This course is ideal for groups and organisations who want to discover more about mediation, or for those who may be considering training further in the subject. It is particularly suited to the needs of those with little or no experience of mediation, who may be considering bringing in external mediators, setting up an in-house service, building mediation into their practice, or training in mediation themselves.
Mediation Essentials is a great opportunity to gain a clear understanding of mediation: what it is, how it works, and how it can be used to resolve interpersonal disputes in your delegates' roles.
Learn about the benefits of mediation
Gain some basic mediation skills
Know when to refer on to other sources
We carry out an in-depth pre-course consultation with you prior to delivery, and then tailor the materials and case scenarios to those specific requirements.
All of our trainers are practising mediators with many years of experience. They are also certified adult educators, meaning you’re in capable hands during your training!
ISO-9001 is the internationally-recognised standard for quality management. You can be sure that all of our training will be carried out in an efficient and quality-focused manner.
At any point following your training, you can get in touch with us to discuss queries and ask for advice. We can also provide you with any forms or documents that you might need.
The aim of this one-day course is to show you how mediation works in practice, and how it can be successfully applied to an interpersonal dispute.
At the conclusion of the course, you will be able to:
Define and understand how mediation differs from other methods of resolution
What mediation skills can and cannot do. Why confidentiality and impartiality are important.
Know when and how mediation would be the best remedy for a dispute
Deciding which situations are favourable to mediation. Referring on to other forms of support.
Understand the essential skills and qualities of a conflict resolver
Gaining some basic mediation skills to use in your role: reframing, active listening, and maintaining order.
Know the steps and stages of our mediation model
Understand the purpose and aims of each stage of our seven-step process.
Appreciate how it feels to be in the role of the mediator
Putting yourself in the mediator’s shoes: having a go at one of our tailored case simulations and putting what you have learned into practice.
Mediation Essentials provides an interactive introduction into how mediation can be used to resolve disputes.
How conflict develops and at what stage you should consider using mediation
What sorts of situations should be mediated
The importance of confidentiality and impartiality
What happens at each stage of the mediation process
Key mediation skills, including reframing
What it’s like to be in the mediator’s shoes: mediating part of a case example
Our trainers have a wealth of practical mediation experience and are able to adapt the course content to the make-up of the particular group.
All of our courses are live interactive events run by a practising mediator who is an expert in the field.
This course includes a combination of:
Custom-made video clips
Lecture and live discussion
Practice sessions with simulated case material
Real-life case studies
The course is delivered face-to-face at your location, or online via Zoom or Teams, where we can use custom-made video material, run small-group exercises, and take part in some case simulations.
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We understand that you may have some queries about the course’s content or about how the training is delivered.
We’ve gathered together some of the most Frequently Asked Questions and have answered them below.