In-House Training

Train your team in mediation and conflict resolution

Get the training where and when you want with one of our market-leading in-house programmes.

If you need to reduce grievances, resolve workplace disputes, and improve employee relations, we offer a comprehensive suite of workplace mediation training programmes.

For resolving neighbourhood and tenant-landlord disputes, we have a range of training options in neighbourhood and tenancy mediation.

To help families stay together and prevent homelessness, we provide expert training in repairing family relationships.

To support universities and other education providers, we deliver training in resolving student-student disputes and complaints.

If you're outside of the UK, please contact our European sister organisation, EU Mediation.

Select which type of mediation training

Workplace & Employee Relations

Reduce grievances. Repair working relationships.

Neighbourhood & Tenancy

Resolve neighbour disputes. Solve landlord-tenant problems.

Homelessness Prevention

Repair family relationships. Keep families together.

Student Relationships & Education

Resolve student-student disputes. Manage complaints better.

Browse courses

Conflict Resolution Skills

Conflict Competence

This popular one-day course offers a practical grounding in the skills and knowledge required to resolve conflict. The course equips your delegates with an understanding and a set of skills to be able to better address both their own and others’ disagreements.

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Confident Conversations

Conflict Competence

This one-day programme shows your learners how to plan, initiate, and manage a more positive discussion about any sensitive topic: helping you stay in control of both sides of the interaction and ensuring that you can achieve your objective for the conversation.

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Chairing Contentious Meetings

Conflict Competence

This one-day programme aims to increase delegates’ confidence and competence in chairing meetings at which there is likely to be a high level of contention, disruptive conduct, or other behaviour that may have to be addressed.

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Managing the Hard-to-Manage

Conflict Competence

This one-day course is intended for HR professionals, team leaders, and managers who want to gain skills and confidence in managing harder-to-manage team members and reports.

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What our clients say

"The training was very well prepared and tailored for our needs. The trainer was excellent in leading the group through the course."
Joanna Glab European Centre for Disease Control and Prevention
"A massively useful course - I learned so much that will improve our conflict resolution moving forward and reduce the number of grievances."
Daniel Poynter Ralph Lauren
"A very enjoyable course with a good mixture of theory and practical exercises, and it was great to have the opportunity to practice using role play."
Samantha Riley Pirelli Tyres
"I thoroughly enjoyed the course and found it extremely informative and beneficial for my role. It was an open and constructive learning environment."
Lisa McKiernan EDF Energy
"I really enjoyed the training and materials provided. The scenarios and examples were useful, there was a good balance of group work and discussion, and the trainer was clear, precise, and very informative."
Pooja Kaur Crisis
"An excellent course with a fantastic trainer! The most useful aspect was the practical role play to implement the theoretical knowledge, which helped me gain confidence and a thorough understanding of mediation."
Sarah Cook British Dental Association

Free mediation webinars

Everyone is welcome to attend our webinars. While some of them touch on the psychology behind interpersonal conflict and mediation, we won’t bamboozle you with science!

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Speak to an expert

We’re a friendly bunch here at UK Mediation and we’re always happy to discuss your situation and offer impartial advice.

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