Neighbourhood Mediation

UK Mediation will continue to provide online mediation services and training courses
during the COVID-19 restrictions.

Read our Coronavirus statement here.

Keeping you and your neighbours on good terms.

Most of us have neighbours and, generally speaking, we can get on with them most of the time. Even if there are difficulties or disagreements, most of the time we can sort things out with a chat over the fence. Sometimes, however, communication breaks down. There are disagreements or persistent complaints which, if left unaddressed, can turn into more significant problems.

Neighbourhood disputes are common, and can cause a great deal of upset and bad feeling between people. Mediation provides an opportunity for people to communicate better, to understand one another’s concerns, and to jointly come up with ideas for how to end their dispute. This may include conflicts over noise complaints, disagreements about high hedges, boundary issues, or parking spaces.

Mediation is a quick, cost-effective and private method of resolving your dispute, saving you from the stresses and costs of court of formal action. An expert mediator can get you and your neighbours talking again: clearing up misunderstandings, agreeing practical steps for how to make things better between you, and moving on from your disagreements.

UK Mediation offers an unrivalled neighbourhood mediation process, using some of the most accomplished and experienced mediators in the field, and with a simple process expertly co-ordinated by our dedicated case managers. We can provide a mediator within five days of receiving your referral, a mediation summary within 48 hours of the mediation day, and a follow-up with the participants four weeks later.

Download PDF guide

How does neighbourhood mediation work?

We offer a range of services for the resolution of neighbour disputes.

We can provide you with our standard one-day mediation service, delivered 9:30-4:30, either online or face-to-face.

Or, alternatively, we can facilitate your case over the phone in a two-hour telephone mediation session.

Face-to-face or online mediation


  • Referring a case

    A completed referral form, providing us with details of the dispute and of the parties, and a signed booking form all are that is needed to book in the case.

  • Prior to the mediation

    The case manager will liaise with the referrer to organise the logistics, including timings, contact information, and online links (if required).

  • Individual meetings

    The mediator will meet with each party individually to discuss the dispute to date. These private sessions will last for approximately 1½ hours each.

  • The joint meeting

    Getting parties together in the same meeting allows for a comprehensive airing of views. The joint session usually lasts for half a day.

  • The mediation agreement

    The agreement is a joint plan of action decided upon by the participants. The mediator can write it up as a good faith agreement to give to both parties.

  • Feeding back

    If there is a third-party referrer, UK Mediation will provide them with a Mediation Summary on the next working day (subject to parties’ consent).

  • Follow-up and review

    The case manager will follow up the situation after an agreed period by contacting the parties confidentially to see if the agreement is working.

Telephone mediation


  • Referring a case

    We ask the neighbours to complete a Consent Form so that we can communicate between them to arrange the session.

  • Telephone mediation session

    The mediator will spend the arranged two-hour session shuttling between phone calls, passing across offers, options, messages, and requests.

  • The mediation agreement

    If the parties reach some points of agreement, the mediator can offer to write this up on the day and send it to them.

  • Follow-up and review

    The case manager will follow up the situation after an agreed period by contacting the parties confidentially to see if the agreement is working.

“We have found UK Mediation to be professional and the staff helpful and responsive.”Sue Packman, ASB Assistant
Nottingham Community Housing Association
read more testimonials

You may also be interested in…

About us

Discover more about UK Mediation, including our approach, accreditations, history, and what we have to offer.

Find out more
What our clients say

Don’t just take our word for it! Read some of our testimonials from our many clients from a wide range of business sectors.

Read our testimonials
We like to talk

If you’re looking for something that you can’t find or if you’d just like to discuss your requirements, we’re here to help.

Get in touch