Commercial Mediation

Avoiding the expense, delay, and distraction of litigation.

Of course, not all disputes are of an interpersonal nature. Commercial disputes are usually about money, property, goods, and services: financial and contractual matters that could otherwise end up in court and that usually require some sort of legal decision.

Maybe you have delivered a service or sold or provided something and not been paid, or perhaps you have paid for something that didn’t turn out to be what you expected. It could be that there is an issue over a boundary or a right of way, or something to do with an employment claim, business partnership, or intellectual property. Whatever the situation, commercial mediation is likely to be a better option than litigation.

Commercial mediation is a quick, cost-effective, and private method of resolving your dispute: saving you from the
stresses and costs of court, focussing on what everyone actually wants, and resolving your dispute amicably and consensually. More and more people are now trying commercial mediation before entering into a lengthy and expensive legal battle. What’s more, it is increasingly being encouraged by the courts and by the employment tribunal, and has a high rate of success.

If you are involved in a commercial dispute and need to discuss whether your situation might be suitable for mediation, just get in touch and we will happy to talk it through with you: in confidence and completely without obligation. Our team of experts can help you to decide whether mediation would be beneficial, as well as how to go about starting the process.

Download PDF Guide

How does commercial mediation work?

We offer a range of services for the resolution of commercial disputes.

We can provide you with our standard one-day mediation service, delivered 9:30-4:30, either online or face-to-face.

Or, alternatively, we can facilitate your case over the phone in a two-hour telephone mediation session.

Face-to-face or online mediation


  • Referring a case

    A completed referral form, providing us with details of the dispute and of the parties, and a signed booking form all are that is needed to book in the case.

  • Prior to the mediation

    The case manager will liaise with the referrer to organise the logistics, including timings, contact information, and online links (if required).

  • The joint meeting

    Parties are invited to present their case in a short joint session, while also having the opportunity to ask any questions that they may have.

  • Shuttle mediation

    The mediator will then spend the rest of the day shuttling between the parties, passing across offers, options, messages, and requests.

  • The mediation agreement

    The agreement is a joint plan of action decided upon by the participants. The mediator can write it up as a good faith agreement to give to both parties.

  • Feeding back

    If there is a third-party referrer, UK Mediation will provide them with a Mediation Summary on the next working day (subject to parties’ consent).

  • Follow-up and review

    The case manager will follow up the situation after an agreed period by contacting the parties confidentially to see if the agreement is working.

Telephone mediation


  • Referring a case

    We ask the parties to complete a Consent Form so that we can communicate between them to arrange the session.

  • Telephone mediation session

    The mediator will spend the arranged two-hour session shuttling between phone calls, passing across offers, options, messages, and requests.

  • The mediation agreement

    If the parties reach some points of agreement, the mediator can offer to write this up on the day and send it to them.

  • Follow-up and review

    The case manager will follow up the situation after an agreed period by contacting the parties confidentially to see if the agreement is working.

“Important, valuable and very positive.”Ken Navas, Principal
Kenneth Navas Barrister & Solicitors
read more testimonials

You may also be interested in…

About us

Discover more about UK Mediation, including our approach, accreditations, history, and what we have to offer.

Find out more
What our clients say

Don’t just take our word for it! Read some of our testimonials from our many clients from a wide range of business sectors.

Read our testimonials
We like to talk

If you’re looking for something that you can’t find or if you’d just like to discuss your requirements, we’re here to help.

Get in touch