As part of a leader's or manager's role, they will often have to chair meetings at which there is likely to be a high level of contention, disruptive conduct, or other behaviour that may have to be addressed.
Chairing Contentious Meetings, delivered over a full day, teaches delegates how to structure, manage, and conclude such meetings more confidently, and provides access to some new tools that would enhance their competence as meeting chairs.
Understand the role of the chair and the importance of the agenda
Set behavioural standards and address disruptions effectively
Conclude a meeting successfully
We carry out an in-depth pre-course consultation with you prior to delivery, and then tailor the materials and case scenarios to those specific requirements.
All of our trainers are practising mediators with many years of experience. They are also certified adult educators, meaning you’re in capable hands during your training!
ISO-9001 is the internationally-recognised standard for quality management. You can be sure that all of our training will be carried out in an efficient and quality-focused manner.
At any point following your training, you can get in touch with us to discuss queries and ask for advice. We can also provide you with any forms or documents that you might need.
The aim of this one-day course is to increase your confidence and competence in chairing meetings at which there is likely to be a high level of contention or disruptive conduct.
At the conclusion of this course, you will be able to:
Structure, manage, and conclude meetings more confidently
Managing time and sticking to the running order. Understanding the importance of an agenda.
Address disruptions and be able to get things back on track
Using 'LEAP' to address challenges from attendees and the 4-step appeal to get back on topic.
Use some key skills to enhance competence as meeting chairs
Communicating assertively and fostering collaboration in the meeting.
Reflect on meetings: continual improvement
The benefits and importance of de-briefing with a colleague. Thinking about what you have learned and how this will affect your next chaired meeting.
Chairing Contentious Meetings provides you with new tools to enhance your competence as meeting chairs.
The four main responsibilities of the meeting chair
Forming an agenda and ensuring that it is stuck to
How to maintain behavioural standards and general order
How to address disruptions and getting things back on track
How to conclude a meeting: pulling together points of agreement
Our trainers have a wealth of practical experience and are able to adapt the course content to the make-up of the particular group.
All of our courses are live interactive events run by a practising mediator who is an expert in the field.
This course includes a combination of:
Custom-made video clips
Lecture and live discussion
Practice sessions with simulated case material
Real-life case studies
The course is delivered face-to-face at your location, or online via Zoom or Teams, where we can use custom-made video material, run small-group exercises, and take part in some case simulations.
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We understand that you may have some queries about the course’s content or about how the training is delivered.
We’ve gathered together some of the most Frequently Asked Questions and have answered them below.