Mediation Refresher

Dust off your mediation skills and get your practice back on track.

We want to offer you a reminder about what you have learned on your training, to give you a chance to practise on a simulated case and to share experiences of any cases that you have been lucky enough to complete.

We encourage people to contribute to the agenda, by inviting you to say what you would like to see during the day. In addition to the topics chosen by you, we make sure to include a slot for the revision of the step-by-step mediation model, a chance for everyone to get some practice on a simulated case and to get some individual feedback from our trainers.

At a glance...

½-day or 1-day course
Face-to-face or online
For 6 to 12 delegates
Pre-course consultation
Delivered by expert trainers
Fully-customised materials

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About the course

This one-day online course gives you a lively reminder of what you learned in your mediation training, and re-boosts your confidence and competence as a practising mediator.

The day includes:

Revision of the seven-step model: the purpose of each stage and the skills required

Skills practice: a reminder of not just what we mediators do, but how we do it

Optional discussion of learners’ live cases and critical events in cases they have completed

Tutor feedback, advice, and guidance on best practice

Use of our custom-made video clips: illustrating typical dispute scenarios and how professional mediators would take them on

The aim of this one-day online course is to give you a refresher of your training and to send you away feeling confident and ready to take on your next cases.

At the conclusion of the day, you should be able to:

Re-visit the staged model for interpersonal mediation: remembering the structure and function of each stage
Feel confident in your use of key mediation skills
Have some addition insights into cases you and others are working on
Have a renewed awareness of some aspects of best practice and how to deal with mediation dilemmas
Be able to set up and run an online mediation case

All of our online courses are live, interactive events, run by a practising mediator who is an expert in the field.

This course includes a combination of:

Video clips of conflicts developing, and of the conflict being resolved by a mediator
Lecture and live input by the trainer, as well as discussion among delegates
Group exercises
Small-group activities
Practice sessions with simulated case material
Discussion of learners’ and tutor’s case studies

The course uses custom-made video material, carry out discussions, run small group exercises, and have some practice sessions.

What our learners say

"The course was really useful as it helped us to consolidate our knowledge and increase confidence in our skills. Thanks for supporting us on our learning journey."

Sara Negrinotti Innovative Health Initiative

"This was an excellent opportunity to revisit the seven-stage model and refresh the techniques used with fresh ideas, different views, and experiences."

Susan Bethel Sussex Partnership NHS Foundation Trust

"A good refresher and a chance to go over specific aspects of the subject. It was useful to go over 're-framing' and forming agreements too."

Janet McDonald Cumbria Constabulary

"It's always great to re-visit and to discuss with others. It was really good that the trainer could give a bit more detail about some of the things we were unsure about and I liked that the session was tailored to what we needed."

Claire Godden-Rasul Durham University

"This was an excellent day. Well facilitated and provided lots of information and opportunities to discuss issues."

Noreen Sinclair London South Bank Universty

"Loved the opportunity to ask questions. The trainer encouraged opinions and points of view from the group - I found this very valuable."

Mark Naylor Southampton City Council

"A very good refresher course which met my objectives. The trainer was brilliant and allowed enough time for discussion on specific topics."

Paula Wright Optivo

"The videos were great and I gained examples from watching an experienced mediator. Really enjoyed the teamwork aspect and the refresher in general."

Yvonne Brown Nottingham City Homes

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Want to find out more or get a quote from us?

We're a friendly bunch at UK Mediation and we're always happy to talk about our training courses.

Whether you're interested in a specific course of ours, or if you would just like some friendly advice, just fill out the form and we'll get straight back to you.

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Course FAQs

We understand that you may have some queries about the course’s content, the resulting qualification, or about how the training is delivered.

We’ve gathered together some of the most Frequently Asked Questions and have answered them below.

Would this course be a good introduction to mediation?

This course is designed for those who have already completed some training in mediation.

If you were looking to become a fully-qualified mediator, we would instead recommend our externally-accredited qualification, the Interpersonal Mediation Practitioner's Certificate.

Or, if you were just looking for some practical skills to take away and begin using, our range of short skills courses would be more appropriate.

Who should attend this course?

This half-day or one-day Refresher course is suitable for anyone who has undertaken accredited mediation training.

Delegates do not have to have done previous training with UK Mediation, and their training could have been delivered by another provider.