The Interpersonal Mediation Practitioner's Certificate | Mediator Qualification Course

About the course

The course covers everything you need to know to become a professional mediator, including:

The psychology of conflict: what makes people the way they do and how this will influence what we do as mediators
The principles of mediation: how mediation compares with other ways of resolving disputes, and how to choose what sorts of situations should be mediated
Dealing with resistance: Getting people’s buy-in and dealing with resistance and disruption during the sessions
The structure of the mediation process: the steps and stages of our seven-stage mediation model, and the purpose of each stage
The responsibilities of the mediator: what the mediator adds that the parties can’t do for themselves, and the importance of confidentiality and impartiality
Taking your practice forward: how you will apply your new skills, conforming to best practice, and adhering to a Code of Conduct.

Our trainers have a wealth of practical experience in delivering mediation sessions and are able to adapt the course content to the make-up of the particular learning group.

The aim of the five-day course is to get you to the point of being confident and competent to practice all types of interpersonal mediation, and to get you to the point of Accredited Mediator status.

At the conclusion of the course, you will be able to:

Compare and contrast mediation with other forms of dispute resolution
Identify the skills and qualities of an effective mediator
Understand how to apply mediation
Set up and run mediation sessions
Achieve the six learning outcomes of the Interpersonal Mediation Practitioner's Certificate

All of our courses are live, interactive events, run by a practising mediator who is an expert in the field.

We use a range of methods to deliver the course, including:

Video of a simulated dispute
Lecture and discussion
Group exercises
Small-group activities
Practice sessions with simulated case material
Real-life case studies

The course is delivered face-to-face at one of our training venues, where we can use custom-made video material, carry out discussions, run small group exercises, and have some practice sessions.

What our learners say

"A superb course, which exceeded my expectations. The pace of learning was perfect and I feel like the learning outcomes are now embedded in my practice."

Reneé McCulloch Great Ormond Street Hospital

"The content was excellent and the one-to-one interface with the trainer was great. The best part was the numerous roleplay scenarios that gave me valuable hand-on experience."

Roseann Mucheru United Nations

"There was a very good mix of theory and practical work too, with the role plays being particularly useful. Overall, the whole learning experience was both enjoyable and beneficial!"

Carys Parry The Conservative Party

"The trainer had an excellent presentation style - they were supportive, inclusive, and encouraged self-reflection. I feel that the course has equipped me to act as an interpersonal mediator."

Caroline Watts NSPCC

"A very well-paced course. The role play enabled me to put the theory into practice, which was fun and an excellent way for me to learn. The instructor was very patient and articulate too."

Shelley Smith The Royal Navy

"I really enjoyed the course. It was a safe place for practice, which brought the mediation theory to life. Pace and balance of teaching and practice were perfect for me too."

Debby Hyde Mars Incorporated

"Very happy with the training. The course was very thorough but paced well so that you didn't feel overloaded with information. The trainer was also excellent - very knowledge, approachable, and personable."

Sarah Hollingsworth The Open University

"A really informative course with lots of great practical tips. All delivered by a tutor who kept me engaged throughout - thanks!"

Craig Puncher Royal Albert Hall

"An extremely interesting course. I have learnt an enormous amount, not only about mediation, but good insight into human traits and behaviours."

Martine King Sanctuary Supported Living

"The trainer was extremely knowledgeable and they used some very effective teaching methods to enable our learning. Very consistent training and support was also always available if needed."

Rabea Soofi Organisation for Security & Co-operation in Europe (OSCE)

Book your place

Discounts

We offer a 10% discount for any ONE of the following reasons:

Early-Bird Paid for 90 days in advance of the course.
Charity or NHS Funded by a UK charity or NHS Trust.
Group Booking 3+ learners from the same organisation.

Discounts will be applied at the next step.
Discounts cannot be used in conjunction with the ELCAS scheme.

What's included

5 days of face-to-face training (Monday-Friday, 9-5)
Professional training pack
Lunch and refreshments throughout the week
Lifetime post-course support
External accreditation with AIM Qualifications
First year of membership with the International Mediation Institute

Start now...

Total cost

£ + VAT

We work with some of the UK’s biggest organisations…

Course FAQs

We understand that you may have some queries about the course’s content, the resulting qualification, or about how the training is delivered. We’ve gathered together some of the most Frequently Asked Questions and have answered them below.

Please get in touch if you have any questions we might have missed and one of our experts will be more than happy to help.

Are there any prerequisites to attending the course?

No. We welcome a wide variety of delegates on to the course, ranging from those who are experienced in mediation but who don’t have the formal qualification, all the way through to those undergoing a complete career change.

Our training takes you right from the very start – the psychology behind why we get into conflict – and our trainers are experts in getting groups on to the same page.

What are the timings and duration of the course?

All of our accredited courses run from Monday to Friday, 9am to 5pm.

Delegates must attend for all 40 hours in order to achieve the qualification, as outlined by AIM Qualifications.

Will I be a qualified mediator after completing the course?

Absolutely! Our qualifications set the standard in mediation training!

You will be an Accredited Mediator, holding a highly-regarded Level Four qualification, which is externally accredited by AIM Qualifications and quality assured by The British Assessment Bureau. You will be ready to go straight out and start getting your first mediation cases!

What kinds of mediation will I be able to practice?

This course will qualify you to be able to mediate all types of interpersonal disputes: workplace, neighbourhood, tenancy, family relationship, medical, and complaint cases.

The course does not cover couple separation or commercial disputes as these both require some degree of legal knowledge. And as we are not trained lawyers, we try to stay away from these areas!

How can I compare mediation training courses?

Investing in mediation training is something you probably only do once, and you want to get it right. Therefore, you need to make sure that the training provider is externally-accredited, has some form of quality assurance in place, and that they offer progression routes.

Our IMPC course is externally accredited by AIM Qualifications, is formally recognised by the International Mediation Institute (IMI), and has achieved the highest level of quality assurance on the market (the ISO-9001). We also offer a range of additional training options for those who are trained mediators.

Why can't this course be done online?

First, you need the live observation and feedback from the tutor – a practising mediator – in order to develop your skills to the required level. Secondly, the accreditation requires that you demonstrate your skills and competence to the tutor, and third, we believe that interactional skills need to be taught and developed face-to-face.

Do you offer support after I become a mediator?

We do. And, while we can’t go out and find cases for you, we do have a dedicated team who are on-hand and ready to provide advice and support as and when you need it.

Once you are qualified, we also provide access to the IMPC Learner Zone, an exclusive members-only area of our website. Here, you will be able to revisit training materials from your course, download all of the forms and templates that you will need for your practice, and log requests for support.

Is the course affiliated with a professional body?

The course is formally recognised as a Certified Mediator Training Program (CMTP) by the International Mediation Institute (IMI), an organisation that aligns closely with our aims and professional ethos.

For our learners, this means that they become ‘IMI Qualified Mediators’. Their qualification is therefore recognised globally, not just in the UK.

Will I go on to a register or panel after I complete the course?

Thanks to our partnership with the International Mediation Institute (IMI), you will have the option to be put on to a register of ‘IMI Qualified Mediators’.

This will give you access to tools for your professional development, as well as giving you a way to verify the standard and quality of your completed training. Your listing will also give visitors to the IMI website a way to search for and contact you directly.

Becoming an Interpersonal Mediator

Watch our recent webinar on how you can become a professional mediator,
either as part of an organisation or as a freelance practitioner.

Speak to an expert

We’re a friendly bunch here at UK Mediation and we’re always happy to discuss your requirements.

admin@ukmediation.net 0800 772 0778

We’re a friendly bunch here at UK Mediation and we’re always happy to discuss your situation and offer impartial advice.

admin@ukmediation.net 0800 772 0778

Registered address: Unit 4H, Goods Wharf, Goods Road, Belper, Derbyshire DE56 1UU Site By: Alt

Speak to an Expert

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