Complaints mediation

Keeping people talking and resolving matters informally.

It is fair to say that we all know what standard of service or quality of goods we would find satisfactory or acceptable. And if we do feel dissatisfied with a service or with a product that we have bought, most of us might well complain or at least make our feelings known.

Most complaints can be resolved at an early stage, with both sides simply talking things through and coming to an agreement somewhere in the middle. A refund or replacement could be given, maybe accompanied by an apology and
an explanation.

But when this isn’t enough and communication starts to break down, things can soon spiral downwards, and a dispute begins. This is when it can really help to call in an impartial third person who can help to facilitate a positive conversation, like one of our expert complaints mediators.

UK Mediation has over 20 years’ experience in helping organisations and individuals of all kinds in resolving disputes of this nature. This includes complaints over construction works, housing complaints, medical complaints, and many others.

We can provide a mediator at short notice, wherever you are, to get a better conversation going between the complainant and the person (or organisation) complained against. Formal action can be headed off, things can be kept private, and neither side is left feeling that they have ‘lost’.

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“The mediator was personable and friendly and managed to successfully keep the discussion on track.”Carolyn Hollins, HR Business Partner
Allergan Limited
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Mediation Toolkit

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What our clients say

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