The Interpersonal Mediation Practitioner’s Certificate

Become an accredited mediator with our flagship mediation training course.

Train to be a mediator with the five-day, face-to-face Interpersonal Mediation Practitioner’s Certificate (IMPC), the market-leading professional mediator qualification.

The IMPC qualifies you to be able to resolve any and all types of interpersonal conflict. This includes workplace disputes, family and neighbourhood fall-outs, medical disputes, and complaints.

One reason for its popularity is that all of our trainers are practising mediators, as well as certified adult educators. We use a variety of exercises, including case simulations, group work, individual exercises, and discussions, to build up your competence and confidence as a mediator.

On top of this, we have trained mediators from all over the world, and our training sits on Ofqual’s ‘Register of Regulated Qualifications’, alongside A Levels and Degrees. The course is also formally recognised as a ‘Certified Mediator Training Program’ by the International Mediation Institute (IMI), meaning that your qualification is recognised worldwide and not just in the UK.

This course can also be delivered in-house for a group of 6 or more delegates from the same organisation.
Find out more here.

Resolve all types of interpersonal disputes

The UK’s only Level 4 mediation course

Become an IMI Qualified Mediator

Why train with UK Mediation?

  • Trained by real mediators

    All of our trainers are practising mediators with many years of experience. They are also certified adult educators, meaning you’re in capable hands during your training!

  • Great venues

    We ensure that our courses are held in only the best venues. All of our locations have fantastic catering, great transport links, and plenty of hotel choices nearby.

  • Ofqual's Register of Regulated Qualifications

    Our training course sits on Ofqual’s Register of Regulated Qualifications, the official regulator of examinations. In other words, you get a proper qualfication that’s instantly recognisable and widely-regarded.

  • Internationally-recognised training

    The IMPC is formally recognised as a Certified Mediator Training Program by the International Mediation Institute. This means that your qualification will be recognised globally, not just in the UK.

  • ISO-9001 quality standard

    ISO-9001 is the internationally-recognised standard for quality management. This means that, whatever service we’re providing, you can be sure it will be carried out in an efficient and quality-focused manner.

  • Post-course support

    We don’t wash our hands of you after your training. Not only do we have a dedicated support line, we also give you access to our exclusive IMPC Learner Zone, a hub of information and resources for qualified mediators.

Course Content


The course covers everything you need to know to become a mediator, including:

  • The psychology of conflict: what makes people the way they do and how this will influence what we do as mediators

  • The principles of mediation: how mediation compares with other ways of resolving disputes, and how to choose what sorts of situations should be mediated

  • Dealing with resistance: Getting people's buy-in and dealing with resistance and disruption during the sessions

  • The structure of the mediation process: the steps and stages of our seven-stage mediation model, and the purpose of each stage

  • The responsibilities of the mediator: what the mediator adds that the parties can't do for themselves, and the importance of confidentiality and impartiality

  • Taking your practice forward: how you will apply your new skills, conforming to best practice, and adhering to a Code of Conduct


    At the conclusion of the course, you will be able to:

    • Compare and contrast mediation with other forms of dispute resolution

    • Identify the skills and qualities of an effective mediator

    • Understand how to apply mediation

    • Set up and run mediation sessions

    • Achieve the six learning outcomes of the Interpersonal Mediation Practitioner's Certificate


    We use a range of methods to deliver the course, including:

    • Video of a simulated dispute

    • Lecture and discussion

    • Group exercises

    • Small-group activities

    • Practice sessions with simulated case material

    • Real-life case studies

              About the qualification

              The course offers the only Level 4 mediation qualification in the UK.

              The qualification is externally accredited by AIM Qualifications, and is formally recognised by the International Mediation Institute.

              Help & Support

              At all stages of your training, we are here to help

              If you're not sure whether this course is right for you, our dedicated staff are able to advise. This support continues after your training, where you can get in touch for advice and guidance via our exclusive helpline.


              Training Resources

              All learners receive a professional training pack for the course.

              This contains your course manual, conflict scenarios booklet, quick-reference advice cards, your written assessment, and our contact information for your post-course support.

              The IMPC Learner Zone

              Learners gain exclusive access to our comprehensive online portal.

              From here, you can re-watch training videos from the course, contact our support team for help and advice, and download all of the forms and other documents you'll need as you start mediating cases.


              Quality first

              We are the UK's only ISO-certified mediation training provider.

              We want to provide you with the best possible services and, to do this, it is important to have an internationally-recognised quality standard.

              Have questions about the IMPC course?

              We understand that you may have some queries about the course’s content, the resulting qualification, or about how the training is delivered. We’ve gathered together some of the most Frequently Asked Questions and have answered them below.

              Please get in touch if you have any questions we might have missed and one of our experts will be more than happy to help. You can contact our team here.

                        What our learners say…

                        Here are a few testimonials from recent courses:


                        "A superb course, which exceeded my expectations. The pace of learning was perfect and I feel like the learning outcomes are now embedded in my practice."

                        Reneé McCulloch, Consultant


                        "An excellent course with a fantastic trainer! The most useful aspect was the practical role play, which gave me confidence and a thorough understanding of mediation."

                        Sarah Cook, Practice Management Consultant


                        "The course was extremely useful. It has made me consider how I resolve workplace disputes, and I will use the new skills learned in future situations."

                        Chris Walker, Deputy Director

                        Read More Testimonials


                        The cost to attend the course is £1,795 + VAT per learner.

                        You can either pay the full amount now, or pay a 25% deposit to secure your place. We would then ask you to settle the balance six weeks before the course.


                        We offer a 10% discount for any one of the following reasons:

                        What’s included

                        Your course fee includes all of the following:

                        • 5 days of face-to-face training, Monday-Friday, 9-5
                        • Professional training pack
                        • Course assessment
                        • Unlimited post-course support
                        • Accreditation with AIM and IMI
                        • The option to go on the register of IMI Qualified Mediators

                        Scheduled courses

                        Venue details

                        Park Plaza

                          26th - 30th September 2022
                          20th - 24th February 2023.10% Early bird discount available
                        Venue details

                        Crowne Plaza

                          17th - 21st October 2022
                          17th - 21st April 2023.10% Early bird discount available
                        Venue details

                        etc.venues Portland Street

                          21st - 25th November 2022.10% Early bird discount available
                          15th - 19th May 2023.10% Early bird discount available
                        Venue details

                        etc.venues Fenchurch Street

                          12th - 16th December 2022.10% Early bird discount available
                          13th - 17th March 2023.10% Early bird discount available
                          12th - 16th June 2023.10% Early bird discount available
                        Venue details

                        Park Inn by Radisson

                          23rd - 27th January 2023.10% Early bird discount available

                        Just some of the organisations who have trained with us…

                        Bespoke in-house training

                        Our training can also be tailored to your organisation’s needs and delivered at a time and place of your choice. This is ideal for a number of individuals from the same company.

                        Find out more
                        Online mediation training

                        Looking for an online course? We also offer a selection of live, open-access online programmes, including our popular shorter courses and Next Steps programmes.

                        Find out more
                        Need a little help?

                        Still not sure of the best option for you? Speak to one of our helpful mediation training experts on 0800 772 0778, or you can send us an online message below…

                        Send us a message