In today’s workplace, different people’s behaviours, different working styles, or differences in expectations can all give rise to protracted and difficult disagreements. Rumbling conflict, personality clashes and factionalism can quickly develop, leading to grievances and other complaints against the organisation.
The Manager as Mediator masterclass, run by one of our experienced mediators, draws on a collection of the skills used by mediators, coaches and counsellors: giving your managers a thorough insight into the psychology of conflict, and building confidence and competence in putting some mediation skills to practical use straight away.
Learn about the benefits of mediation
Gain some basic mediation skills
Separate yourself from other peoples' disputes
We carry out an in-depth pre-course consultation with you prior to delivery, and then tailor the materials and case scenarios to those specific requirements.
All of our trainers are practising mediators with many years of experience. They are also certified adult educators, meaning you’re in capable hands during your training!
ISO-9001 is the internationally-recognised standard for quality management. You can be sure that all of our training will be carried out in an efficient and quality-focused manner.
At any point following your training, you can get in touch with us to discuss queries and ask for advice. We can also provide you with any forms or documents that you might need.
This interactive one-day course will cover:
What mediation is and isn’t, and how it gets used in the workplace
A step-by-step process: how not to get lost in other people’s disputes
The challenges and opportunities of remaining impartial as a manager
Dealing with disruptive behaviour in resolution meetings
Knowing when to quit: referring situations on for other types of intervention
At the conclusion of the day, you will be able to:
Define mediation and the role of the workplace mediator
Separate themselves from the dispute and not get lost in a conflict between two colleagues
Deal with disruptive behaviour and resistance to resolution meetings
Know when certain types of situations need to be passed on to further intervention
Delivered either online or in-person at your location, all of our courses are live, interactive events, run by a practising mediator who is an expert in the field.
Manager as Mediator includes a combination of:
Custom-made video clips, including a workplace dispute between two colleagues
Lecture and live input by the trainer and discussion among delegates
Practice sessions with simulated case material
Real-life case studies
Want to find out more or get a quote from us?
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We understand that you may have some queries about the course’s content or about how the training is delivered.
We’ve gathered together some of the most Frequently Asked Questions and have answered them below.