Workplace Mediation Skills

Gain confidence and competence in using mediation skills to resolve workplace disputes.

This course specifically addresses the need of groups who wish to train in workplace mediation, but who do not need to gain formal recognition as qualified mediators. The programme is especially popular with those wishing to incorporate structured mediation skills into their existing roles.

Workplace Mediation Skills aims to give your delegates the confidence and competence to incorporate these skills into their roles and, using the same step-by-step model as employed by mediators, teaches them to resolve all manner of workplace disputes. This includes personality clashes, miscommunications, grievance-type issues, and instances of bullying and harassment.

At a glance...

2-day course
Face-to-face or online
For 6 to 12 delegates
Pre-course consultation
Delivered by expert trainers
Fully-customised materials

Get a Quote

About the course

This two-day course covers everything you need to be able to facilitate productive conversations between work colleagues, including:

Some key mediation principles and skills
Applying mediation skills in a step-by-step process
Confidentiality and impartiality when mediating
How to set up and manage a facilitated conversation
Dealing with disruption and resistance
How to get a good resolution without directing or imposing
How to ensure that your facilitated conversations are safe and effective

At the conclusion of the two days, you should be able to:

Compare and contrast using mediation skills with other forms of dispute resolution
Understand the essential skills and qualities of an effective dispute resolver
Know when and how to apply mediation skills to workplace disputes
Set up, facilitate, and conclude workplace resolution meetings

Delivered either online or in-person at your location, all of our courses are live, interactive events, run by a practising mediator who is an expert in the field.

Workplace Mediation Skills includes a combination of:

Custom-made video clips of a simulated workplace dispute between two colleagues
Lecture and live input by the trainer and discussion among delegates
Group exercises
Small-group activities
Practice sessions with simulated case material
Real-life case studies

What our learners say

"A massively useful course - I learned so much that will improve our conflict resolution moving forward and reduce the number of grievances. I particularly enjoyed the thorough walkthrough of each stage of the mediation process, as well as the handy take-away materials."

Daniel Poynter Ralph Lauren Retail

"Thoroughly enjoyed the course. Great content and I'm now leaving with the knowledge and confidence to deal with situations. A very comfortable learning environment too. Thank you."

Kevin Hamilton B&M Stores

"I have found the whole course interesting and useful, and I believe that these skills will support me in all aspects of my role and also in my personal life."

Karla Halliday BT

"Thoroughly enjoyed the training sessions and the trainer was great. We had plenty of time to practice the skills we learnt and to gain useful insight and feedback."

Annalie Pearce Science Museum Group

"It was very informative and I now feel comfortable to use mediation skills in my role. The trainer had a wealth of experience and it was really useful to practice some of the skills and get some feedback."

Yolanda Chavi CityFibre

"This is a well-paced, informative course which covered a lot of ground in a logical and interesting way. It was easy to participate and I now look forward to using these skills."

Susan Bethel Sussex Partnership NHS Foundation Trust

"I really enjoyed the course and thought the trainer's approach to delivery was very good. They were supportive and gave really good guidance and pointers for consideration."

Clare Vickers The Royal Liverpool and Broadgreen University Hospitals NHS Trust

"The trainer was so knowledgeable, experienced, and engaging. I feel genuinely more confident due to the participatory-style exercises and real-time feedback. Thank you!"

Anna Sheppard Plan International

"The trainer encouraged us to get stuck in and I found the training really useful. They also took the time to understand our organisation and to get and use examples that were relevant to us."

Becky Haigh Girlguiding

"Thank you! It was a bit overwhelming just how much is involved in the process but each step was clearly explained. I now feel I have the basic skills to prepare and support mediation."

Sam Griffiths Vistry Group

Get a quote

Want to find out more or get a quote from us?

We're a friendly bunch at UK Mediation and we're always happy to talk about our training courses.

Whether you're interested in a specific course of ours, or if you would just like some friendly advice, just fill out the form and we'll get straight back to you.

Please get in touch!

Start now...

First Name

Last Name

Phone

Details

Would you like to join our mailing list?

YesNo

We work with some of the UK's biggest organisations...

Course FAQs

We understand that you may have some queries about the course’s content or about how the training is delivered.

We’ve gathered together some of the most Frequently Asked Questions and have answered them below.

Who should attend this course?

This two-day course would be suitable for those who work in roles where they may have to deal with conflict between colleagues. This could include people managers, HR staff, team leaders, Employee Relations specialists, and frontline workers.

No previous experience with conflict resolution is required in order to attend.

Will I be a mediator after doing this course?

No, we are careful to distinguish our shorter courses from our accredited mediator programmes.

What we say is that this course will you how to facilitate resolution meetings with people in dispute, but you won’t be a Mediator. To gain full accreditation, you would need our Interpersonal Mediation Practitioner’s Certificate course.