Dealing with conflict puts a drain on your organisations’ resources. Formal processes are often time-consuming and ultimately unsatisfactory, while unresolved conflict can quickly worsen if left unaddressed.
Conflict Resolution Skills offers a practical grounding in the skills and knowledge required to resolve conflict. The course equips your delegates with an understanding and a set of skills to be able to better address both their own and others’ disagreements, and is suitable for human resources practitioners, team leaders, complaints managers, trade union representatives and front line workers.
View and manage conflict more positively
Learn to support others who are in conflict
Address your own conflicts with early and informal resolution
We carry out an in-depth pre-course consultation with you prior to delivery, and then tailor the materials and case scenarios to those specific requirements.
All of our trainers are practising mediators with many years of experience. They are also certified adult educators, meaning you’re in capable hands during your training!
ISO-9001 is the internationally-recognised standard for quality management. You can be sure that all of our training will be carried out in an efficient and quality-focused manner.
At any point following your training, you can get in touch with us to discuss queries and ask for advice. We can also provide you with any forms or documents that you might need.
This interactive one-day course will cover:
How to view and address conflict more effectively and confidently
The skills and techniques for resolving conflict between you and others
How to support other people who are in dispute to communicate more positively
When it is appropriate to refer people’s disputes on to other sources of help
At the conclusion of the training day, you should be able to:
View the resolution of conflict in a more positive way
Support colleagues through their own disagreements
Understand the importance of early and informal resolution of disputes
Understand when it is appropriate to refer cases on
Delivered either online or in-person at your location, all of our courses are live, interactive events, run by a practising mediator who is an expert in the field.
Conflict Resolution Skills includes a combination of:
Custom-made video clips
Lecture and live input by the trainer and discussion among delegates
Practice sessions with simulated case material
Real-life case studies
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We understand that you may have some queries about the course’s content or about how the training is delivered.
We’ve gathered together some of the most Frequently Asked Questions and have answered them below.