Understanding Mediation

Getting started on a different approach to resolving disputes

This course is ideal for groups and organisations who want to discover more about mediation, or for those who may be considering training further in the subject. It is particularly suited to the needs of those with little or no experience of mediation, who may be considering bringing in external mediators, setting up an in-house service, building mediation into their practice, or training in mediation themselves.

Understanding Mediation is a great opportunity to gain a clear understanding of mediation: what it is, how it works, and whether you should use external mediators or train your own teams. We look forward to bringing this renowned programme to you.

On the course, your delegates will learn how to:

      • Training on the uses and benefits of interpersonal mediation
      • Some key mediation skills that your group can take away and use immediately
      • How to decide which situations would be suitable (and unsuitable) for mediation
      • Building mediation into your policies and procedures

This course is designed for groups of 4-12 delegates from the same organisation when delivered online, or for 6-16 delegates when delivered face-to-face.


At a glance

  • 1-day course
  • Delivered either in-person or online
  • For groups of 6 to 16 in-person
  • For groups of 4 to 12 online
  • Includes pre-course consultation
  • Facilitated by one of our expert trainers
  • Fully-customised materials and case simulations
  • £ + VAT
Book now

0800 772 0778

Scheduled dates for this course...

There are no dates currently scheduled for this course. Contact us if you would like to arrange an in-house version of this course or discuss other options.
"A great interactive course! I have learnt so much and have taken away lots of new skills - thank you so much!" Heulwen Beasley, Learning and Development Manager,
National Assembly for Wales
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Would in-house be better?

We can offer this course as an in-house option and train your entire team at a time and place convenient for you.

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Attend a free webinar

Register for our next webinar for your chance to find out more about mediation. Or browse our webinar back catalogue.

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Got a question?

We’re a friendly bunch and we’re always happy to answer any questions you may have about mediation training and the options available.

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