The Interpersonal Mediation Practitioner’s Certificate

Become an accredited mediator with our flagship mediation training course.

Train to be a mediator with the five-day Interpersonal Mediation Practitioner’s Certificate (IMPC), the market-leading 40-hour professional mediation qualification.

The IMPC qualifies you to be able to resolve any and all types of interpersonal conflict. This includes workplace disputes, family and neighbourhood fall-outs, complaints, and consumer and business conflicts.

Over 5,000 people have qualified with us in the last 20 years on the Level 4 course, with 100% of them either ‘Satisfied’ or ‘Very Satisfied’ with their mediation training experience!

One reason for its popularity is that all of our trainers are practising mediators, as well as certified adult educators. We use a variety of exercises, including case simulations, group work, individual exercises, and discussions, to build up your competence and confidence as a mediator.

On top of this, we have trained mediators from all over the world, and our training sits on Ofqual’s Register of Regulated Qualifications, alongside A Levels and Degrees.

We also run the IMPC qualification as a specially-adapted online course, spanning over six days and split into two modules of three days each. Find out more about the online IMPC here.

Resolve all types of interpersonal disputes

The UK’s only Level 4 mediation course

Online course dates also available

Why train with UK Mediation?

  • Trained by real mediators

    All of our trainers are practising mediators with many years of experience. They are also certified adult educators, meaning you’re in capable hands during your training!

  • Great venues

    We ensure that our courses are held in only the best venues. All of our locations have fantastic catering, great transport links, and plenty of hotel choices nearby. Explore our great venues here.

  • Ofqual's Register of Regulated Qualifications

    Our training course sits on Ofqual’s Register of Regulated Qualifications, the official regulator of examinations. In other words, you get a proper qualification that’s instantly recognisable and widely-regarded.

  • Internationally-recognised training

    Thanks to our accreditations and certifications, our qualification is recognised worldwide. Because of this, we have trained people all over the globe, with many excellent testimonials to show for it.

  • ISO-9001 quality standard

    ISO-9001 is the internationally-recognised standard for quality management. This means that, whatever service we’re providing, you can be sure it will be carried out in an efficient and quality-focused manner.

  • Post-course support

    We don’t wash our hands of you after your training. Not only do we have a dedicated support line, we also give you access to our exclusive IMPC Learner Zone, a hub of information and resources for qualified mediators.

Course Content


The course covers everything you need to know to become a mediator, including:

  • The principles of mediation

  • The step-by-step mediation process

  • Confidentiality and impartiality in mediation

  • How to manage the process

  • The skills and knowledge required

  • How to ensure that mediation is safe and effective


At the conclusion of the course, you should be able to:

  • Compare and contrast mediation with other forms of dispute resolution

  • Identify the skills and qualities of an effective mediator

  • Understand how to apply mediation

  • Set up and run mediation sessions

  • Achieve the six learning outcomes of the Interpersonal Mediation Practitioner's Certificate


We use a range of methods to deliver the course, including:

  • Video of a simulated dispute

  • Lecture and discussion

  • Group exercises

  • Small-group activities

  • Practice sessions with simulated case material

  • Real-life case studies

How you’re assessed

Our course is assessed through both practical and written assessments.

Towards the end of the course, learners are observed as they undertake the simulated case scenarios. You are also given a written assessment to complete after the course.


About the qualification

The course offers our learners the only Level 4 mediation qualification in the UK.

And, unlike many training providers, our qualification isn't only accredited by us! It's also externally accredited by our awarding body, AIM Qualifications.

Help & Support

Following the course, all learners receive unlimited post-course support.

This includes access to our exclusive IMPC Learner Zone, which provides plenty of useful information and resources for newly-qualified mediators.


Training Resources

All learners receive a training folder containing everything you need for the course... and beyond!

This contains your course manual, conflict scenarios booklet, quick-reference advice cards, and your post-course written assessment.

The IMPC Learner Zone

After completing the course, you'll have exclusive access to our comprehensive online portal.

From here you can re-watch training videos from the course, contact our support team for help and advice, and download all of the forms and other documents you'll need as you start mediating cases.


Quality first

We are the UK's only ISO-certified mediation training provider.

We pride ourselves on providing clients with the best possible services and, to do this, it is important to have an internationally-recognised quality management system in place.

Would you rather train online?

Our IMPC is also available as a blended online course!

To meet the requirements of international organisations and delegates, we’ve also adapted our world-renowned IMPC course for partial online delivery.

Spanning six days instead of the usual five, the course is split into two modules: Module One consists of three days of online learning, whilst Module Two takes the form of three days of face-to-face delivery at our London training venue.

And, much like the five-day IMPC, the course is facilitated by one of our expert trainers – also a practising mediator – and uses our high-quality training videos and learning materials. The training remains interactive, meaning you will get a hands-on learning experience that gives you the best possible start to using mediation skills.

Online Course Content


We use a range of methods to deliver the course, including:

  • Custom-made videos of a range of simulated disputes

  • Lecture and discussion

  • Group exercises

  • Small-group activities

  • Practice sessions with simulated case material

  • Real-life case studies

The online delivery of Module One is all online, where we are able to use video material, carry out lectures, discussions, small group exercises, and have some practice sessions.

The live delivery of Module Two allows for actual mediation practice sessions with peer and tutor feedback, large group activities, and assessing learners’ levels of skill and competence.

Module One Objectives

The first 3-day module is delivered online. The aim of module one is to get you to the point of being able to facilitate resolution conversations between people in dispute.

At the conclusion of this module, you should be able to:

  • Compare and contrast using mediation with other forms of resolution

  • Describe the skills and qualities of an effective mediator

  • Understand when and how to apply mediation skills to a facilitated conversation

  • Set up and run either face-to-face or online resolution meetings

  • Facilitate productive conversations between people who are in dispute


The course covers in two 3-day modules everything you need to become an accredited mediator, including:

  • The principles of interpersonal mediation

  • The step-by-step mediation process

  • Confidentiality and impartiality in mediation

  • How to manage the process and optimise outcomes

  • The skills and knowledge required of a mediator

  • How to ensure that mediation is safe and effective

Module Two Objectives

The second 3-day module is delivered live in the training room. The aims of module two are to build on module one, to develop your skills as a mediator, and to get you ready to achieve Accredited Mediator status.

At the conclusion of this module, you should be able to:

  • Set up and run live mediation sessions

  • Use and apply written confidentiality agreements

  • Apply the step-by-step mediation model to a range of disputes and situations

  • Address any disruptive behaviour and forms of resistance shown by mediation participants

  • Understand and use side meetings as a means of moving mediation forwards

  • Appreciate when and why to end an unsuccessful mediation case

  • Construct mediation agreements

Have some questions about our IMPC course?

  • Will I be a qualified mediator after completing the course?

    Absolutely! Our qualifications set the standard in mediation training. You will be an Accredited Mediator, holding a highly-regarded Level Four qualification, which is externally accredited by AIM Qualifications and quality assured by the British Assessment Bureau. You will be ready to go straight out and start getting your first mediation cases!

  • How can I compare the courses that training providers offer?

    Investing in mediation training is something you probably only do once, and you want to get it right. Therefore, you need to make sure that the training provider is externally-accredited, has some form of quality assurance in place, and that they offer progression routes. Our IMPC course is externally accredited by AIM Qualifications, we have achieved the highest level of quality assurance on the market (the ISO-9001), and we have a range of additional training options for those who are trained mediators.

  • Do you offer support after I become a mediator?

    We do. And, while we can’t go out and find cases for you, we do have a dedicated team who are on-hand and ready to provide advice and support as and when you need it. Once you are qualified, we also provide access to the IMPC Learner Zone, an exclusive members-only area of our website. Here, you will be able to revisit training materials from your course, download all of the forms and templates that you will need for your practice, and log requests for support.

  • Why can't the whole course be delivered online?

    First, you need the live observation and feedback from the tutor – a practising mediator – in order to develop your skills to the required level. Secondly, the accreditation requires that you demonstrate your skills and competence to the tutor, and third, we believe that interactional skills need to be taught and developed face-to-face.

  • Will I be able to mediate after the online Module One?

    After Module One, you will be able to run resolution meetings and facilitate conversations between people who are in dispute. This work will involve the use of mediation skills, and you will have a highly effective set of tools for resolving a range of conflict. Only after successful completion of Module Two and the assessment will you be able to call yourself a Mediator.

  • So when will I be a mediator if I do the blended version?

    At the conclusion of Module Two, there is a classroom-based skills assessment. Following the module, there is an assessed written submission of your knowledge to be completed. If you meet the criterion level on both the skills and the knowledge assessments, you will achieve the standard to become an accredited mediator.

What our learners say…

Here are a few testimonials from recent courses:


"A superb course, which exceeded my expectations. The pace of learning was perfect and I feel like the learning outcomes are now embedded in my practice."

Reneé McCulloch, Consultant


"An excellent course with a fantastic trainer! The most useful aspect was the practical role play, which gave me confidence and a thorough understanding of mediation."

Sarah Cook, Practice Management Consultant


"The course was extremely useful. It has made me consider how I resolve workplace disputes, and I will use the new skills learned in future situations."

Chris Walker, Deputy Director

Read More Testimonials


The standard price for both our face-to-face and online courses is £1,795 + VAT.

You can either pay the full amount now, or pay a 25% deposit to secure your place. We would then ask you to settle the balance six weeks before the course.


We are pleased to offer a 10% discount for any one of the following reasons:

What’s included

Your course fee includes all of the following:

  • 5 days of face-to-face training, Monday-Friday, 9-5
  • OR 3 days of online learning, followed by 3 days of direct learning
  • Unlimited post-course support
  • Professional training pack
  • Registration and accreditation
  • Course assessment
  • Lunch & refreshments

Scheduled courses

Venue details

Module One delivered over Zoom

    Module 1 (Online): 8th - 10th June 2020 / Module 2 (London): 14th - 16th September 2020
Venue details

etc.venues Maple House

    7th - 11th September 2020.10% Early bird discount available
Venue details

etc.venues Fenchurch Street

    5th - 9th October 2020.10% Early bird discount available
    7th - 11th December 2020.10% Early bird discount available
Venue details

etc.venues Portland Street

    16th - 20th November 2020.10% Early bird discount available

Just some of the organisations who have trained with us…

Bespoke in-house training

Our training can also be tailored to your organisation’s needs and delivered at a time and place of your choice. This is ideal for a number of individuals from the same company.

Find out more
Online mediation training

Looking for an online course? We also offer a selection of open-access online programmes, including our IMPC qualification and a handful of our popular short courses.

Find out more
Need a little help?

Still not sure of the best option for you?
Speak to one of our mediation training experts
on 0800 772 0778, or you can send us a
message below…

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