Mediation Refresher

About the course

This one-day online course gives you a lively reminder of what you learned in your mediation training, and re-boosts your confidence and competence as a practising mediator.

The day includes:

Revision of the seven-step model: the purpose of each stage and the skills required

Skills practice: a reminder of not just what we mediators do, but how we do it

Optional discussion of learners’ live cases and critical events in cases they have completed

Tutor feedback, advice, and guidance on best practice

Use of our custom-made video clips: illustrating typical dispute scenarios and how professional mediators would take them on

The aim of this one-day online course is to give you a refresher of your training and to send you away feeling confident and ready to take on your next cases.

At the conclusion of the day, you should be able to:

Re-visit the staged model for interpersonal mediation: remembering the structure and function of each stage
Feel confident in your use of key mediation skills
Have some addition insights into cases you and others are working on
Have a renewed awareness of some aspects of best practice and how to deal with mediation dilemmas
Be able to set up and run an online mediation case

All of our online courses are live, interactive events, run by a practising mediator who is an expert in the field.

This course includes a combination of:

Video clips of conflicts developing, and of the conflict being resolved by a mediator
Lecture and live input by the trainer, as well as discussion among delegates
Group exercises
Small-group activities
Practice sessions with simulated case material
Discussion of learners’ and tutor’s case studies

The learning group is created as a Zoom meeting, in which we can use custom-made video material, carry out discussions, run small group exercises, and have some practice sessions.

What our learners say

"Very beneficial - the role play sessions and video materials were great."

Jane Gordon The Electoral Commission

"The course worked really well as the trainer let us focus on the areas we wanted a refresher in. The flexibility was great and worked well."

Chantelle Miller City of Westminster College

"My first time doing training on Zoom and it was very good and interactive. Thank you!"

Ruksana Maysum Bradford Nightstop

"The training was excellent!"

Marcella Davis Stratford-on-Avon District Council

"I liked the role plays and videos, and the trainer provided some great tips."

Jane Towey Tower Hamlets Council

Book your place

Discounts

We offer a 10% discount for any ONE of the following reasons:

Early-Bird Paid for 90 days in advance of the course.
Charity or NHS Funded by a UK charity or NHS Trust.
Group Booking 3+ learners from the same organisation.

Discounts will be applied at the next step.
Discounts cannot be used in conjunction with the ELCAS scheme.

What's included

1 day of online training, 9:30-4:30
PDF training guide
Certificate of Attendance
Free post-course support

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Course FAQs

We understand that you may have some queries about the course’s content, the resulting qualification, or about how the training is delivered. We’ve gathered together some of the most Frequently Asked Questions and have answered them below.

How can a course in interpersonal skills be delivered online?

At UK Mediation, we have looked long and hard at what we can deliver online and what needs to be taught face-to-face. While some of our accredited mediator programmes have to be delivered in person, we believe this course can achieve its aims and objectives with a carefully delivered online approach.

Plus, we know what we’re doing – we lead the way in virtual training delivery! We are an externally-accredited training provider and the only holders of the ISO 9001 quality standard in the mediation world. Our trainers have devised this course and refined it over the years to be a lively, interactive event, and feedback from previous learners include comments on it being ‘engaging’, ‘highly relevant’, and ‘a great confidence booster’.

Would this course be a good introduction to mediation?

This course is designed for those who have already completed some training in mediation.

If you were looking to become a fully-qualified mediator, we would instead recommend our externally-accredited qualification, the Interpersonal Mediation Practitioner's Certificate.

Or, if you were just looking for some practical skills that you can use straight away, our Mediation Skills for Facilitated Conversations course would be more appropriate.