The Interpersonal Mediation Practitioner’s Certificate

Train your delegates with our in-house mediation qualification.

Train your organisation’s delegates as mediators with the Interpersonal Mediation Practitioner’s Certificate (IMPC), the market-leading 40-hour professional mediation training course.

The IMPC qualifies you to be able to resolve all types of interpersonal conflict more positively, including bullying and harassment and grievance-type issues in the workplace, consumer disputes, family and neighbourhood fall-outs, all types of complaints, and business conflicts. Over 5,000 people have qualified with us in the last twenty years on this highly-regarded course, and 100% of our learners would recommend the course to others.

One reason for the popularity of the course is that all of our trainers are themselves practising mediators, who pass on their mediation skills through a number of exercises, lectures, group discussions, lively dispute simulations and real case studies. We emphasise learning-by-doing in order to build up your delegates’ competence and confidence as mediators.

We have worked with organisations all over the world, and our training sits on Ofqual’s Register of Regulated Qualifications, just like GCSEs, A Levels and Degrees. Become a mediator with us and you get a proper, externally accredited qualification, respected and recognised throughout the UK and beyond.

We currently have two options for how the course is delivered: a five-day face-to-face course and a six-day blended course split into two modules. The latter would consist of three days of online training and three days of in-person training.

Just you looking to train as a mediator? Find out more about our open-access IMPC courses here, where individuals can attend and qualify as accredited mediators!

At the conclusion of the course, you should be able to:
    • Compare and contrast mediation with other forms of dispute resolution
    • Identify the requisite skills and qualities of an effective mediator
    • Understand how to apply mediation in your own setting
    • Prepare for, set up, run, and conclude mediation sessions
    • Achieve the six learning outcomes for the level four award of the Mediation Practitioner's Certificate
  We also provide you with everything you need to get started as a mediator, either within your organisation, or as a freelance practitioner. This includes giving learners access to our exclusive IMPC Learner Zone, a hub of information and resources for newly-qualified mediators.
The course covers everything you need to know to become a professional mediator, including:
    • The underlying principles of mediation
    • The step-by-step mediation process, and tasks at each stage
    • The role of the mediator compared to other professional roles
    • Confidentiality and impartiality in mediation
    • How to initiate, manage and conclude the mediation process
    • The skills and knowledge required of mediators
    • Encouraging people to participate in mediation
    • How to ensure that mediation is safe, constructive, and effective
  Your skills and knowledge are assessed through practice sessions during the course, and your knowledge and understanding are assessed by way of a post-course written assessment.
All of our trainers are practising mediators, qualified and highly experienced in adult education. We use a range of methods to deliver the course, including:
  • Video of a simulated dispute, illustrating how people behave when they are in conflict
  • Lecture and discussion
  • Group exercises
  • Small-group activities
  • Practice sessions with simulated case material
  • Real-life case studies
The course is the only one in the UK to be assessed at level four on the Qualifications and Credit Framework of Ofqual, the regulator of examinations. We aim to support all learners to meet the standard required by the external accrediting body, thereby achieving a 100% pass rate. Anyone who does not meet the standard first time is provided with academic support and is allowed a re-submission so that they can go on to meet the course requirements.
The course is ideal for groups looking to become professional mediators. This could include:
  • HR Professionals
  • People Managers and Team Leaders
  • Welfare Officers
  • Equality Officers
  • Housing Workers
  • Employment Solicitors
  • Trainers and organisational consultants
  • Trades Union Representatives
  • Family workers and family group conferencing teams

We are pleased to be able to offer you a 10% discount if...

  • Early bird discount - The course you are booking on is more than 90 days away
  • Charity discount - You are representing a registered charity
  • Three learner discount - You are booking three or more learners

Only one discount is allowed per booking.


Module 1 (Online): 19th - 21st October / Module 2 (London): 14th - 16th December 2020

At a glance

  • 5 -day course
  • Hosted at Over Zoom, Online
  • £1795 + VAT
  • Gain accredited mediator status
  • 6 points at level 4 on the QCF
Book now

0800 772 0778

"Very good, I can't wait to get started! I will use the skills throughout the rest of my role at work." Jane Thrale, John Lewis
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About the venue

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Scheduled dates for this course

Venue details
London – Monument

8 Eastcheap

    5th - 9th October 2020
Venue details

Zoom video conferencing

    Module 1 (Online): 19th - 21st October / Module 2 (London): 14th - 16th December 2020
    Module 1 (Online): 16th - 18th November / Module 2 (London): 14th - 16th December 2020
Venue details

etc.venues Portland Street

    16th - 20th November 2020
    17th - 21st May 202110% Early bird discount available
    15th - 19th November 202110% Early bird discount available
Venue details

etc.venues Fenchurch Street

    7th - 11th December 2020
    22nd - 26th February 202110% Early bird discount available
    19th - 23rd April 202110% Early bird discount available
    11th - 15th October 202110% Early bird discount available
    6th - 10th December 202110% Early bird discount available
Venue details

etc.venues Maple House

    18th - 22nd January 202110% Early bird discount available
    6th - 10th September 202110% Early bird discount available
Venue details

Park Plaza Nottingham

    15th - 19th March 202110% Early bird discount available