Mediation Skills for Student Relationships

Learn how to facilitate conversations for disputes involving students.

This course specifically addresses the need of groups who wish to train in mediation to resolve student disputes at the earliest possible stage. The programme is especially popular with those wishing to incorporate structured mediation skills into their existing roles as student welfare officers, union staff, lecturers, or accommodation managers.

Mediation Skills for Student Relationships aims to train your group to resolve interpersonal disputes in a more positive way, using the same step-by-step model employed by mediators, and teaches your delegates to resolve all manner of conflicts. This includes allegations of bullying and harassment, accommodation issues, and personality clashes.

At a glance...

  • 2-day course
  • Face-to-face or online
  • For 6 to 12 delegates
  • Pre-course consultation
  • Delivered by expert trainers
  • Fully-customised materials
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  • Learn how to resolve disputes involving students

  • Gain key mediation skills and tools

  • Build mediation skills into your professional role

Why train with us?

Tailored course materials

We carry out an in-depth pre-course consultation with you prior to delivery, and then tailor the materials and case scenarios to those specific requirements.

Trained by real mediators

All of our trainers are practising mediators with many years of experience. They are also certified adult educators, meaning you’re in capable hands during your training!

ISO:9001 quality standard

ISO-9001 is the internationally-recognised standard for quality management. You can be sure that all of our training will be carried out in an efficient and quality-focused manner.

Lifetime post-course support

At any point following your training, you can get in touch with us to discuss queries and ask for advice. We can also provide you with any forms or documents that you might need.

About UK Mediation

About the course

The aim of this two-day course is to get you to the point of being confident and competent to resolve disputes involving students.

At the conclusion of the course, you will be able to:

Mediation Skills for Student Relationships covers everything you need to be able to facilitate resolution meetings involving students.

This includes:

Our trainers have a wealth of practical mediation experience and are able to adapt the course content to the make-up of the particular group.

All of our courses are live interactive events run by a practising mediator who is an expert in the field.

This course includes a combination of:

The course is delivered face-to-face at your location, or online via Zoom or Teams, where we can use custom-made video material, run small-group exercises, and take part in some case simulations.

What our learners say

"I really enjoyed the course and found it very interesting. The instructor was lovely, approachable, supportive, knowledgeable, and enthusiastic about her specialism, which made the day really enjoyable."
Clare Canty Liverpool Institute for Performing Arts
"It has been great to have more of an understanding about what mediation actually is and is not. It has been challenging and eye-opening."
Liz Timms RADA
"Everything about this course was insightful and useful. The training was engaging and entertaining, and provoked a lot of thought. I will return to work with a new insight!"
George Lewis Trinity Laban
"A really informative and supportive couple of days with plenty of opportunities to put newly learnt skills into practice. Cannot fault the delivery or the resources!"
Rosa Denison Manchester Metropolitan University
"I felt this training was really interesting, engaging, and useful. I can see the areas where I will use the skills I have learnt in both my work and personal life. I also really appreciated how much the training was tailored to us as a group and our needs."
Alexa Toms University of Derby Union of Students
"Excellent course, very engaging. I definitely feel that I now have the confidence to manage a mediation."
Danny McIver University of York
"I think the course was very good and covered all the aspects of mediation well. I thought the trainer was excellent and their knowledge brilliant. They facilitated the course really well and I would encourage anyone who needed this skill set to attend this course."
Sue Welford University of Kent
"An excellent training course! It had a good balance of theory, practice, and video examples, and I have learnt new skills which I will definitely try to implement in my role."
Aliya Shah University of Chester
"A very insightful two days with lots of practical role play. Extremely worthwhile!"
Olena Cresswell Keele University
"I thought the course & trainer were very good and would definitely recommend it to others. Good pace of delivery and practical exercises."
Sarah Bennett University of Exeter
"This is an area that I was unfamiliar with, but this course has given me skills to take back when dealing with student complaints. Very relevant and very useful!"
Maria MacRae Cranfield University
"A very good experience – I learned a lot about myself and how I deal with situations."
Cheryl Purle Croydon College

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Want to find out more or get a quote from us?

We're a friendly bunch at UK Mediation and we're always happy to talk about our training courses.

Whether you're interested in a specific course of ours, or if you would just like some friendly advice, just fill out the form and we'll get straight back to you.

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Course FAQs

We understand that you may have some queries about the course’s content or about how the training is delivered.

We’ve gathered together some of the most Frequently Asked Questions and have answered them below.

Who should attend this course?

This two-day course would be suitable for those who work with students in their professional roles, including student union staff, accommodation managers, welfare officer, teachers and lecturers, and student counsellors.

No previous experience with conflict resolution is required in order to attend.

Will I be a mediator after doing this course?

No, we are careful to distinguish our shorter courses from our accredited mediator programmes.

What we say is that this course will teach you how to facilitate resolution meetings involving students, but you won’t be a Mediator. To gain full accreditation, you would need our Interpersonal Mediation Practitioner’s Certificate course.

The Psychology of Conflict

Learn more about our approach to conflict resolution, based on Dr Mike Talbot's background in psychotherapy.