Webinar: Resolving Complaints in Housing, Healthcare & Higher Education

16th October 2020

12:00 UK time

More and more housing associations, universities, and healthcare providers are now turning to mediation to prevent costly and damaging complaints from spiralling out of control.

Whether it’s bringing in external mediators, or setting up their own in-house service for on-call resolution, UK Mediation has worked with dozens of organisations to implement mediation into their customer service practices.

In this webinar, we’ll be looking at the types of complaints that these sectors often face, how these issues can be resolved through mediation, and the subsequent benefits that this can have for the organisation.

The presentation is hosted by UK Mediation CEO, Dr Mike Talbot, who will also answer any questions in one of our popular Q+A sessions at the end of the webinar.

Register your free place by filling in the sort form below.

At a glance

  • Free 45-minute webinar
  • Presentation followed by Q&A
  • Booking required (see below)
  • Who should attend?
    • Housing officers
    • Service managers
    • Customer liaison workers
    • Registry staff
    • Lecturers
    • Patient Advice & Liaison Service (PALS)

Watch a previous webinar

To give you an idea of what to expect on the webinar, here's a recording from a previous one on the subject of 'How Mediation Works'.

Register for this webinar

To book your place on this free 'Resolving Complaints in Housing, Healthcare & Higher Education' webinar, just complete the form below. We'll send you a confirmation email, then, on the morning of the webinar, we'll send you the link to the webinar, so you'll have time to check everything's working ahead of the webinar starting at 12pm.

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Who are UK Mediation?

Founded in 1999 by Dr Mike Talbot, UK Mediation have come to be recognised as the pioneering thought leader in mediation and mediation training.

Based in the United Kingdom and operating all over the world, UK Mediation uses only the most experienced mediators and adult educators: resolving disputes for people or training them how to do it for themselves.

We are mediation specialists. We understand how and why mediation works, we are experts in training and qualifying mediators, and we are passionate about what we do.

We know that a lot of mediators are throwing accreditations round like they are going out of fashion, so we will make it simple. We have all of the accreditations you would expect, as well as Ofqual and the Chartered Institute of Arbitrators. Not to mention we are the only mediation company to carry the Investors in People and ISO9001 awards.

Meet Dr Mike

Find out more about our founder, his background in psychotherapy, mediation experience, interests and activities as CEO of UK Mediation.

Find out more
"I can't believe how much valuable insight and information I picked up from this webinar! Clear, concise and informative."

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