Dealing with conflict puts a drain on your organisations’ resources. Formal processes are often time-consuming and ultimately unsatisfactory, while unresolved conflict can quickly worsen if left unaddressed.
Conflict Resolution Skills offers a practical grounding in the skills and knowledge required to resolve conflict. The course equips your delegates with an understanding and a set of skills to be able to better address both their own and others’ disagreements, and is suitable for human resources practitioners, team leaders, complaints managers, trade union representatives and front line workers.
View and manage conflict more positively
Learn to support others who are in conflict
Address your own conflicts with early and informal resolution
We carry out an in-depth pre-course consultation with you prior to delivery, and then tailor the materials and case scenarios to those specific requirements.
All of our trainers are practising mediators with many years of experience. They are also certified adult educators, meaning you’re in capable hands during your training!
ISO-9001 is the internationally-recognised standard for quality management. You can be sure that all of our training will be carried out in an efficient and quality-focused manner.
At any point following your training, you can get in touch with us to discuss queries and ask for advice. We can also provide you with any forms or documents that you might need.
The aim of this one-day course is to equip you with the skills required to address both your own and others' conflict more effectively.
At the conclusion of the course, you will be able to:
View the resolution of conflict in a more positive way
Understanding that conflict is bound to happen and that there is such a thing as 'good conflict'. Understanding when conflict becomes unproductive.
Resolve conflict between yourself and another person
Fostering a collaborative response. Using active listening skills, building empathy and rapport, and communicating assertively.
Support colleagues through their own disagreements
A staged process for conflict resolution between two individuals. Understanding the purpose and aims of each stage.
Understand the importance of early and informal resolution of disputes
Why mediation works best early on in a dispute. How situations develop and worse over time.
Understand when it is appropriate to refer cases on
Evaluating conflict situations and deciding on the best course of action. When to refer cases on to other processes.
Conflict Resolution Skills covers everything that you will need to resolve conflict 'in the moment'.
How interpersonal conflict starts and develops
The importance of early intervention and resolution
Key conflict resolution skills and techniques, including ‘re-framing’
How to support other individuals who are in conflict
When to step in and attempt resolution, and when to refer on to other sources of help
An opportunity to have a go at a simulated case
Our trainers have a wealth of practical conflict resolution experience and are able to adapt the course content to the make-up of the particular group.
All of our conflict resolution skills courses are live interactive events run by a practising mediator who is an expert in the field.
This course includes a combination of:
Custom-made video clips
Lecture and live discussion
Practice sessions with simulated case material
Real-life case studies
The conflict resolution course is delivered face-to-face at your location, or online via Zoom or Teams, where we can use custom-made video material, run small-group exercises, and take part in some case simulations.
Want to find out more or get a quote from us?
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We understand that you may have some queries about the course’s content or about how the conflict resolution training is delivered.
We’ve gathered together some of the most Frequently Asked Questions and have answered them below.