Interpersonal Mediation Essentials

Learn the principles of face-to-face mediation for interpersonal disputes, see mediation in action, and get to participate in this highly interactive one-day online course.

This practical course gives the perfect introduction to the principles and practice of using face-to-face mediation to resolve disputes between people. The course centres on a heated dispute between two work colleagues* and takes you through the skills and techniques of mediation: showing you how a real mediator would apply a stage-by-stage mediation process to resolving people’s disagreements.

The course includes:

  • Interpersonal Mediation: what it is and what it isn’t
  • Some underlying principles of mediation
  • The role of the mediator
  • How conflict develops and when and how a mediator might get involved
  • Confidentiality and impartiality and other key building blocks: how they work in mediation

The aim of this one-day online course is to show you how mediation works in practice, and how it can be successfully applied to an interpersonal dispute.

At the conclusion of the day, you should be able to:

  • Compare and contrast using mediation with other forms of dispute resolution
  • Understand the essential skills and qualities of an effective mediator
  • Know the steps and stages of the mediation model
  • Know when and how mediation would be the best remedy for a dispute
  • Appreciate how it feels to be in the mediator role
This one-day online course gives you a lively introduction to the world of mediation for interpersonal disputes, including:

  • How conflict develops and at what stage you should consider using mediation
  • What sorts of situations should be mediated*
  • How mediation differs from other approaches to resolving conflict
  • What happens at each stage of the mediation process, illustrated with video
  • Key mediator skills at each stage and how a typical case proceeds in practice
  • What it is like to be in the mediator’s shoes: mediating part of a case example
All of our online courses are live, interactive events, run by a practising mediator who is an expert in the field.
Interpersonal Mediation Essentials includes a combination of:

  • Custom-made video clips from a range of simulated interpersonal disputes*
  • Lecture and live input by the trainer and discussion among delegates
  • Group exercises
  • Small-group activities
  • Practice sessions with simulated case material
  • Real-life case studies
The learning group is created as a Zoom meeting, in which we can use custom-made video material, carry out discussions, run small group exercises, and have some practice sessions. Our trainers have a wealth of practical experience in mediating and facilitating conversations and are able to adapt the course content to the make-up of the particular learning group.

This course is an introduction to the subject for anyone who wants to find out how mediation works and what it has to offer. Courses are attended by managers, team leaders, HR and employee relations professionals from: private sector companies, local authorities, NHS settings, charities, higher education, and the emergency services; housing & homelessness workers, counsellors, coaches, and health workers.

Our mediation model has been written to apply equally to the widest range of disputes and provides a valuable toolkit to anyone who ever has to resolve conflict between other people.

We are pleased to be able to offer you a 10% discount if...

  • Early bird discount - The course you are booking on is more than 90 days away
  • Charity discount - You are representing a registered charity
  • Three learner discount - You are booking three or more learners

Only one discount is allowed per booking.


Monday 15th June 2020

At a glance

  • 1 -day course
  • Hosted at Over Zoom, Online
  • £345 + VAT
Book now

0800 772 0778

"Excellent course supported by trainer knowledge and use of role plays." Dan Goulding, Florette
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About the venue

Module One delivered over Zoom


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How to get there

Book your place now!

Or call us on 0800 772 0778

Scheduled dates for this course

Venue details

Module One delivered over Zoom

    Monday 15th June 2020