UK Mediation | Mediation Refresher | In-House Conflict Resolution Refresher Course

Dust off your mediation skills and get your practice back on track.

We want to offer you a reminder about what you have learned on your training, to give you a chance to practise on a simulated case, and to share experiences of any cases that you have been lucky enough to complete.

We encourage people to contribute to the agenda, by inviting you to say what you would like to see during the day. In addition to the topics chosen by you, we make sure to include a slot for the revision of the step-by-step mediation model, a chance for everyone to get some practice on a simulated case, and to get some individual feedback from our trainers.

About the course

The aim of this one-day course is to give you a refresher of your training and to send you away feeling confident and ready to take on your next cases.

At the conclusion of the course, you will be able to:

Revisit the seven-stage model for interpersonal mediation
Remembering the structure, function, and purpose of each stage. Revisiting UK Mediation’s relational model of mediation, re:talk.
Feel confident in your use of key mediation skills
Revisiting some key mediation skills, including reframing, active listening, and maintaining order. Having a go at one of our case examples.
Have some additional insights into cases you’ve worked on
Optional discussion of ongoing and completed cases: debriefing of critical incidents and reflection on personal performance.
Have a renewed awareness of mediation best practice
Re-establishing the importance of impartiality and confidentiality, and gaining an awareness of how to deal with dilemmas that you may come across.
Identify opportunities for improvements in your practice
Reflecting on your mediation practice - either freelance or in-house as part of an organisation - and receiving advice and guidance from our expert trainer.

Our Mediation Refresher gives you a lively reminder of what you learned in your mediation training, and re-boosts your confidence and competence as a practising mediator.

This includes:

Revision of the seven-stage mediation model and the purpose of each stage
Skills practice: a reminder of not just what we do as mediators, but how we do it
Analysis of our custom-made video clips
Tutor feedback, advice, and guidance on best practice
Optional discussion of learners’ live cases and ones that they have completed

Our trainers have a wealth of practical mediation experience and are able to adapt the course content to the make-up of the particular group.

All of our courses are live interactive events run by a practising mediator who is an expert in the field.

This course includes a combination of:

Custom-made video clips
Lecture and live discussion
Group exercises

Practice sessions with simulated case material
Real-life case studies

The course is delivered face-to-face at your location, or online via Zoom or Teams, where we can use custom-made video material, run small-group exercises, and take part in some case simulations.

What our learners say

"The course was really useful as it helped us to consolidate our knowledge and increase confidence in our skills. Thanks for supporting us on our learning journey."

Sara Negrinotti Innovative Health Initiative

"A really helpful day. The trainer recognised that the group needed more input around the agenda setting and I think that this was really useful. Some good discussions and opportunities for reflection/questions too."

Abigail Hopewell Gloucestershire Hospitals NHS Foundation Trust

"This was an excellent opportunity to revisit the seven-stage model and refresh the techniques used with fresh ideas, different views, and experiences."

Susan Bethel Sussex Partnership NHS Foundation Trust

"A good refresher and a chance to go over specific aspects of the subject. It was useful to go over 're-framing' and forming agreements too."

Janet McDonald Cumbria Constabulary

"It was very helpful to run through some conflict scenarios and get a reminder of the key points in delivering mediation."

Rebecca Butler Nottinghamshire Police

"It's always great to re-visit and to discuss with others. It was really good that the trainer could give a bit more detail about some of the things we were unsure about and I liked that the session was tailored to what we needed."

Claire Godden-Rasul Durham University

"This was an excellent day. Well facilitated and provided lots of information and opportunities to discuss issues."

Noreen Sinclair London South Bank Universty

"Loved the opportunity to ask questions. The trainer encouraged opinions and points of view from the group - I found this very valuable."

Mark Naylor Southampton City Council

"A very good refresher course which met my objectives. The trainer was brilliant and allowed enough time for discussion on specific topics."

Paula Wright Optivo

"The videos were great and I gained examples from watching an experienced mediator. Really enjoyed the teamwork aspect and the refresher in general."

Yvonne Brown Nottingham City Homes

Get a quote

Want to find out more or get a quote from us?

We're a friendly bunch at UK Mediation and we're always happy to talk about our training courses.

Whether you're interested in a specific course of ours, or if you would just like some friendly advice, just fill out the form and we'll get straight back to you.

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Course FAQs

We understand that you may have some queries about the course’s content, the resulting qualification, or about how the training is delivered.

We’ve gathered together some of the most Frequently Asked Questions and have answered them below.

Would this course be a good introduction to mediation?

This course is designed for those who have already completed some training in mediation.

If you were looking to become a fully-qualified mediator, we would instead recommend our externally-accredited qualification, the Interpersonal Mediation Practitioner's Certificate.

Or, if you were just looking for some practical skills to take away and begin using, our range of short skills courses would be more appropriate.

Who should attend this course?

This half-day or one-day Refresher course is suitable for anyone who has undertaken accredited mediation training.

Delegates do not have to have done previous training with UK Mediation, and their training could have been delivered by another provider.