Online Mediation Essentials

Learn the principles of online mediation for interpersonal disputes, see online mediation in action, and get to participate in this highly interactive one-day online course.

This practical course gives the perfect introduction to the principles and practice of using online mediation to resolve disputes between people. The course centres on a heated dispute between two work colleagues* and takes you through the skills and techniques of mediation: showing you how a real mediator would apply a stage-by-stage online mediation process to resolving people’s disagreements.

The course includes:

  • Online Interpersonal Mediation: what it is and what it isn’t
  • Some underlying principles of online mediation
  • The role of the online mediator
  • How conflict develops and when and how a mediator might get involved
  • Confidentiality and impartiality and other key building blocks: how they work in online mediation

At a glance

  • 1-day course
  • Delivered either in-person or online
  • For groups of 6 to 16 in-person
  • For groups of up to 12 online
  • Includes pre-course consultation
  • Facilitated by one of our expert trainers
  • Fully-customised materials and case simulations
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0800 772 0778

Just some of the organisations we’ve trained:

"Excellent course supported by trainer knowledge and use of role plays." Dan Goulding, Florette
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About us

We’ve been going for over 20 years! Discover more about UK Mediation, our accreditations, and our history.

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Register for our next webinar for your chance to find out more about mediation. Or browse our webinar back catalogue.

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We’re always happy to prepare a quote for your training needs and provide all the options you need to make an informed decision.

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