Workplace Mediation Skills

Gain confidence and competence in putting your mediation skills into practice

This course specifically addresses the need of groups who wish to train in workplace mediation, but who do not need to gain formal recognition as qualified mediators. The programme is especially popular with those wishing to incorporate structured mediation skills into their existing roles.

Workplace Mediation Skills aims to give your delegates the confidence and competence to incorporate these skills into their roles and, using the same step-by-step model as employed by mediators, teaches them to resolve all manner of workplace disputes. This includes personality clashes, miscommunications, grievance-type issues, and instances of bullying and harassment.

On the course, you will learn:

  • Key mediation skills: a selection of essential tools drawn from our 5-day qualification course
  • The opportunities, benefits, and limitations of running facilitated conversations
  • How to decide which sorts of complaints would be suitable for mediation
  • Facilitating conversations between colleagues
  • Building mediation skills into your professional role

This course is designed for groups of 4-12 delegates when delivered online, or for 6-16 delegates when delivered face-to-face. If you are an individual looking for similar training, we would recommend our open-access Mediation Skills for Facilitated Conversations course.


At a glance

  • 2-day course
  • Delivered either in-person or online
  • For groups of 6 to 16 in-person
  • For groups of 4 to 12 online
  • Includes pre-course consultation
  • Facilitated by one of our expert trainers
  • Fully-customised materials and case simulations
  • ¬£ + VAT
Book now

0800 772 0778

Scheduled dates for this course...

There are no dates currently scheduled for this course. Contact us if you would like to arrange an in-house version of this course or discuss other options.
"Very good - I can't wait to get started! I will use the skills throughout the rest of my role at work." Jane Thrale, HR Manager,
John Lewis
read more testimonials
Would in-house be better?

We can offer this course as an in-house option and train your entire team at a time and place convenient for you.

Find out more
Attend a free webinar

Register for our next webinar for your chance to find out more about mediation. Or browse our webinar back catalogue.

Find out more
Got a question?

We’re a friendly bunch and we’re always happy to answer any questions you may have about mediation training and the options available.

Get in touch