UK Mediation | Mediation Essentials | In-House Introduction to Mediation Course

Get started on a different approach to resolving interpersonal disputes.

This course is ideal for groups and organisations who want to discover more about mediation, or for those who may be considering training further in the subject. It is particularly suited to the needs of those with little or no experience of mediation, who may be considering bringing in external mediators, setting up an in-house service, building mediation into their practice, or training in mediation themselves.

Mediation Essentials is a great opportunity to gain a clear understanding of mediation: what it is, how it works, and how it can be used to resolve interpersonal disputes in your delegates' roles.

About the course

The aim of this one-day course is to show you how mediation works in practice, and how it can be successfully applied to an interpersonal dispute.

At the conclusion of the course, you will be able to:

Define and understand how mediation differs from other methods of resolution
What mediation skills can and cannot do. Why confidentiality and impartiality are important.
Know when and how mediation would be the best remedy for a dispute
Deciding which situations are favourable to mediation. Referring on to other forms of support.
Understand the essential skills and qualities of a conflict resolver
Gaining some basic mediation skills to use in your role: reframing, active listening, and maintaining order.
Know the steps and stages of our mediation model
Understand the purpose and aims of each stage of our seven-step process.
Appreciate how it feels to be in the role of the mediator
Putting yourself in the mediator’s shoes: having a go at one of our tailored case simulations and putting what you have learned into practice.

Mediation Essentials provides an interactive introduction into how mediation can be used to resolve disputes.

This includes:

How conflict develops and at what stage you should consider using mediation
What sorts of situations should be mediated
The importance of confidentiality and impartiality
What happens at each stage of the mediation process
Key mediation skills, including reframing
What it’s like to be in the mediator’s shoes: mediating part of a case example

Our trainers have a wealth of practical mediation experience and are able to adapt the course content to the make-up of the particular group.

All of our courses are live interactive events run by a practising mediator who is an expert in the field.

This course includes a combination of:

Custom-made video clips
Lecture and live discussion
Group exercises

Practice sessions with simulated case material
Real-life case studies

The course is delivered face-to-face at your location, or online via Zoom or Teams, where we can use custom-made video material, run small-group exercises, and take part in some case simulations.

What our learners say

"I have gained an immense amount of knowledge from today. The course was delivered at a great pace and I feel much more confident about this process moving forward."

Connor Smithe Lidl GB

"The trainer was fantastic and delivered a great interactive course. I have learnt so much and have taken away lots of new skills. Thank you so much!"

Heulwen Beasley National Assembly for Wales

"A very useful course in an interactive and comfortable environment!"

Ginny Slade English Heritage

"This was one of the best courses I have attended!"

Peter Hall Florette

"A very positive experience - an interesting and informative day."

Alistair McLean General Dental Council

"A very positive training session with an excellent trainer who managed the group well. They were also very happy to link it to volunteer management."

Alice Dartnell Royal Pharmaceutical Society

"An enjoyable and well-delivered course that was very relevant to our work. Good examples provided."

Paul Ward Stagecoach

"Thanks for this really transparent way of teaching. We were pushed gently to understand our responsibilities in a wonderful process."

Gwanael Rosec Credit Agricole

"An interactive and enjoyable course. Everything was easy to understand and I really enjoyed the day."

Tara Golding BD

"I thoroughly enjoyed the training. I enjoyed seeing the process as a whole as there are lots of important steps to make mediation work. The trainer was fab - confident, friendly, happy, and passionate. Thank you!"

Charley Denmark CVS Group

"The trainer was very knowledgeable about the subject and explained it all very well. The day more than met my objectives as an overview to mediation."

Angela Simpson Univar Solutions

"The training was excellent! Engaging, insightful, and delivered in an interesting way. By far one of the the best trainers I've had!"

Abbie Barton Fusion21

"I enjoyed the course and found it to be very useful. It has given me some good ideas on dealing with conflict in my role, as well as helping me to understand my own strengths and weaknesses. The trainer was also very encouraging and had great presentation skills."

Caroline Capon Parentkind

"A really enjoyable training session. It is a topic I have little experience in outside of advising managers, so it was very useful to have such an informative session working on practical skills."

Jane Botcherby Nottinghamshire County Council

"I don't feel that anything could have been improved - the trainer was very knowledgeable and approachable when asking questions. I now have an understanding on whether or not mediation would be useful on a case-by-case situation."

Sarah Plummer Enfield Council

"I found the course useful and very enjoyable. Mediation skills will be extremely beneficial to me within my role, particularly re-framing."

Jasmin Whittle Bury Council

"The trainer had a huge amount of knowledge, so we could ask a lot of questions! It was good to have the opportunity to practice the skills with the role-playing scenarios."

Eleanor Green Basildon Council

"A positive experience that was very relevant. My role uses mediation frequently and it was good to pick up some additional techniques."

James Bowes Metropolitan Thames Valley

"I found the session very effective and I can apply everything we discussed. Scenarios were very helpful and again something we could all relate to. The presentation was genuine, and encouraged conversation and reflection."

Sue Collingwood Nottingham Community Housing Association

"The training manual had some great tips and techniques and the role plays really helped the training material come to life. I really enjoyed the session!"

Nicky Ruddick Community First Yorkshire

"I loved the whole thing. Very interesting and informative, and will definitely be looking at taking it further."

Felicity Holton-Smith Living Autism

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Want to find out more or get a quote from us?

We're a friendly bunch at UK Mediation and we're always happy to talk about our training courses.

Whether you're interested in a specific course of ours, or if you would just like some friendly advice, just fill out the form and we'll get straight back to you.

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Course FAQs

We understand that you may have some queries about the course’s content or about how the training is delivered.

We’ve gathered together some of the most Frequently Asked Questions and have answered them below.

Who should attend this course?

This one-day course is ideal for organisations who are considering introducing a mediation service, or who are considering training further in mediation. The content of the course can be applied to any professional sector.

No previous experience with conflict resolution is required in order to attend.

Will I be a mediator after doing this course?

No, we are careful to distinguish our shorter courses from our accredited mediator programmes.

What we say is that this course will give you an insight into how mediation can be used, but you won’t be a Mediator. To gain full accreditation, you would need our Interpersonal Mediation Practitioner’s Certificate course.