Customer Complaints: The Wider Picture

It is fair to say that we all know what standard of service or quality of goods we find satisfactory. If we do feel dissatisfied with a service or with a product that we have bought, most of us might well complain or at least make our feelings known.

Most complaints can be resolved at an early stage but, when this isn’t enough and communication starts to break down, things can soon spiral downwards and a dispute begins. This is when it can really help to call in an impartial mediator.

UK Mediation has over 20 years’ experience in helping organisations and individuals of all kinds in resolving disputes of this nature. This includes complaints over construction works, housing complaints, medical complaints, and many others.

We share our experience in this webinar, exploring how mediation can be used and why it works so well for resolving customer complaints.