The A-Z of Mediation: Questioning

Posted on: May 13th, 2024

Whilst we’ve already covered LISTENING in our ‘A-Z of Mediation’ series, it is now time to look at the other side of a productive conversation – QUESTIONING.

Just like listening, a good mediator will use questions to draw out information, improve their understanding of the situation and, above all else, provides an opportunity for participants to tell their side of the story.

Questioning also builds much-needed rapport between the mediator and the participants, clarifies and confirms information, and helps identify positions and interests.

However, while it is important to ask questions, the mediator needs to consider the types of questions they’re asking, as well as when and why they’re asking them too.

Here are some basic tips for effective questioning:

Asking questions is something that everybody does, but not something that everybody does well. As such, it is important for mediators to be conscious of what questions they are asking and how they are asking them.