Manager as Mediator

Equip your managers with the skills required to resolve workplace disputes.

In today’s workplace, different people’s behaviours, different working styles, or differences in expectations can all give rise to protracted and difficult disagreements. Rumbling conflict, personality clashes and factionalism can quickly develop, leading to grievances and other complaints against the organisation.

The Manager as Mediator masterclass, run by one of our experienced mediators, draws on a collection of the skills used by mediators, coaches and counsellors: giving your managers a thorough insight into the psychology of conflict, and building confidence and competence in putting some mediation skills to practical use straight away.

About the course

The aim of this one-day course is to show you how workplace mediation works in practice, and how it can be successfully applied to a workplace dispute between reports.

At the conclusion of the course, you will be able to:

Define and understand how mediation differs from other methods of resolution
What mediation skills can and cannot do. Why confidentiality and impartiality are important.
Know when and how mediation would be the best remedy for a dispute
Deciding which situations are favourable to mediation. Referring on to other forms of support.
Understand the essential skills and qualities of a conflict resolver
Gaining some basic mediation skills to use in your role: reframing, active listening, and maintaining order.
Know the steps and stages of our workplace mediation model
Understand the purpose and aims of each stage of our seven-step process.
Appreciate how it feels to be in the role of the mediator
Putting yourself in the mediator’s shoes: having a go at one of our tailored case simulations and putting what you have learned into practice.

Manager as Mediator provides an interactive insight into how managers can use mediation skills to resolve disputes between reports.

This includes:

How conflict develops and at what stage you should consider using mediation
What sorts of situations should be mediated
The importance of confidentiality and impartiality
What happens at each stage of the mediation process
Key workplace mediation skills, including reframing
What it’s like to be in the mediator’s shoes: mediating part of a case example

Our trainers have a wealth of practical mediation experience and are able to adapt the course content to the make-up of the particular group.

All of our courses are live interactive events run by a practising mediator who is an expert in the field.

This course includes a combination of:

Custom-made video clips
Lecture and live discussion
Group exercises

Practice sessions with simulated case material
Real-life case studies

The course is delivered face-to-face at your location, or online via Zoom or Teams, where we can use custom-made video material, run small-group exercises, and take part in some case simulations.

What our learners say

"This has to be the best personal development course I have been on in a long time! Conflict is a challenging area and the trainer provided an excellent perspective and allowed us to develop some really useful tools."

Chris Koller University Hospitals of Coventry and Warwickshire

"I gained a good understanding of the mediation process. The role play sessions were good and I enjoyed the videos too."

Emily Barry Independent Office of Police Conduct

""Very practical and easily applicable to our working environment. Loads of great takeaways for all and I loved the opportunities for role play and self-reflection."

Noah Evans-Wicks KERB

"I had a great day training with UK Mediation. The materials and content were very good and the trainer explained everything really well."

Lisa Done Protolabs

"Very interesting and informative, and I loved the scenarios that I could relate to. I am more confident now on how to follow the resolution process to gain the best outcome."

Jacqui Caldwell Care Concern Group

"A great course - really insightful. I have learnt processes which can be used in my role."

Becki Newton-Chesters Reaseheath College

"I really enjoyed this training session! It has certainly given me a lot to think about and I now feel more confident in dealing with future conflict."

Liz Bateson Lancaster City Council

"This course really made me think about how I deal with relationships and team leading issues. I now have a much deeper insight into how people think and deal with issues that affect their working life."

Angela Edwards Bassetlaw District Council

Get a quote

Want to find out more or get a quote from us?

We're a friendly bunch at UK Mediation and we're always happy to talk about our training courses.

Whether you're interested in a specific course of ours, or if you would just like some friendly advice, just fill out the form and we'll get straight back to you.

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Course FAQs

We understand that you may have some queries about the course’s content or about how the training is delivered.

We’ve gathered together some of the most Frequently Asked Questions and have answered them below.

Who should attend this course?

This one-day course is ideal for organisations who are considering introducing a mediation service, or who are considering training further in mediation. The content of the course can be applied to any professional sector.

No previous experience with conflict resolution is required in order to attend.

Will I be a mediator after doing this course?

No, we are careful to distinguish our shorter courses from our accredited mediator programmes.

What we say is that this course will give you an insight into how mediation can be used, but you won’t be a Mediator. To gain full accreditation, you would need our Interpersonal Mediation Practitioner’s Certificate course.