Train your delegates as mediators with the Interpersonal Mediation Practitioner’s Certificate (IMPC), the market-leading 40-hour professional mediator qualification.
One reason for the popularity of the course is that all of our trainers are themselves practising mediators, who pass on their mediation skills through a number of exercises, lectures, group discussions, lively dispute simulations and real case studies. We emphasise learning-by-doing in order to build up your delegates’ competence and confidence as mediators.
Our qualification sits at Level 4 on Ofqual’s ‘Register of Regulated Qualifications’, alongside A Levels and Degrees, and is the highest level of mediator training currently available. The course is also formally recognised as a ‘Certified Mediator Training Program’ by the International Mediation Institute (IMI), meaning that your qualification is recognised worldwide and not just in the UK.
We currently have two options for how the course can be delivered:
a 5-day face-to-face course
or a 6-day blended course (3 days online + 3 days face-to-face)
Gain 'Accredited Mediator' status
The UK’s only Level 4 mediation course
Become an IMI Qualified Mediator
All of our trainers are practising mediators with many years of experience. They are also certified adult educators, meaning you’re in capable hands during your training!
Our training course sits on Ofqual’s framework, the official regulator of examinations. It is recognised at Level 4 - the highest mediator qualification available in the UK.
The IMPC is formally recognised as a Certified Mediator Training Program by the International Mediation Institute. This means that your qualification is recognised globally, not just in the UK.
ISO-9001 is the internationally-recognised standard for quality management. You can be sure that all of our training will be carried out in an efficient and quality-focused manner.
All successful delegates will receive exclusive access to our online IMPC Learner Zone, a hub of useful information, tools, and resources for qualified mediators.
The aim of this course is to get you to the point of being confident and competent to practise all types of interpersonal mediation, and to get you to the point of Accredited Mediator status.
At the conclusion of the course, you will be able to:
Understand the underpinning principles of interpersonal mediation
How mediation compares with other forms of dispute resolution. Why and how mediation works: putting people and their needs at the heart of the process.
Understand how people's behaviours can impact upon conflict
What makes people behave the way they do when they are in conflict and how this will influence what we do as mediators. Getting people’s buy-in.
Understand the structure of the mediation process
The steps and stages of our structured mediation model, and the purpose and structure of each stage. What can go wrong and dealing with the unexpected.
Understand the particular role of the mediator
The mediator’s role, how this differs from other roles, and the importance of impartiality and confidentiality. Where mediation fits in with other processes.
Understand the skills required for effective mediation
You will mediate simulated cases alongside fellow learners and receive detailed feedback. Having a go at one of our specially-chosen case examples.
Reflect upon your practice and consider your own development
Your strengths and areas for improvement as mediators, and how you will specifically apply your new skills and knowledge in the future.
The Interpersonal Mediation Practitioner's Certificate covers everything you need to know to become a professional mediator.
The psychology of conflict
What makes people behave the way they do when in conflict and how this will influence what we do as mediators.
The principles of mediation
How mediation compares with other ways of resolving disputes and how to choose what sorts of situations should be mediated. How and why mediation works.
Managing the mediation process
The steps and stages of our structured seven-stage mediation model and the purpose of each stage. Dealing with resistance, disruption, and unexpected obstacles during the mediation sessions.
Key mediation skills
Practising on simulated cases and receiving live feedback from your tutor. Learning key skills such as reframing, reflection, and active listening.
Acknowledging that diversity of some sort exists among all participants and that only through acknowledgement can we achieve the best kind of resolution
Taking your practice forward
Your strengths and areas for improvement, and factoring these into a personal development plan. Conforming to best practice and adhering to UK Mediation’s Code of Conduct.
Our trainers have a wealth of practical mediation experience and are able to adapt the course content to the make-up of the particular group.
All of our courses are live interactive events run by a practising mediator who is an expert in the field.
We use a range of methods to deliver the course, including:
Custom-made video clips
Lecture and live discussion
Practice sessions with simulated case material
Real-life case studies
The course is delivered face-to-face at your location, or in a blended format, where we can use custom-made video material, run small-group exercises, and take part in some case simulations.
Want to find out more or get a quote from us?
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Whether you're interested in a specific course of ours, or if you would just like some friendly advice, just fill out the form and we'll get straight back to you.
Please get in touch!
We understand that you may have some queries about the course’s content, the resulting qualification, or about how the training is delivered. We’ve gathered together some of the most Frequently Asked Questions and have answered them below.
Please get in touch if you have any questions we might have missed and one of our experts will be more than happy to help. You can contact our team here.