Manager as Mediator

Equip your managers with the skills required to resolve workplace disputes.

In today’s workplace, different people’s behaviours, different working styles, or differences in expectations can all give rise to protracted and difficult disagreements. Rumbling conflict, personality clashes and factionalism can quickly develop, leading to grievances and other complaints against the organisation.

The Manager as Mediator masterclass, run by one of our experienced mediators, draws on a collection of the skills used by mediators, coaches and counsellors: giving your managers a thorough insight into the psychology of conflict, and building confidence and competence in putting some mediation skills to practical use straight away.

At a glance...

1-day course
Face-to-face or online
For 6 to 12 delegates
Pre-course consultation
Delivered by expert trainers
Fully-customised materials

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About the course

This interactive one-day course will cover:

What mediation is and isn’t, and how it gets used in the workplace
A step-by-step process: how not to get lost in other people’s disputes
The challenges and opportunities of remaining impartial as a manager
Dealing with disruptive behaviour in resolution meetings
Knowing when to quit: referring situations on for other types of intervention

At the conclusion of the day, you will be able to:

Define mediation and the role of the workplace mediator
Separate themselves from the dispute and not get lost in a conflict between two colleagues
Deal with disruptive behaviour and resistance to resolution meetings
Know when certain types of situations need to be passed on to further intervention

Delivered either online or in-person at your location, all of our courses are live, interactive events, run by a practising mediator who is an expert in the field.

Manager as Mediator includes a combination of:

Custom-made video clips, including a workplace dispute between two colleagues
Lecture and live input by the trainer and discussion among delegates
Group exercises
Small-group activities
Practice sessions with simulated case material
Real-life case studies

What our learners say

"This has to be the best personal development course I have been on in a long time! Conflict is a challenging area and the trainer provided an excellent perspective and allowed us to develop some really useful tools."

Chris Koller University Hospitals of Coventry and Warwickshire

"I gained a good understanding of the mediation process. The role play sessions were good and I enjoyed the videos too."

Emily Barry Independent Office of Police Conduct

"I had a great day training with UK Mediation. The materials and content were very good and the trainer explained everything really well."

Lisa Done Protolabs

"I really enjoyed this training session! It has certainly given me a lot to think about and I now feel more confident in dealing with future conflict."

Liz Bateson Lancaster City Council

"This course really made me think about how I deal with relationships and team leading issues. I now have a much deeper insight into how people think and deal with issues that affect their working life."

Angela Edwards Bassetlaw District Council

"Very interesting and informative, and I loved the scenarios that I could relate to. I am more confident now on how to follow the resolution process to gain the best outcome."

Jacqui Caldwell Care Concern Group

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Want to find out more or get a quote from us?

We're a friendly bunch at UK Mediation and we're always happy to talk about our training courses.

Whether you're interested in a specific course of ours, or if you would just like some friendly advice, just fill out the form and we'll get straight back to you.

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Course FAQs

We understand that you may have some queries about the course’s content or about how the training is delivered.

We’ve gathered together some of the most Frequently Asked Questions and have answered them below.

Who should attend this course?

This one-day course is ideal for organisations who are considering introducing a mediation service, or who are considering training further in mediation. The content of the course can be applied to any professional sector.

No previous experience with conflict resolution is required in order to attend.

Will I be a mediator after doing this course?

No, we are careful to distinguish our shorter courses from our accredited mediator programmes.

What we say is that this course will give you an insight into how mediation can be used, but you won’t be a Mediator. To gain full accreditation, you would need our Interpersonal Mediation Practitioner’s Certificate course.