Mediation Essentials

Get started on a different approach to resolving interpersonal disputes.

This course is ideal for groups and organisations who want to discover more about mediation, or for those who may be considering training further in the subject. It is particularly suited to the needs of those with little or no experience of mediation, who may be considering bringing in external mediators, setting up an in-house service, building mediation into their practice, or training in mediation themselves.

Mediation Essentials is a great opportunity to gain a clear understanding of mediation: what it is, how it works, and how it can be used to resolve interpersonal disputes in your delegates' roles.

At a glance...

1-day course
Face-to-face or online
For 6 to 12 delegates
Pre-course consultation
Delivered by expert trainers
Fully-customised materials

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About the course

This one-day course gives you a lively introduction to the world of mediation for interpersonal disputes, including:

How conflict develops and at what stage you should consider using mediation
What sorts of situations should be mediated
How mediation differs from other approaches to resolving conflict
What happens at each stage of the mediation process
Key mediator skills at each stage and how a typical case proceeds in practice
What it is like to be in the mediator's shoes: mediating part of a case example

The aim of this one-day course is to show you how mediation works in practice, and how it can be successfully applied to an interpersonal dispute.

At the conclusion of the day, you should be able to:

Compare and contrast using mediation skills with other forms of dispute resolution
Understand the essential skills and qualities of an effective mediator
Know the steps and stages of the mediation model
Know when and how mediation would be the best remedy for a dispute
Appreciate how it feels to be in the mediator role

Delivered either online or in-person at your location, all of our courses are live, interactive events, run by a practising mediator who is an expert in the field.

Mediation Essentials includes a combination of:

Custom-made video clips
Lecture and live input by the trainer and discussion among delegates
Group exercises
Small-group activities
Practice sessions with simulated case material
Real-life case studies

What our learners say

"The trainer was fantastic and delivered a great interactive course! I have learnt so much and have taken away lots of new skills - thank you so much!"

Heulwen Beasley National Assembly for Wales

"A very positive experience - an interesting and informative day."

Alistair McLean General Dental Council

"This was one of the best courses I have attended!"

Peter Hall Florette

"Thanks for this really transparent way of teaching. We were pushed gently to understand our responsibilities in a wonderful process."

Gwanael Rosec Credit Agricole

"A very useful course in an interactive and comfortable environment!"

Ginny Slade English Heritage

"The trainer was very knowledgeable about the subject and explained it all very well. The day more than met my objectives as an overview to mediation."

Angela Simpson Univar Solutions

"I don't feel that anything could have been improved - the trainer was very knowledgeable and approachable when asking questions. I now have an understanding on whether or not mediation would be useful on a case-by-case situation."

Sarah Plummer Enfield Council

"The trainer had a huge amount of knowledge, so we could ask a lot of questions! It was good to have the opportunity to practice the skills with the role-playing scenarios."

Eleanor Green Basildon Council

"I enjoyed the course and found it to be very useful. It has given me some good ideas on dealing with conflict in my role, as well as helping me to understand my own strengths and weaknesses. The trainer was also very encouraging and had great presentation skills."

Caroline Capon Services Administrator

"The training manual had some great tips and techniques and the role plays really helped the training material come to life. I really enjoyed the session!"

Nicky Ruddick Community First Yorkshire

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Want to find out more or get a quote from us?

We're a friendly bunch at UK Mediation and we're always happy to talk about our training courses.

Whether you're interested in a specific course of ours, or if you would just like some friendly advice, just fill out the form and we'll get straight back to you.

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Course FAQs

We understand that you may have some queries about the course’s content or about how the training is delivered.

We’ve gathered together some of the most Frequently Asked Questions and have answered them below.

Who should attend this course?

This one-day course is ideal for organisations who are considering introducing a mediation service, or who are considering training further in mediation. The content of the course can be applied to any professional sector.

No previous experience with conflict resolution is required in order to attend.

Will I be a mediator after doing this course?

No, we are careful to distinguish our shorter courses from our accredited mediator programmes.

What we say is that this course will give you an insight into how mediation can be used, but you won’t be a Mediator. To gain full accreditation, you would need our Interpersonal Mediation Practitioner’s Certificate course.