Workplace Mediation Skills

Gain confidence and competence in putting your mediation skills into practice

This course specifically addresses the need of groups who wish to train in workplace mediation, but who do not need to gain formal recognition as qualified mediators. The programme is especially popular with those wishing to incorporate structured mediation skills into their existing roles.

Workplace Mediation Skills aims to give your delegates the confidence and competence to incorporate these skills into their roles and, using the same step-by-step model as employed by mediators, teaches them to resolve all manner of workplace disputes. This includes personality clashes, miscommunications, grievance-type issues, and instances of bullying and harassment.

On the course, you will learn:

Key mediation skills: a selection of essential tools drawn from our 5-day qualification course
The opportunities, benefits, and limitations of running facilitated conversations
How to decide which sorts of complaints would be suitable for mediation
Facilitating conversations between colleagues
Building mediation skills into your professional role

This course is designed for groups of 6-12 delegates to be delivered in-house within an organisation. If you are an individual looking for similar training, we would recommend our open-access Mediation Skills for Facilitated Conversations course.

At the conclusion of the two days, your learners will be able to:

- Compare and contrast using mediation skills with other forms of dispute resolution
- Understand the essential skills and qualities of an effective dispute resolver
- Know when and how to apply mediation skills to workplace disputes
- Set up, facilitate, and conclude workplace resolution meetings

This two-day course covers everything you need to be able to facilitate productive conversations between work colleagues, including:

- Some key mediation principles and skills
- Applying mediation skills in a step-by-step process
- Confidentiality and impartiality when mediating
- How to set up and manage a facilitated conversation
- Dealing with disruption and resistance
- How to get a good resolution without directing or imposing
- How to ensure that your facilitated conversations are safe and effective

Delivered either online or in-person at your location, all of our courses are live, interactive events, run by a practising mediator who is an expert in the field.

Workplace Mediation Skills includes a combination of:

- Custom-made video clips of a simulated workplace dispute between two colleagues
- Lecture and live input by the trainer and discussion among delegates
- Group exercises
- Small-group activities
- Practice sessions with simulated case material
- Real-life case studies
Our trainers have a wealth of practical experience in mediating and facilitating conversations, and are able to adapt the course content to the make-up of the particular learning group.

At a glance

2-day course
Delivered either in-person or online
For groups of 6 to 12 delegates
Includes pre-course consultation
Facilitated by one of our expert trainers
Fully-customised materials and case simulations

Get a quote

0800 772 0778

"Very good - I can't wait to get started! I will use the skills throughout the rest of my role at work." Jane Thrale, HR Manager,
John Lewis

Workplace Mediation Skills

At a glance

0800 772 0778

About us

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