requires that you demonstrate your skills and competence to the tutor, and third, we believe that interactional skills need to be taught and developed face-to-face.

Do you offer support after I become a mediator?

We do. We have a dedicated team who are on-hand and ready to provide advice and support as and when you need it.

Once you are qualified, we also provide access to the IMPC Learner Zone, an exclusive members-only area of our website. Here, you will be able to revisit training materials from your course, download all of the forms and templates that you will need for your practice, and log requests for support.

Is the course affiliated with a professional body?

The course is formally recognised as a Certified Mediator Training Program (CMTP) by the International Mediation Institute (IMI), an organisation that aligns closely with our aims and professional ethos.

For our learners, this means that they become ‘IMI Qualified Mediators’. Their qualification is therefore recognised globally, not just in the UK.