The Interpersonal Mediation Practitioner’s Certificate

Become an accredited mediator with our flagship mediation training course.

Train to be a mediator with the five-day Interpersonal Mediation Practitioner’s Certificate (IMPC), the market-leading 40-hour professional mediation qualification.

The IMPC qualifies you to be able to resolve any and all types of interpersonal conflict. This includes workplace disputes, family and neighbourhood fall-outs, medical disputes, and consumer and business conflicts.

Over 5,000 people have qualified with us in the last 20 years on the Level 4 course, with 100% of them either ‘Satisfied’ or ‘Very Satisfied’ with their mediation training experience!

One reason for its popularity is that all of our trainers are practising mediators, as well as certified adult educators. We use a variety of exercises, including case simulations, group work, individual exercises, and discussions, to build up your competence and confidence as a mediator.

On top of this, we have trained mediators from all over the world, and our training sits on Ofqual’s ‘Register of Regulated Qualifications’, alongside A Levels and Degrees. The course is also formally recognised as a ‘Certified Mediator Training Program’ by the International Mediation Institute (IMI), meaning that your qualifiation is recognised worldwide.

We also run the IMPC qualification as a specially-adapted blended course, spanning over six days and split into three days of live online learning and three days of in-person training. Find out more about the blended IMPC here.

Why train with UK Mediation? What do these logos mean?

Resolve all types of interpersonal disputes

The UK’s only Level 4 mediation course

Become an IMI Qualified Mediator

Why train with UK Mediation?

Trained by real mediators
All of our trainers are practising mediators with many years of experience. They are also certified adult educators, meaning you’re in capable hands during your training!
Great venues
We ensure that our courses are held in only the best venues. All of our locations have fantastic catering, great transport links, and plenty of hotel choices nearby. Explore our great venues here.
Ofqual's Register of Regulated Qualifications
Our training course sits on Ofqual’s ‘Register of Regulated Qualifications’, the official regulator of examinations. In other words, you get a proper qualfication that’s instantly recognisable and widely-regarded.

Internationally-recognised training
The IMPC is formally recognised as a ‘Certified Mediator Training Program’ by the International Mediation Institute. This means that your qualification will be recognised globally, not just in the UK.
ISO-9001 quality standard
ISO-9001 is the internationally-recognised standard for quality management. This means that, whatever service we’re providing, you can be sure it will be carried out in an efficient and quality-focused manner.
Post-course support
We don’t wash our hands of you after your training. Not only do we have a dedicated support line, we also give you access to our exclusive IMPC Learner Zone, a hub of information and resources for qualified mediators.

Course Content

Content

The course covers everything you need to know to become a mediator, including:

- The principles of mediation

- The step-by-step mediation process

- Confidentiality and impartiality in mediation

- How to manage the process

- The skills and knowledge required

How to ensure that mediation is safe and effective

Objectives

At the conclusion of the course, you will be able to:

- Compare and contrast mediation with other forms of dispute resolution

- Identify the skills and qualities of an effective mediator

- Understand how to apply mediation

- Set up and run mediation sessions

Achieve the six learning outcomes of the Interpersonal Mediation Practitioner's Certificate

Delivery

We use a range of methods to deliver the course, including:

- Video of a simulated dispute

- Lecture and discussion

- Group exercises

- Small-group activities

- Practice sessions with simulated case material

Real-life case studies

How you’re assessed

Our course features both practical and written assessments.

Towards the end of the course, your practical skills will be observed as you undertake the simulated case scenarios. You are also given a written assessment to complete after the course.

About the qualification

The course offers the only Level 4 mediation qualification in the UK.

The qualification is externally accredited by AIM Qualifications, and is formally recognised by the International Mediation Institute.

Help & Support

At all stages of your training, we are here to help

If you're not sure whether this course is right for you, our dedicated staff are able to advise. This support continues after your training, where you can get in touch for advice and guidance via our exclusive helpline.

Training Resources

All learners receive a professional training pack for the course.

This contains your course manual, conflict scenarios booklet, quick-reference advice cards, your written assessment, and our contact information for your post-course support.

The IMPC Learner Zone

Learners gain exclusive access to our comprehensive online portal.

From here, you can re-watch training videos from the course, contact our support team for help and advice, and download all of the forms and other documents you'll need as you start mediating cases.

Quality first

We are the UK's only ISO-certified mediation training provider.

We want to provide you with the best possible services and, to do this, it is important to have an internationally-recognised quality standard.

Would you rather train online?

Our IMPC is also available as a blended online course!

To meet the requirements of international organisations and delegates, we’ve also adapted our world-renowned IMPC course for partial online delivery.

Spanning six days instead of the usual five, the course is split into two modules: Module One consists of three days of live online learning, whilst Module Two takes the form of three days of face-to-face delivery at one of our training venues.

And, much like the five-day IMPC, the course is facilitated by one of our expert trainers – also a practising mediator – and uses our high-quality training videos and learning materials. The training remains interactive, meaning that you will receive a hands-on learning experience with live tutor feedback, active discussions, and group participation.

Why train online with UK Mediation? How does the online course work? Is online mediation training effective? How much does it cost and what's included?

Have some questions about our IMPC course?

Will I be a qualified mediator after completing the course?
Absolutely! Our qualifications set the standard in mediation training. You will be an Accredited Mediator, holding a highly-regarded Level Four qualification, which is externally accredited by AIM Qualifications and quality assured by the British Assessment Bureau. You will be ready to go straight out and start getting your first mediation cases!
How can I compare the courses that training providers offer?
Investing in mediation training is something you probably only do once, and you want to get it right. Therefore, you need to make sure that the training provider is externally-accredited, has some form of quality assurance in place, and that they offer progression routes. Our IMPC course is externally accredited by AIM Qualifications, we have achieved the highest level of quality assurance on the market (the ISO-9001), and we have a range of additional training options for those who are trained mediators.

Why can't the whole course be delivered online?
First, you need the live observation and feedback from the tutor – a practising mediator – in order to develop your skills to the required level. Secondly, the accreditation requires that you demonstrate your skills and competence to the tutor, and third, we believe that interactional skills need to be taught and developed face-to-face.
Will I be able to mediate after the online Module One?
After Module One, you will be able to run resolution meetings and facilitate conversations between people who are in dispute. This work will involve the use of mediation skills, and you will have a highly effective set of tools for resolving a range of conflict. Only after successful completion of Module Two and the assessment will you be able to call yourself a Mediator.

Do you offer support after I become a mediator?
We do. And, while we can’t go out and find cases for you, we do have a dedicated team who are on-hand and ready to provide advice and support as and when you need it. Once you are qualified, we also provide access to the IMPC Learner Zone, an exclusive members-only area of our website. Here, you will be able to revisit training materials from your course, download all of the forms and templates that you will need for your practice, and log requests for support.

What determined the choice of affiliated professional body?
We have chosen to partner with the International Mediation Institute as we feel that they align more closely with our values and ethos. This also means that our learners become ‘IMI Qualified Mediators’ and that their qualification is recognised globally, not just in the UK.

Will I be put on to a panel or register after the course?
Thanks to our partnership with the International Mediation Institute (IMI), you will have the option to be put on to a register of ‘IMI Qualified Mediators’. This will give you access to tools for your professional development, as well as giving you a way to verify the standard and quality of your completed training. Your listing will also give visitors to the IMI website a way to search for and contact you directly.

What our learners say…

Here are a few testimonials from recent courses:

"A superb course, which exceeded my expectations. The pace of learning was perfect and I feel like the learning outcomes are now embedded in my practice."

Reneé McCulloch, Consultant

"An excellent course with a fantastic trainer! The most useful aspect was the practical role play, which gave me confidence and a thorough understanding of mediation."

Sarah Cook, Practice Management Consultant

"The course was extremely useful. It has made me consider how I resolve workplace disputes, and I will use the new skills learned in future situations."

Chris Walker, Deputy Director

Pricing

The cost to attend the course is £1,795 + VAT per learner.

You can either pay the full amount now, or pay a 25% deposit to secure your place. We would then ask you to settle the balance six weeks before the course.