The Interpersonal Mediation Practitioner’s Certificate

Become an accredited mediator with our flagship mediation training course.

Train to be a mediator with the Interpersonal Mediation Practitioner’s Certificate (IMPC), the market-leading 40-hour professional mediation qualification.

The IMPC qualifies you to be able to resolve any and all types of interpersonal conflict. This includes workplace disputes, family and neighbourhood fall-outs, complaints, and consumer and business conflicts.

Over 5,000 people have qualified with us in the last 20 years on the Level 4 course, with 100% of them either ‘Satisfied’ or ‘Very Satisfied’ with their mediation training experience!

One reason for its popularity is that all of our trainers are practising mediators, as well as certified adult educators. We use a variety of exercises, including case simulations, group work, individual exercises, and discussions, to build up your competence and confidence as a mediator.

On top of this, we have trained mediators from all over the world, and our training sits on Ofqual’s Register of Regulated Qualifications, alongside A Levels and Degrees.

Simply put, become a mediator with us and you get a proper externally-accredited qualification, respected and recognised throughout the UK and beyond!

Resolve all types of interpersonal disputes

The UK’s only Level 4 mediation course

Unlimited post-course support from our experts

Why train with UK Mediation?

Trained by real mediators
All of our trainers are practising mediators with many years of experience. They are also certified adult educators, meaning you’re in capable hands during your training!
Great venues
We ensure that our courses are held in only the best venues. All of our locations have fantastic catering, great transport links, and plenty of hotel choices nearby. Explore our great venues here.
Ofqual's Register of Regulated Qualifications
Our training course sits on Ofqual’s Register of Regulated Qualifications, the official regulator of examinations. In other words, you get a proper qualification that’s instantly recognisable and widely-regarded.

Internationally-recognised training
Thanks to our accreditations and certifications, our qualification is recognised worldwide. Because of this, we have trained people all over the globe, with many excellent testimonials to show for it.
ISO-9001 quality standard
ISO-9001 is the internationally-recognised standard for quality management. This means that, whatever service we’re providing, you can be sure it will be carried out in an efficient and quality-focused manner.
Post-course support
We don’t wash our hands of you after your training. Not only do we have a dedicated support line, we also give you access to our exclusive IMPC Learner Zone, a hub of information and resources for qualified mediators.

Course Content

Content

The course covers everything you need to know to become a mediator, including:

The principles of mediation

The step-by-step mediation process

Confidentiality and impartiality in mediation

How to manage the process

The skills and knowledge required

How to ensure that mediation is safe and effective

Objectives

At the conclusion of the course, you should be able to:

Compare and contrast mediation with other forms of dispute resolution

Identify the skills and qualities of an effective mediator

Understand how to apply mediation

Set up and run mediation sessions

Achieve the six learning outcomes of the Interpersonal Mediation Practitioner's Certificate

Delivery

We use a range of methods to deliver the course, including:

Video of a simulated dispute

Lecture and discussion

Group exercises

Small-group activities

Practice sessions with simulated case material

Real-life case studies

How you’re assessed

Our course is assessed through both practical and written assessments.

Towards the end of the course, learners are observed as they undertake the simulated case scenarios. You are also given a written assessment to complete after the course.

About the qualification

The course offers our learners the only Level 4 mediation qualification in the UK.

And, unlike many training providers, our qualification isn't only accredited by us! It's also externally accredited by our awarding body, AIM Qualifications.

Help & Support

Following the course, all learners receive unlimited post-course support.

This includes access to our exclusive IMPC Learner Zone, which provides plenty of useful information and resources for newly-qualified mediators.

Training Resources

All learners receive a training folder containing everything you need for the course... and beyond!

This contains your course manual, conflict scenarios booklet, quick-reference advice cards, and your post-course written assessment.

The IMPC Learner Zone

After completing the course, you'll have exclusive access to our comprehensive online portal.

From here you can re-watch training videos from the course, contact our support team for help and advice, and download all of the forms and other documents you'll need as you start mediating cases.

Quality first

We are the UK's only ISO-certified mediation training provider.

We pride ourselves on providing clients with the best possible services and, to do this, it is important to have an internationally-recognised quality management system in place.

What our learners say…

Here are a few testimonials from recent courses:

"A superb course, which exceeded my expectations. The pace of learning was perfect and I feel like the learning outcomes are now embedded in my practice."

Reneé McCulloch, Consultant

"An excellent course with a fantastic trainer! The most useful aspect was the practical role play, which gave me confidence and a thorough understanding of mediation."

Sarah Cook, Practice Management Consultant

"The course was extremely useful. It has made me consider how I resolve workplace disputes, and I will use the new skills learned in future situations."

Chris Walker, Deputy Director

Pricing

The standard price for the course is £1,795 + VAT.

You can either pay the full amount now, or pay a 25% deposit to secure your place. We would then ask you to settle the balance six weeks before the course.