The Neighbourhood Mediation Practitioner’s Certificate
Become an accredited neighbourhood mediator with our flagship mediation training course
Train to be a mediator with the Neighbourhood Mediation Practitioner’s Certificate (NMPC), the market-leading 40-hour mediation qualification.
Neighbourhood disputes are common and can cause a great deal of upset and bad feeling between people. In these situations, mediation has long been recognised as a quick and highly effective way to resolve disputes between neighbours in a social housing setting, problems with non-payment of rent or other bills, or ‘problem’ tenants and low-level ASB.
The NMPC qualifies you to be able to resolve any and all types of conflicts involving neighbours, families, landlords, and housing associations. Over 5,000 people have qualified with us in the last 20 years on the course, with 100% of them either ‘Satisfied’ or ‘Very Satisfied’ with their mediation training experience!
One reason for its popularity is that all of our trainers are practising mediators, as well as certified adult educators. We use a variety of exercises, including case simulations, group work, individual exercises, and discussions, to build up your competence and confidence as a mediator.
On top of this, we have trained mediators from all over the world, and our training sits on Ofqual’s Register of Regulated Qualifications, alongside A Levels and Degrees.
Simply put, become a mediator with us and you get a proper externally-accredited qualification, respected and recognised throughout the UK and beyond!
Resolve all types of neighbourhood disputes
The UK’s only Level 4 mediation course
Unlimited post-course support from our experts
Why train with UK Mediation?
All of our trainers are practising mediators with many years of experience. They are also certified adult educators, meaning you’re in capable hands during your training!
Thanks to our accreditations and certifications, our qualification is recognised worldwide. Because of this, we have trained people all over the globe, with many excellent testimonials to show for it.
ISO-9001 is the internationally-recognised standard for quality management. This means that, whatever service we’re providing, you can be sure it will be carried out in an efficient and quality-focused manner.
We don’t wash our hands of you after your initial training. We are here with a dedicated support line to give you unlimited post-course support, and we can also provide higher level qualifications later on.
The course covers everything you need to know to become a neighbourhood mediator, including:
- The principles of mediation
- The step-by-step mediation process
- Confidentiality and impartiality in mediation
- How to manage the process
- The skills and knowledge required
- How to ensure that mediation is safe and effective
At the conclusion of the course, you should be able to:
- Compare and contrast mediation with other forms of dispute resolution
- Identify the skills and qualities of an effective neighbourhood mediator
- Understand how to apply mediation
- Set up and run mediation sessions
- Achieve the six learning outcomes of the Neighbourhood Mediation Practitioner's Certificate
We use a range of methods to deliver the course, including:
- Video of a simulated dispute
- Lecture and discussion
- Group exercises
- Small-group activities
- Practice sessions with simulated case material
- Real-life case studies
How you’re assessed
Our course is assessed through both practical and written assessments.
Towards the end of the course, learners are observed as they undertake the simulated case scenarios. You are also given a written assessment to complete after the course.
About the qualification
The course offers our learners the only Level 4 mediation qualification in the UK.
And, unlike many training providers, our qualification isn't only accredited by us! It's also externally accredited by our awarding body, AIM Awards.
Help & Support
Following the course, all learners receive unlimited post-course support.
This means that, whenever necessary, you can speak to one of our experienced mediators for advice and guidance.
All learners receive a training folder containing everything you need for the course... and beyond!
This contains your course manual, conflict scenarios booklet, quick-reference cards, and your assessment.
What our learners say…
Here are a few testimonials from recent courses:
"Really enjoyed the practice of being a mediator - wasn't as such a role play, more like "involved learning"! It was also nice to rubber stamp, and understand, the theory behind what we do day in and day out."
Alexander Reece , Housing Solutions Officer
"Extremely positive learning environment. Trainer ensured that all roleplay sessions were geared to the needs of the participants and relevant."
Sharon Rice, Family Group Conference Coordinator
"The course was structured, easy to follow and has definitely improved my knowledge and experience of the mediation process. The trainer was very supportive too!"
Sharon Schofield, Senior Liaison Officer
Pricing & Discounts
The standard price for the course is £1,795 + VAT.
You can either pay the full amount now, or pay a 25% deposit to secure your place. We would then ask you to settle the balance six weeks before the course.
We are pleased to offer a 10% discount for any one of the following reasons:
Your course fee includes all of the following:
Just some of the organisations who have trained with us…
Bespoke in-house training
Our training can also be tailored to your organisation’s needs and delivered at a time and place of your choice. This is ideal for a number of individuals from the same company.Find out more
Scheduled public courses
With a number of dates scheduled at venues across the country, our accredited mediation training courses are perfect for individuals looking to become a mediator.Find out more