Mediation Skills for Complaints Handling

This course specifically addresses the need of groups who wish to train in mediation to resolve complaints at the earliest possible stage. The programme is especially popular with those wishing to incorporate structured mediation skills into their existing roles as complaints managers, tenancy officers, ombudsmen, or registry staff.

This course aims to train your group to resolve complaints in a more positive way, using the same step-by-step model employed by mediators, and teaches your delegates to resolve all manner of complaints. This use of mediation training has been effectively implemented into healthcare, housing, education, and private sectors.


At a glance

  • 2-day course
  • £ + VAT
  • CPD Hours:
  • 12 - Solicitors Regulation Authority
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0800 772 0778

Just some of the organisations we’ve trained:

Scheduled dates for this course...

There are no dates currently scheduled for this course. Contact us if you would like to arrange an in-house version of this course or discuss other options.
"I have gained confidence in dealing with complaints and have learnt new skills which will help greatly when it comes to difficult conversations. Really enjoyed the course!" Lucy Page, Customer Service Advisor, Flagship Group
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Would in-house be better?

We can offer this course as an in-house option and train your entire team at a time and place convenient for you.

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Attend a free webinar

Register for our next webinar for your chance to find out more about mediation. Or browse our webinar back catalogue.

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Got a question?

We’re a friendly bunch and we’re always happy to answer any questions you may have about mediation training and the options available.

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