The Interpersonal Mediation Practitioner’s Certificate

Become an accredited mediator with our flagship mediation training course.

Train to be a mediator with the five-day, face-to-face Interpersonal Mediation Practitioner’s Certificate (IMPC), the market-leading professional mediator qualification.

The IMPC qualifies you to be able to resolve any and all types of interpersonal conflict. This includes workplace disputes, family and neighbourhood fall-outs, medical disputes, and complaints.

One reason for its popularity is that all of our trainers are practising mediators, as well as certified adult educators. We use a variety of exercises, including case simulations, group work, individual exercises, and discussions, to build up your competence and confidence as a mediator.

On top of this, we have trained mediators from all over the world, and our training sits on Ofqual’s ‘Register of Regulated Qualifications’, alongside A Levels and Degrees. The course is also formally recognised as a ‘Certified Mediator Training Program’ by the International Mediation Institute (IMI), meaning that your qualification is recognised worldwide and not just in the UK.

This course can also be delivered in-house for a group of 6 or more delegates from the same organisation.
Find out more here.

What do these logos mean? How much does the course cost?

Resolve all types of interpersonal disputes

The UK’s only Level 4 mediation course

Become an IMI Qualified Mediator

Why train with UK Mediation?

Trained by real mediators
All of our trainers are practising mediators with many years of experience. They are also certified adult educators, meaning you’re in capable hands during your training!
Great venues
We ensure that our courses are held in only the best venues. All of our locations have fantastic catering, great transport links, and plenty of hotel choices nearby.
Ofqual's Register of Regulated Qualifications
Our training course sits on Ofqual’s Register of Regulated Qualifications, the official regulator of examinations. In other words, you get a proper qualfication that’s instantly recognisable and widely-regarded.

Internationally-recognised training
The IMPC is formally recognised as a Certified Mediator Training Program by the International Mediation Institute. This means that your qualification will be recognised globally, not just in the UK.
ISO-9001 quality standard
ISO-9001 is the internationally-recognised standard for quality management. This means that, whatever service we’re providing, you can be sure it will be carried out in an efficient and quality-focused manner.
Post-course support
We don’t wash our hands of you after your training. Not only do we have a dedicated support line, we also give you access to our exclusive IMPC Learner Zone, a hub of information and resources for qualified mediators.

Course Content

Content

The course covers everything you need to know to become a mediator, including:

The psychology of conflict: what makes people the way they do and how this will influence what we do as mediators
The principles of mediation: how mediation compares with other ways of resolving disputes, and how to choose what sorts of situations should be mediated
Dealing with resistance: Getting people's buy-in and dealing with resistance and disruption during the sessions
The structure of the mediation process: the steps and stages of our seven-stage mediation model, and the purpose of each stage
The responsibilities of the mediator: what the mediator adds that the parties can't do for themselves, and the importance of confidentiality and impartiality
Taking your practice forward: how you will apply your new skills, conforming to best practice, and adhering to a Code of Conduct

Objectives

At the conclusion of the course, you will be able to:

Compare and contrast mediation with other forms of dispute resolution
Identify the skills and qualities of an effective mediator

Understand how to apply mediation

Set up and run mediation sessions
Achieve the six learning outcomes of the Interpersonal Mediation Practitioner's Certificate

Delivery

We use a range of methods to deliver the course, including:

Video of a simulated dispute
Lecture and discussion
Group exercises
Small-group activities
Practice sessions with simulated case material
Real-life case studies

About the qualification

The course offers the only Level 4 mediation qualification in the UK.

The qualification is externally accredited by AIM Qualifications, and is formally recognised by the International Mediation Institute.

Help & Support

At all stages of your training, we are here to help

If you're not sure whether this course is right for you, our dedicated staff are able to advise. This support continues after your training, where you can get in touch for advice and guidance via our exclusive helpline.

Training Resources

All learners receive a professional training pack for the course.

This contains your course manual, conflict scenarios booklet, quick-reference advice cards, your written assessment, and our contact information for your post-course support.

The IMPC Learner Zone

Learners gain exclusive access to our comprehensive online portal.

From here, you can re-watch training videos from the course, contact our support team for help and advice, and download all of the forms and other documents you'll need as you start mediating cases.

Quality first

We are the UK's only ISO-certified mediation training provider.

We want to provide you with the best possible services and, to do this, it is important to have an internationally-recognised quality standard.

Have questions about the IMPC course?

We understand that you may have some queries about the course’s content, the resulting qualification, or about how the training is delivered. We’ve gathered together some of the most Frequently Asked Questions and have answered them below.

Please get in touch if you have any questions we might have missed and one of our experts will be more than happy to help. You can contact our team here.

Are there any prerequisites to attending the course?

No. We welcome a wide variety of delegates on to the course, ranging from those who are experienced in mediation but who don’t have the formal qualification, all the way through to those undergoing a complete career change.

Our training takes you right from the very start – the psychology behind why we get into conflict – and our trainers are experts in getting groups on to the same page.

What are the timings and duration of the course?

Will I be a qualified mediator after completing the course?

What kinds of disputes will I be able to mediate?

This course will qualify you to be able to mediate all types of interpersonal disputes: workplace, neighbourhood, tenancy, family relationship, medical, and complaint cases.

The course does not cover couple separation or commercial disputes as these both require some degree of legal knowledge. And as we are not trained lawyers, we try to stay away from these areas!

What we do find, however, is that even in these types of disputes, there is always an aspect of interpersonal conflict. Therefore, the course may help you to resolve this as part of a wider skillset.

How can I compare the courses that training providers offer?

Investing in mediation training is something you probably only do once, and you want to get it right. Therefore, you need to make sure that the training provider is externally-accredited, has some form of quality assurance in place, and that they offer progression routes.

Our IMPC course is externally accredited by AIM Qualifications, is formally recognised by the International Mediation Institute (IMI), and has achieved the highest level of quality assurance on the market (the ISO-9001). We also offer a range of additional training options for those who are trained mediators.

Why can't the course be delivered online?

Do you offer support after I become a mediator?

We do. And, while we can’t go out and find cases for you, we do have a dedicated team who are on-hand and ready to provide advice and support as and when you need it.

Once you are qualified, we also provide access to the IMPC Learner Zone, an exclusive members-only area of our website. Here, you will be able to revisit training materials from your course, download all of the forms and templates that you will need for your practice, and log requests for support.

Is the course affiliated with a professional mediation body?

Will I be put on to a register/panel after I complete the course?

Thanks to our partnership with the International Mediation Institute (IMI), you will have the option to be put on to a register of ‘IMI Qualified Mediators’.

This will give you access to tools for your professional development, as well as giving you a way to verify the standard and quality of your completed training. Your listing will also give visitors to the IMI website a way to search for and contact you directly.

What our learners say…

Here are a few testimonials from recent courses:

"A superb course, which exceeded my expectations. The pace of learning was perfect and I feel like the learning outcomes are now embedded in my practice."

Reneé McCulloch, Consultant

"An excellent course with a fantastic trainer! The most useful aspect was the practical role play, which gave me confidence and a thorough understanding of mediation."

Sarah Cook, Practice Management Consultant

"The course was extremely useful. It has made me consider how I resolve workplace disputes, and I will use the new skills learned in future situations."

Chris Walker, Deputy Director

Pricing

The cost to attend the course is £1,795 + VAT per learner.

You can either pay the full amount now, or pay a 25% deposit to secure your place. We would then ask you to settle the balance six weeks before the course.