Today's leaders need to be able to address and manage conflict in the workplace. This is especially the case in meetings, when addressing difficult topics amongst teams, and when resolving their own and others' disagreements.
In response to this need, we have developed a range of one-day masterclasses as an alternative or add-on to our mediation training courses. These are designed to equip leaders with the skills required to address the most commonly-encountered conflict situations.
Topics include Chairing Contentious Meetings, planning and conducting Confident Conversations, and applying some transferable Conflict Resolution Skills.
We can deliver these customised programmes face-to-face or online, with group sizes managed to encourage the interactive training.
Conflict Resolution Skills offers a practical grounding in the skills required to resolve both your own and others' disputes more effectively.
Confident Conversations course shows you how to plan, initiate, and manage a more positive discussion about any sensitive topic.
Chairing Contentious Meetings increases your confidence and competence in addressing conflict within meetings.
This popular one-day course offers a practical grounding in the skills and knowledge required to resolve conflict. The course equips your delegates with an understanding and a set of skills to be able to better address both their own and others’ disagreements.
This one-day programme shows your learners how to plan, initiate, and manage a more positive discussion about any sensitive topic: helping you stay in control of both sides of the interaction and ensuring that you can achieve your objective for the conversation.
This one-day programme aims to increase delegates’ confidence and competence in chairing meetings at which there is likely to be a high level of contention, disruptive conduct, or other behaviour that may have to be addressed.
This one-day course is intended for HR professionals, team leaders, and managers who want to gain skills and confidence in managing harder-to-manage team members and reports.
Everyone is welcome to attend our webinars. While some of them touch on the psychology behind conflict resolution, we won’t bamboozle you with science!Find out more