In-House Training

Train your team in mediation and conflict resolution

Train a group of 6 or more delegates to resolve conflict in your organisation.

With one of our in-house training programmes, you can:

Get the training exactly where you want, when you want
Use the training to start building your team of dispute resolvers
Have the training centred on your specific subject area
Use our support package to get started straight after the training

We can come and train your group in all areas of mediation, including workplace, neighbourhood, medical, and complaints, with anything from a one-day course to a five-day accredited mediator qualification.

Or, if your requirement is more about building leaders' conflict competence - rather than applying mediation skills - we also offer a series of one-day interactive workshops.

All of our in-house training options can be delivered online, perfect for if your delegates work from home or if they work at multiple locations.

The types of courses available

Mediator qualification

If you're looking to train up a group of fully-qualified mediators, look no further than the Level 4 Interpersonal Mediation Practitioner's Certificate (IMPC).

Mediation skills

Our one- and two-day courses are perfect for groups who want some mediation skills to use in their roles, but who do not need a qualification.

Conflict competence

Designed for leaders who want to address difficult topics amongst teams, chair contentious meetings, or address conflict without the use of mediation.

Next steps

Designed for groups who have already had some mediation training, our Next Steps courses aim to top-up their skills and continue their development.

Conflict Competence for Leaders

Today's leaders need to be able to address and manage conflict in the workplace. This is especially the case in meetings, when addressing difficult topics amongst teams, and when resolving their own and others' disagreements.

In response to this need, we have developed a range of one-day masterclasses as an alternative to our mediation training courses. These are designed to equip leaders with the skills required to address commonly-encountered conflict situations in the moment.

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Browse courses by sector

Conflict Resolution Skills

Conflict Competence

This popular one-day course offers a practical grounding in the skills and knowledge required to resolve conflict. The course equips your delegates with an understanding and a set of skills to be able to better address both their own and others’ disagreements.

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Confident Conversations

Conflict Competence

This one-day programme shows your learners how to plan, initiate, and manage a more positive discussion about any sensitive topic: helping you stay in control of both sides of the interaction and ensuring that you can achieve your objective for the conversation.

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Chairing Contentious Meetings

Conflict Competence

This one-day programme aims to increase delegates’ confidence and competence in chairing meetings at which there is likely to be a high level of contention, disruptive conduct, or other behaviour that may have to be addressed.

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Managing the Hard-to-Manage

Conflict Competence

This one-day course is intended for HR professionals, team leaders, and managers who want to gain skills and confidence in managing harder-to-manage team members and reports.

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What our clients say

"The training was very well prepared and tailored for our needs. The trainer was excellent in leading the group through the course."

Joanna Glab European Centre for Disease Control and Prevention

"A massively useful course - I learned so much that will improve our conflict resolution moving forward and reduce the number of grievances."

Daniel Poynter Ralph Lauren

"A very enjoyable course with a good mixture of theory and practical exercises, and it was great to have the opportunity to practice using role play."

Samantha Riley Pirelli Tyres

"I thoroughly enjoyed the course and found it extremely informative and beneficial for my role. It was an open and constructive learning environment."

Lisa McKiernan EDF Energy

"I really enjoyed the training and materials provided. The scenarios and examples were useful, there was a good balance of group work and discussion, and the trainer was clear, precise, and very informative."

Pooja Kaur Crisis

"An excellent course with a fantastic trainer! The most useful aspect was the practical role play to implement the theoretical knowledge, which helped me gain confidence and a thorough understanding of mediation."

Sarah Cook British Dental Association

Free mediation webinars

Everyone is welcome to attend our webinars. While some of them touch on the psychology behind interpersonal conflict and mediation, we won’t bamboozle you with science!

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