UK Mediation | The In-House Workplace Mediator | Practise Mediation In Your Organisation

Train your delegates as In-House Workplace Mediators.

For those who don't require external accreditation, who would prefer not to take part in a formal assessment, or who would prefer a course with a lesser time commitment, we are pleased to offer a three-day, non-accredited version of our mediation qualification.

This very practical programme, delivered face-to-face, maintains the same learning objectives and course content as our Level 4 course, and centres around workplace disputes and grievance-type issues that are relevant to your organisation.

We emphasise learning-by-doing in order to build up your delegates' confidence and competence, and equip them with the skills and knowledge required to become 'In-House Workplace Mediators'.

About the course

The aim of this course is to get you to the point of being confident and competent to practise workplace mediation within your organisation, and to get you to the point of In-House Mediator status.

At the conclusion of the course, you will be able to:

Understand the underpinning principles of workplace mediation
How mediation compares with other forms of dispute resolution. Why and how mediation works: putting people and their needs at the heart of the process.
Understand how colleagues' behaviours can impact upon conflict
What makes people behave the way they do when they are in conflict and how this will influence what we do as mediators. Getting people’s buy-in.
Understand the structure of the workplace mediation process
The steps and stages of our structured mediation model, and the purpose and structure of each stage. What can go wrong and dealing with the unexpected.
Understand the particular role of the mediator within your organisation
The mediator’s role, how this differs from other roles, and the importance of impartiality and confidentiality. Where mediation fits in with other processes.
Understand the skills required for effective mediation
You will mediate simulated cases alongside fellow learners and receive detailed feedback. Having a go at one of our specially-chosen case examples.
Reflect upon your practice and consider your own development
Your strengths and areas for improvement as mediators, and how you will specifically apply your new skills and knowledge in the future.

The In-House Workplace Mediator covers everything you need to know to become a professional mediator.

This includes:

The psychology of conflict
What makes people behave the way they do when in conflict and how this will influence what we do as mediators.
The principles of workplace mediation
How mediation compares with other ways of resolving disputes and how to choose what sorts of situations should be mediated. How and why mediation works.
Managing the mediation process
The steps and stages of our structured seven-stage mediation model and the purpose of each stage. Dealing with resistance, disruption, and unexpected obstacles during the mediation sessions.
Key mediation skills
Practising on simulated cases and receiving live feedback from your tutor. Learning key skills such as reframing, reflection, and active listening.
Diversity competence
Acknowledging that diversity of some sort exists among all participants and that only through acknowledgement can we achieve the best kind of resolution
Taking your practice forward
Your strengths and areas for improvement, and factoring these into a personal development plan. Conforming to best practice and adhering to UK Mediation’s Code of Conduct.

Our trainers have a wealth of practical mediation experience and are able to adapt the course content to the make-up of the particular group.

All of our courses are live interactive events run by a practising mediator who is an expert in the field.

We use a range of methods to deliver the course, including:

Custom-made video clips
Lecture and live discussion
Group exercises
Practice sessions with simulated case material
Real-life case studies

The course is delivered face-to-face at your location, where we can use custom-made video material, run small-group exercises, and take part in some case simulations.

Get a quote

Want to find out more or get a quote from us?

We're a friendly bunch at UK Mediation and we're always happy to talk about our training courses.

Whether you're interested in a specific course of ours, or if you would just like some friendly advice, just fill out the form and we'll get straight back to you.

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Course FAQs

We understand that you may have some queries about the course’s content or about how the training is delivered. We’ve gathered together some of the most Frequently Asked Questions and have answered them below.

Please get in touch if you have any questions we might have missed and one of our experts will be more than happy to help. You can contact our team here.

Will I be a mediator after completing the course?

Yes, you will be recognised as 'In-House Workplace Mediators' by UK Mediation.

Is there an assessment on the course?

No, this cut-down version of our Level 4 qualification does not require a practical or written assessment. Learners will become 'In-House Mediators', recognised by UK Mediation, as opposed to 'Accredited Mediators'.

What are the timings and duration of the course?

This course is delivered over three consecutive days, with each day running from 9am-5pm.

Why can't this course be done entirely online?

First, you need the live observation and feedback from the tutor – a practising mediator – in order to develop your skills to the required level. Secondly, the accreditation requires that you demonstrate your skills and competence to the tutor, and third, we believe that interactional skills need to be taught and developed face-to-face.

Are there any prerequisites to attending the course?

No. We welcome a wide variety of delegates on to the course, ranging from those who are experienced in mediation but who don’t have the formal qualification, all the way through to those who have no experience with conflict resolution.

Our training takes you right from the very start – the psychology behind why we get into conflict – and our trainers are experts in getting groups on to the same page.

Do you offer post-course support?

Yes, we do. We have a dedicated team who are on-hand and ready to provide advice and support as and when you need it.

Once you have completed the course, we will also provide you with all of the resources you will need for your practice, including forms, documents, and templates required.