Mediating by Phone

Learn how to carry out your mediation cases by telephone, see telephone mediation in action, and get to participate in this highly interactive half-day conversion course.

This practical conversion course for trained mediators gives the perfect introduction on how to conduct your interpersonal cases on the phone.

The course centres on a heated dispute between neighbours and shows you how to apply your mediation skills when the case is conducted by telephone. The skills, approach, and techniques shown all come from our own widely applicable model, and are equally valuable for workplace, neighbourhood, family relationship and complaints mediation.

The course includes:

  • Phone-based Interpersonal Mediation: what it is and what it isn’t
  • How the step-by-step model works on the phone
  • The role of the telephone mediator: what’s different?
  • Managing the session, the participants, and the outcome
  • Managing confidentiality and impartiality in telephone mediation

At a glance

  • 1/2-day course
  • Delivered either in-person or online
  • For groups of 6 to 16 in-person
  • For groups of up to 12 online
  • Includes pre-course consultation
  • Facilitated by one of our expert trainers
  • Fully-customised materials and case simulations
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0800 772 0778

Just some of the organisations we’ve trained:

"This was the first time I have done any training online, but it was really well managed and very beneficial. The manual and resources were helpful too." Paul James, Northampton Partnership Homes
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About us

We’ve been going for over 20 years! Discover more about UK Mediation, our accreditations, and our history.

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Register for our next webinar for your chance to find out more about mediation. Or browse our webinar back catalogue.

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We’re always happy to prepare a quote for your training needs and provide all the options you need to make an informed decision.

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