This topical presentation looks at a simulated dispute between two work colleagues who have clashing personalities and differing working styles.
Our CEO, Dr Mike Talbot, carries out the mediation over Zoom, showing you how the skills of the mediator can be transferred to a virtual platform with great success.
Mike points out key differences in the process, as well as what parts of the process remain the same. He also highlights certain parts that you will need to be aware of when mediating effectively online.
And, as always, the presentation concludes with a Q+A session, giving live attendees the opportunity to ask any mediation-related questions.