Chairing Contentious Meetings

Increase your confidence and competence in chairing contentious meetings.

As part of a leader's or manager's role, they will often have to chair meetings at which there is likely to be a high level of contention, disruptive conduct, or other behaviour that may have to be addressed.

Chairing Contentious Meetings, delivered over a full day, teaches delegates how to structure, manage, and conclude such meetings more confidently, and provides access to some new tools that would enhance their competence as meeting chairs.

At a glance...

  • 1-day course
  • Face-to-face or online
  • For 6 to 12 delegates
  • Pre-course consultation
  • Delivered by expert trainers
  • Fully-customised materials
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  • Understand the role of the chair and the importance of the agenda

  • Set behavioural standards and address disruptions effectively

  • Conclude a meeting successfully

Why train with us?

Tailored course materials

We carry out an in-depth pre-course consultation with you prior to delivery, and then tailor the materials and case scenarios to those specific requirements.

Trained by real mediators

All of our trainers are practising mediators with many years of experience. They are also certified adult educators, meaning you’re in capable hands during your training!

ISO:9001 quality standard

ISO-9001 is the internationally-recognised standard for quality management. You can be sure that all of our training will be carried out in an efficient and quality-focused manner.

Lifetime post-course support

At any point following your training, you can get in touch with us to discuss queries and ask for advice. We can also provide you with any forms or documents that you might need.

About UK Mediation

About the course

The aim of this one-day course is to increase your confidence and competence in chairing meetings at which there is likely to be a high level of contention or disruptive conduct.

At the conclusion of this course, you will be able to:

Chairing Contentious Meetings provides you with new tools to enhance your competence as meeting chairs.

This includes:

Our trainers have a wealth of practical experience and are able to adapt the course content to the make-up of the particular group.

All of our courses are live interactive events run by a practising mediator who is an expert in the field.

This course includes a combination of:

The course is delivered face-to-face at your location, or online via Zoom or Teams, where we can use custom-made video material, run small-group exercises, and take part in some case simulations.

What our learners say

"A very useful session. I really appreciated the tools and advice given, and this has really made me reflect on how I will chair meetings."
David Warner Sussex Partnership NHS Foundation Trust
"The trainer was fabulous - really informative and supportive. Thank you!"
Melissa Hovell Buckinghamshire Healthcare NHS Trust

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Want to find out more or get a quote from us?

We're a friendly bunch at UK Mediation and we're always happy to talk about our training courses.

Whether you're interested in a specific course of ours, or if you would just like some friendly advice, just fill out the form and we'll get straight back to you.

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Course FAQs

We understand that you may have some queries about the course’s content or about how the training is delivered.

We’ve gathered together some of the most Frequently Asked Questions and have answered them below.

Who should attend this course?

This one-day course is ideal for those who may have to chair challenging meetings from time to time. We have delivered this programme for a wide variety of leaders and managers across multiple sectors.

Will I be a mediator after doing this course?

No, this course is part of our Conflict Competence for Leaders suite, and therefore does not incorporate mediation skills. This programme will instead equip managers and leaders with the confidence and competence to address more low-level and frequent disagreements.

The Psychology of Conflict

Learn more about our approach to conflict resolution, based on Dr Mike Talbot's background in psychotherapy.