Mediation Refresher

About the course

The aim of this one-day online course is to give you a refresher of your training and to send you away feeling confident and ready to take on your next cases.

At the conclusion of the course, you will be able to:

Revisit the seven-stage model for interpersonal mediation
Remembering the structure, function, and purpose of each stage. Revisiting UK Mediation’s relational model of mediation, re:talk.
Feel confident in your use of key mediation skills
Revisiting some key mediation skills, including reframing, active listening, and maintaining order. Having a go at one of our case examples.
Have some additional insights into cases you’ve worked on
Optional discussion of ongoing and completed cases: debriefing of critical incidents and reflection on personal performance.
Have a renewed awareness of mediation best practice
Re-establishing the importance of impartiality and confidentiality, and gaining an awareness of how to deal with dilemmas that you may come across.
Identify opportunities for improvements in your practice
Reflecting on your mediation practice - either freelance or in-house as part of an organisation - and receiving advice and guidance from our expert trainer.

Our Mediation Refresher gives you a lively reminder of what you learned in your mediation training, and re-boosts your confidence and competence as a practising mediator.

This includes:

Revision of the seven-stage mediation model and the purpose of each stage
Skills practice: a reminder of not just what we do as mediators, but how we do it
Analysis of our custom-made video clips
Tutor feedback, advice, and guidance on best practice
Optional discussion of learners’ live cases and ones that they have completed

Our trainers have a wealth of practical mediation experience and are able to adapt the course content to the make-up of the particular group.

All of our online courses are live interactive events run by a practising mediator who is an expert in the field.

This course includes a combination of:

Custom-made video clips
Lecture and live discussion
Group exercises

Practice sessions with simulated case material
Real-life case studies

The learning group is created as a Zoom meeting, in which we can use custom-made video material, run small-group exercises, and take part in some case simulations.

What our learners say

"Very beneficial - the role play sessions and video materials were great."

Jane Gordon The Electoral Commission

"The course worked really well as the trainer let us focus on the areas we wanted a refresher in. The flexibility was great and worked well."

Chantelle Miller City of Westminster College

"My first time doing training on Zoom and it was very good and interactive. Thank you!"

Ruksana Maysum Bradford Nightstop

"The training was excellent!"

Marcella Davis Stratford-on-Avon District Council

"I liked the role plays and videos, and the trainer provided some great tips."

Jane Towey Tower Hamlets Council

Book your place

Discounts

We offer a 10% discount for any ONE of the following reasons:

Charity Funded by a UK Registered Charity
NHS Funded by an NHS Trust
Group Booking 3+ learners from the same organisation

Discounts will be applied at the next step.
Discounts cannot be used in conjunction with the ELCAS scheme.

What's included

1 day of online training, 9:30-4:30
PDF training guide
Certificate of Attendance
Free post-course support

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We work with some of the UK’s biggest organisations…

Course FAQs

We understand that you may have some queries about the course’s content, the resulting qualification, or about how the training is delivered. We’ve gathered together some of the most Frequently Asked Questions and have answered them below.

How can a course in interpersonal skills be delivered online?

At UK Mediation, we have looked long and hard at what we can deliver online and what needs to be taught face-to-face. While some of our accredited mediator programmes have to be delivered in person, we believe this course can achieve its aims and objectives with a carefully delivered online approach.

Plus, we know what we’re doing – we lead the way in virtual training delivery! We are an externally-accredited training provider and the only holders of the ISO 9001 quality standard in the mediation world. Our trainers have devised this course and refined it over the years to be a lively, interactive event, and feedback from previous learners include comments on it being ‘engaging’, ‘highly relevant’, and ‘a great confidence booster’.

Would this course be a good introduction to mediation?

This course is designed for those who have already completed some training in mediation.

If you were looking to become a fully-qualified mediator, we would instead recommend our externally-accredited qualification, the Interpersonal Mediation Practitioner's Certificate.

Or, if you were just looking for some practical skills that you can use straight away, our Mediation Skills for Facilitated Conversations course would be more appropriate.