Mediating Online

Learn how to carry out your mediation cases online, see online mediation in action, and get to participate in this highly interactive half-day conversion course.

This practical conversion course for trained mediators gives the perfect introduction to how to take your interpersonal cases online. The course centres on a heated dispute between two work colleagues and shows you how to apply your mediation skills when the case is conducted online using video conferencing.

The course includes:

  • Online Interpersonal Mediation: what it is and what it isn’t
  • How the step-by-step model works online
  • The role of the online mediator: what’s different?
  • Managing the session, the participants, and the outcome
  • Managing confidentiality and impartiality in online mediation

The aim of this ½-day online course is to show you how online mediation works in practice, and how it can be successfully applied to an interpersonal dispute. We use a workplace dispute as an example, but the same skills and model apply equally to neighbourhood disputes, family conflict, and complaints scenarios.

At the conclusion of the ½ day, you should be able to:

  • Compare and contrast using online mediation with other forms of dispute resolution
  • Understand how to use your essential mediator skills and qualities to work effectively online
  • Know the steps and stages of the online mediation process
  • Know when and how online mediation would be the best remedy for a dispute
  • Appreciate how it feels to be in the online mediator role
This ½-day online conversion course shows you everything you need to know to take your existing practice online, including:

  • Choosing whether to use online mediation and deciding when to do it
  • What sorts of situations should and shouldn’t be mediated online
  • How online mediation differs from other approaches to resolving conflict
  • How the 7-step face-to-face process translates into online mediation, illustrated with a video of a case
  • Making the most of your existing mediation skills when working online
All of our online courses are live, interactive events, run by a practising mediator who is an expert in the field.

Mediating Online includes a combination of:

  • A video of the whole of an online mediation case
  • Lecture and live input by the trainer and discussion among delegates
  • Group exercises
  • Small-group activities
The learning group is created as a Zoom meeting, in which we can use custom-made video material, carry out discussions, and run small group exercises. Our trainers have a wealth of practical experience in mediating and training and are able to adapt the course content to the make-up of the particular learning group. ‘Mediating online’ is ideal for workplace, neighbourhood, family relationship, and complaints mediators.

Trained mediators from private sector companies, local authorities, NHS settings, charities, higher education, and the emergency services; housing & homelessness workers, counsellors, coaches, health workers, complaints managers and anyone who wants to find out how to use make the most of their existing face-to-face mediation skills when working online.

We are pleased to be able to offer you a 10% discount if...

  • Early bird discount - The course you are booking on is more than 90 days away
  • Charity discount - You are representing a registered charity
  • Three learner discount - You are booking three or more learners

Only one discount is allowed per booking.


Monday 13th July 2020

At a glance

  • 0.5 -day course
  • Hosted at Over Zoom, Online
  • £225 + VAT
Book now

0800 772 0778

"This was the first time I have done any training online, but it was really well managed and very beneficial. The manual and resources were helpful too." Paul James, Northampton Partnership Homes
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About the venue

Module One delivered over Zoom


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How to get there

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Scheduled dates for this course

Venue details

Module One delivered over Zoom

    Monday 13th July 2020