Mediation Essentials

Get started on a different approach to resolving interpersonal disputes.

This course is ideal for groups and organisations who want to discover more about mediation, or for those who may be considering training further in the subject. It is particularly suited to the needs of those with little or no experience of mediation, who may be considering bringing in external mediators, setting up an in-house service, building mediation into their practice, or training in mediation themselves.

Mediation Essentials is a great opportunity to gain a clear understanding of mediation: what it is, how it works, and how it can be used to resolve interpersonal disputes in your delegates' roles.

At a glance...

  • 1-day course
  • Face-to-face or online
  • For 6 to 12 delegates
  • Pre-course consultation
  • Delivered by expert trainers
  • Fully-customised materials
Get a Quote

0800 772 0778

  • Learn about the benefits of mediation

  • Gain some basic mediation skills

  • Know when to refer on to other sources

Why train with us?

Tailored course materials

We carry out an in-depth pre-course consultation with you prior to delivery, and then tailor the materials and case scenarios to those specific requirements.

Trained by real mediators

All of our trainers are practising mediators with many years of experience. They are also certified adult educators, meaning you’re in capable hands during your training!

ISO:9001 quality standard

ISO-9001 is the internationally-recognised standard for quality management. You can be sure that all of our training will be carried out in an efficient and quality-focused manner.

Lifetime post-course support

At any point following your training, you can get in touch with us to discuss queries and ask for advice. We can also provide you with any forms or documents that you might need.

About UK Mediation

About the course

The aim of this one-day course is to show you how mediation works in practice, and how it can be successfully applied to an interpersonal dispute.

At the conclusion of the course, you will be able to:

Mediation Essentials provides an interactive introduction into how mediation can be used to resolve disputes.

This includes:

Our trainers have a wealth of practical mediation experience and are able to adapt the course content to the make-up of the particular group.

All of our courses are live interactive events run by a practising mediator who is an expert in the field.

This course includes a combination of:

The course is delivered face-to-face at your location, or online via Zoom or Teams, where we can use custom-made video material, run small-group exercises, and take part in some case simulations.

What our learners say

"The trainer was fantastic and delivered a great interactive course. I have learnt so much and have taken away lots of new skills. Thank you so much!"
Heulwen Beasley National Assembly for Wales
"A very positive experience - an interesting and informative day."
Alistair McLean General Dental Council
"This was one of the best courses I have attended!"
Peter Hall Florette
"An enjoyable and well-delivered course that was very relevant to our work. Good examples provided."
Paul Ward Stagecoach
"A very useful course in an interactive and comfortable environment!"
Ginny Slade English Heritage
"Thanks for this really transparent way of teaching. We were pushed gently to understand our responsibilities in a wonderful process."
Gwanael Rosec Credit Agricole
"I enjoyed the course and found it to be very useful. It has given me some good ideas on dealing with conflict in my role, as well as helping me to understand my own strengths and weaknesses. The trainer was also very encouraging and had great presentation skills."
Caroline Capon Parentkind
"An interactive and enjoyable course. Everything was easy to understand and I really enjoyed the day."
Tara Golding BD
"The trainer was very knowledgeable about the subject and explained it all very well. The day more than met my objectives as an overview to mediation."
Angela Simpson Univar Solutions
"I don't feel that anything could have been improved - the trainer was very knowledgeable and approachable when asking questions. I now have an understanding on whether or not mediation would be useful on a case-by-case situation."
Sarah Plummer Enfield Council
"I found the course useful and very enjoyable. Mediation skills will be extremely beneficial to me within my role, particularly re-framing."
Jasmin Whittle Bury Council
"The trainer had a huge amount of knowledge, so we could ask a lot of questions! It was good to have the opportunity to practice the skills with the role-playing scenarios."
Eleanor Green Basildon Council
"The training manual had some great tips and techniques and the role plays really helped the training material come to life. I really enjoyed the session!"
Nicky Ruddick Community First Yorkshire

Get a quote

Want to find out more or get a quote from us?

We're a friendly bunch at UK Mediation and we're always happy to talk about our training courses.

Whether you're interested in a specific course of ours, or if you would just like some friendly advice, just fill out the form and we'll get straight back to you.

Please get in touch!

Start now...

Course FAQs

We understand that you may have some queries about the course’s content or about how the training is delivered.

We’ve gathered together some of the most Frequently Asked Questions and have answered them below.

Who should attend this course?

This one-day course is ideal for organisations who are considering introducing a mediation service, or who are considering training further in mediation. The content of the course can be applied to any professional sector.

No previous experience with conflict resolution is required in order to attend.

Will I be a mediator after doing this course?

No, we are careful to distinguish our shorter courses from our accredited mediator programmes.

What we say is that this course will give you an insight into how mediation can be used, but you won’t be a Mediator. To gain full accreditation, you would need our Interpersonal Mediation Practitioner’s Certificate course.

The Psychology of Conflict

Learn more about our approach to conflict resolution, based on Dr Mike Talbot's background in psychotherapy.