Mediation Skills for Facilitated Conversations

Train online how to facilitate conversations that bring early and informal resolution to workplace disputes.

This highly practical two-day online course builds your confidence and competence in using some key mediation skills to facilitate conversations between people who are in dispute. Based around real case scenarios, the course provides everything you need to be able to set up, run, and conclude informal resolution meetings: face-to-face or online.

On the course, you will learn:

  • Key mediation skills: a selection of essential tools drawn from our 5-day qualification course
  • The opportunities, benefits, and limitations of running facilitated conversations
  • How to decide which sorts of disputes would be suitable for this approach
  • Facilitating conversations either online or face-to-face
  • Building mediation skills into your professional role

At the conclusion of the two days, you should be able to:
  • Compare and contrast using mediation skills with other forms of dispute resolution
  • Understand the essential skills and qualities of an effective dispute resolver
  • Know when and how to apply mediation skills to a facilitated conversation
  • Set up, facilitate, and conclude either face-to-face or online resolution meetings
This two-day course covers everything you need to be able to facilitate productive conversations between people who have come into conflict, including:
  • Some key mediation principles and skills
  • Applying mediation skills in a step-by-step process
  • Confidentiality and impartiality when working face-to-face or online
  • How to set up and manage a facilitated conversation
  • Dealing with disruption and resistance
  • How to get a good resolution without directing or imposing
  • How to ensure that your facilitated conversations are safe and effective
All of our online courses are live, interactive events, run by a practising mediator who is an expert in the field. Mediation Skills for Facilitated Conversations includes a combination of:
  • Custom-made video clips from a range of simulated interpersonal disputes
  • Lecture and live input by the trainer and discussion among delegates
  • Group exercises
  • Small-group activities
  • Practice sessions with simulated case material
  • Real-life case studies
The learning group is created as a Zoom meeting, in which we can use custom-made video material, carry out discussions, run small group exercises, and have some practice sessions. Our trainers have a wealth of practical experience in mediating and facilitating conversations and are able to adapt the course content to the make-up of the particular learning group.
Managers, team leaders, HR and employee relations professionals from private sector companies, local authorities, NHS settings, charities, higher education, and the emergency services. Our model for Facilitated Conversations has been written to apply equally to the widest range of disputes and provides a valuable toolkit to anyone who ever has to resolve conflict between other people.

We are pleased to be able to offer you a 10% discount if...

  • Early bird discount - The course you are booking on is more than 90 days away
  • Charity discount - You are representing a registered charity
  • Three learner discount - You are booking three or more learners

Only one discount is allowed per booking.


11th-12th January 2021

At a glance

  • 2 -day course
  • Hosted at Over Zoom, Online
  • £545 + VAT
Book now

0800 772 0778

"Very good, I can't wait to get started! I will use the skills throughout the rest of my role at work." Jane Thrale, John Lewis
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About the venue

Delivered online via Zoom


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How to get there

Book your place now!

Or call us on 0800 772 0778

Scheduled dates for this course

Venue details

Delivered online via Zoom

    11th-12th January 2021