Complaints mediation training in the workplace
Mediation training packages for complaints handling.
We have developed the following training courses in using mediation for handling complaints within organisations. But of course, if you want us to customise something different for you, of have a particular area of application that you would like to discuss with us, do please let us know.
Some of the organisation we’ve worked with…
Practical Mediation Skills
Developing your skills
If you would like your staff to be able to use some key mediation skills, but without having to qualify as mediators.
A two-day Practical Mediation Skills course, covering:
Interpersonal Mediation Practitioner’s Certificate
Qualify your own group of in-house mediators
If you want to be able to handle complaints better, and to work in a manner consistent with the OIA’s ‘Good Practice Framework’.
A five-day package for those new to the subject, or who already incorporate some elements of mediation/conciliation into their processes, including:
“An excellent learning environment. The trainer was evidently a highly experienced and passionate facilitator.”Colette McGinn, SO3 Resilienceread more testimonials
Royal Air Force