In-House Training

Train your team in mediation and conflict resolution

Get the training where and when you want with one of our market-leading in-house programmes.

If you need to reduce grievances, resolve workplace disputes, and improve employee relations, we offer a comprehensive suite of workplace mediation training programmes.

For resolving neighbourhood and tenant-landlord disputes, we have a range of training options in neighbourhood and tenancy mediation.

To help families stay together and prevent homelessness, we provide expert training in repairing family relationships.

To support universities and other education providers, we deliver training in resolving student-student disputes and complaints.

If you're outside of the UK, please contact our European sister organisation, EU Mediation.

Select which type of mediation training

Browse courses

The Interpersonal Mediation Practitioner’s Certificate

Mediator Qualification

Train your organisation’s delegates as mediators with the Interpersonal Mediation Practitioner’s Certificate (IMPC), the market-leading 40-hour professional mediation training course.

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Mediation Skills for Housing Professionals

Mediation Skills

This tailored two-day course is intended for anyone working in housing associations and local authorities whose role involves repairing or improving relationships in a neighbourhood setting, addressing interpersonal conflict at an early and informal level through mediation.

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Mediation Essentials

Mediation Skills

If you’re thinking of using mediation to resolve interpersonal disputes, this one-day programme will give your employees a clear understanding of mediation what it is and what it can do. The programme is suitable for all levels of staff and ideal for those with no prior experience of conflict resolution.

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Conflict Resolution Skills

Conflict Competence

This popular one-day course offers a practical grounding in the skills and knowledge required to resolve conflict. The course equips your delegates with an understanding and a set of skills to be able to better address both their own and others’ disagreements.

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Mediation Refresher

Next Steps

Dust off your mediation skills, get a reminder of some key concepts in interpersonal mediation, and get your questions answered in this highly interactive one-day refresher course.

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Case Supervision

Next Steps

Case Supervision, delivered as a ½-day or 1-day session, is a structured way of getting consultative support, allowing you to develop your skills beyond what you learned in your training, and helping to ensure that you are mediating effectively, professionally, and safely.

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What our clients say

"The training was very well prepared and tailored for our needs. The trainer was excellent in leading the group through the course."
Joanna Glab European Centre for Disease Control and Prevention
"A massively useful course - I learned so much that will improve our conflict resolution moving forward and reduce the number of grievances."
Daniel Poynter Ralph Lauren
"A very enjoyable course with a good mixture of theory and practical exercises, and it was great to have the opportunity to practice using role play."
Samantha Riley Pirelli Tyres
"I thoroughly enjoyed the course and found it extremely informative and beneficial for my role. It was an open and constructive learning environment."
Lisa McKiernan EDF Energy
"I really enjoyed the training and materials provided. The scenarios and examples were useful, there was a good balance of group work and discussion, and the trainer was clear, precise, and very informative."
Pooja Kaur Crisis
"An excellent course with a fantastic trainer! The most useful aspect was the practical role play to implement the theoretical knowledge, which helped me gain confidence and a thorough understanding of mediation."
Sarah Cook British Dental Association

Free mediation webinars

Everyone is welcome to attend our webinars. While some of them touch on the psychology behind interpersonal conflict and mediation, we won’t bamboozle you with science!

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