In today’s workplace, different people’s behaviours, different working styles, or differences in expectations can all give rise to protracted and difficult disagreements. Rumbling conflict, personality clashes and factionalism can quickly develop, leading to grievances and other complaints against the organisation.
The Manager as Mediator masterclass, run by one of our experienced mediators, draws on a collection of the skills used by mediators, coaches and counsellors: giving your managers a thorough insight into the psychology of conflict, and building confidence and competence in putting some mediation skills to practical use straight away.
Learn about the benefits of mediation
Gain some basic mediation skills
Separate yourself from other peoples' disputes
We carry out an in-depth pre-course consultation with you prior to delivery, and then tailor the materials and case scenarios to those specific requirements.
All of our trainers are practising mediators with many years of experience. They are also certified adult educators, meaning you’re in capable hands during your training!
ISO-9001 is the internationally-recognised standard for quality management. You can be sure that all of our training will be carried out in an efficient and quality-focused manner.
At any point following your training, you can get in touch with us to discuss queries and ask for advice. We can also provide you with any forms or documents that you might need.
The aim of this one-day course is to show you how workplace mediation works in practice, and how it can be successfully applied to a workplace dispute between reports.
At the conclusion of the course, you will be able to:
Define and understand how mediation differs from other methods of resolution
What mediation skills can and cannot do. Why confidentiality and impartiality are important.
Know when and how mediation would be the best remedy for a dispute
Deciding which situations are favourable to mediation. Referring on to other forms of support.
Understand the essential skills and qualities of a conflict resolver
Gaining some basic mediation skills to use in your role: reframing, active listening, and maintaining order.
Know the steps and stages of our workplace mediation model
Understand the purpose and aims of each stage of our seven-step process.
Appreciate how it feels to be in the role of the mediator
Putting yourself in the mediator’s shoes: having a go at one of our tailored case simulations and putting what you have learned into practice.
Manager as Mediator provides an interactive insight into how managers can use mediation skills to resolve disputes between reports.
How conflict develops and at what stage you should consider using mediation
What sorts of situations should be mediated
The importance of confidentiality and impartiality
What happens at each stage of the mediation process
Key workplace mediation skills, including reframing
What it’s like to be in the mediator’s shoes: mediating part of a case example
Our trainers have a wealth of practical mediation experience and are able to adapt the course content to the make-up of the particular group.
All of our courses are live interactive events run by a practising mediator who is an expert in the field.
This course includes a combination of:
Custom-made video clips
Lecture and live discussion
Practice sessions with simulated case material
Real-life case studies
The course is delivered face-to-face at your location, or online via Zoom or Teams, where we can use custom-made video material, run small-group exercises, and take part in some case simulations.
Want to find out more or get a quote from us?
We're a friendly bunch at UK Mediation and we're always happy to talk about our training courses.
Whether you're interested in a specific course of ours, or if you would just like some friendly advice, just fill out the form and we'll get straight back to you.
Please get in touch!
We understand that you may have some queries about the course’s content or about how the training is delivered.
We’ve gathered together some of the most Frequently Asked Questions and have answered them below.