Mediation training for
police services

Train in resolving the workplace challenges faced by police officers and staff.

Thanks to our expertise, many of the UK’s police services now use workplace mediation to nip conflict in the bud, to minimise grievances, and to regularly repair and strengthen people’s working relationships.

We understand the challenges faced by police officers and staff alike, and we know how to put mediation into action in this particular setting.

We have developed versions of our training courses just for police services. We also offer specialist training in how to use mediation to resolve complaints for police, plus a specific programme for addressing bullying and harassment.

If none of this quite fits the bill, then do get in touch with our team for an option of a one-off tailored course in case you have a more specific need that we need to address.

Some of the police services we’ve worked with…

Short courses

Understanding Mediation

Getting started

Thinking of using workplace mediation to resolve workplace disputes? This starter package is great for people managers, HR professionals, and all levels of officers and staff.

Our one-day package will give you a clear understanding of mediation.

  • Expert training in workplace mediation, uses, costs & benefits
  • Some key mediation skills that your group can take away and use straight away
  • How to decide which situations would be suitable (and unsuitable) for mediation
  • Building mediation into your policies and procedures
  • Where next?

Practical Mediation Skills

Developing your skills

Do you want some key individuals to gain competence and confidence in using some key workplace mediation skills? This package is just the job for management, HR, Police Federation Reps, and staff and officers of any level. At the conclusion of this course, if you decide you want to go on to qualify some in-house mediators, you can use this two-day course as a credit towards a full qualification.

A two-day Mediation Skills course giving you the tools to mediate disputes.

  • Training in how to mediate workplace disputes: an abbreviated version our renowned four-day accredited mediator training
  • The strengths, benefits, and limitations of workplace mediation
  • Selection criteria for deciding what kinds of situations would be suitable for mediation
  • How to build mediation skills into your regular professional role

Accredited courses

Interpersonal Mediation Practitioner’s Certificate

Qualify your own group of in-house mediators

Are you ready to qualify some internal mediators? You may have existing officers or staff who are working in mediation, who would benefit from having an accredited qualification, or you may be ready to set up your own internal mediation service from scratch. This is one of our most popular packages for police services.

The four-day intensive programme qualifies you to become accredited mediators.

  • Accredited training, assessment, and certification of your mediators, all delivered by our own mediation experts
  • All of the forms, templates, and policies and procedures that you would need in order to get a mediation service working
  • Post-course support for when you start to mediate for real
  • A live, competence-based selection process, run by us, for choosing who you should put through the training (optional)
  • Case supervision: group sessions run for your mediators by a practising mediator, where your workers can de-brief and reflect on their learning when they begin to take on real cases (optional)

Next steps courses

Refresher Days

Refreshing your skills

Our popular one-day refresher package is taken up by police services who are already using a group of in-house mediators. We can also leave you with paperwork, templates, and policies relating to the more effective running of your in-house mediation service.

The one-day event, run by a practising mediator, refreshes your mediation skills.

  • Revision of the workplace mediation model
  • Re-visiting any key skills or key parts of the mediation model that your group may need a reminder of
  • Live supervision/consultative support of cases that your mediators have completed, drawing out learning points and continually building best practice
  • Troubleshooting, and a health-check on how your service is running, with some suggestions for what could be enhanced or improved
“Very impressed with teaching style. The trainer really got me thinking. Thoroughly enjoyed it and learned a lot!”Darren Smith, Unison Representative
Cheshire Constabulary
read more testimonials

Download our brochure

Our workplace mediation training brochure includes information on our most popular courses, including our accredited qualifications.

Find out here
Scheduled public courses

With a number of courses scheduled at venues across the country, our public courses are perfect if you have less than four people to train.

Find out more
Interested in a proposal?

We’re always happy to prepare a quote for your training needs and provide all the options you need to make an informed decision.

Get in touch