Tenancy Mediation
UK Mediation will continue to provide online mediation services and training courses
during the COVID-19 restrictions.
Read our Coronavirus statement here.
Facilitating agreements that benefit both tenants and landlords.
Are you in a dispute with your landlord or with one of your tenants? Are you considering taking legal action or going through the courts to resolve it? Maybe there is a problem with payment or with a security deposit. Or maybe the property isn’t up to the standard you think it should be, or there could be an issue relating to service charges, payment of bills, or maintenance of the property.
Tenancy mediation is a straightforward way of resolving disputes between landlords and tenants. It provides the perfect setting for a constructive and facilitated discussion, providing an opportunity for all parties involved to communicate more positively. This can help them to understand one another’s concerns and to jointly come up with ideas for how to end their ongoing dispute.
UK Mediation offers an unrivalled tenancy mediation process, expertly co-ordinated by our dedicated case managers, and delivered by our experienced mediators. They are qualified to the highest standard and are experienced in working with those in dispute. They know how to get landlords and tenants talking again, and they know how to facilitate agreements that everyone is likely to stick to.
We would be pleased to show you just how quick, easy, and inexpensive mediation can be in resolving any dispute involving tenants, landlords, and housing management agencies. Get in touch with UK Mediation and resolve your tenancy dispute today.
Call 0800 772 0778
to speak to one of our experts and find out more about the best mediation for you.
Send us a message
For all the different ways to contact UK Mediation or to arrange a free consultation click here.
Request a call back
If you’d like us to give you a call to discuss things in more detail click here to request a call back.
How does tenancy mediation work?
We offer a range of services for the resolution of tenancy disputes.
We can provide you with our standard one-day mediation service, delivered 9:30-4:30, either online or face-to-face.
Or, alternatively, we can facilitate your case over the phone in a two-hour telephone mediation session.
Face-to-face or online mediation
Referring a case
A completed referral form, providing us with details of the dispute and of the parties, and a signed booking form all are that is needed to book in the case.
Prior to the mediation
The case manager will liaise with the referrer to organise the logistics, including timings, contact information, and online links (if required).
Individual meetings
The mediator will meet with each party individually to discuss the dispute to date. These private sessions will last for approximately 1½ hours each.
The joint meeting
Getting parties together in the same meeting allows for a comprehensive airing of views. The joint session usually lasts for half a day.
The mediation agreement
The agreement is a joint plan of action decided upon by the participants. The mediator can write it up as a good faith agreement to give to both parties.
Feeding back
If there is a third-party referrer, UK Mediation will provide them with a Mediation Summary on the next working day (subject to parties’ consent).
Follow-up and review
The case manager will follow up the situation after an agreed period by contacting the parties confidentially to see if the agreement is working.
Telephone mediation
Referring a case
We ask the parties to complete a Consent Form so that we can communicate between them to arrange the session.
Telephone mediation session
The mediator will spend the arranged two-hour session shuttling between phone calls, passing across offers, options, messages, and requests.
The mediation agreement
If the parties reach some points of agreement, the mediator can offer to write this up on the day and send it to them.
Follow-up and review
The case manager will follow up the situation after an agreed period by contacting the parties confidentially to see if the agreement is working.
“Excellent, thank you!”Holly Venn, Contracts Managerread more testimonials
Nottingham Community Housing Association
