Mediating by Phone
Learn how to carry out your mediation cases by telephone, see telephone mediation in action, and get to participate in this highly interactive half-day conversion course.
This practical conversion course for trained mediators gives the perfect introduction on how to conduct your interpersonal cases on the phone.
The course centres on a heated dispute between neighbours and shows you how to apply your mediation skills when the case is conducted by telephone. The skills, approach, and techniques shown all come from our own widely applicable model, and are equally valuable for workplace, neighbourhood, family relationship and complaints mediation.
The course includes:
- Phone-based Interpersonal Mediation: what it is and what it isn’t
- How the step-by-step model works on the phone
- The role of the telephone mediator: what’s different?
- Managing the session, the participants, and the outcome
- Managing confidentiality and impartiality in telephone mediation
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"This was the first time I have done any training online, but it was really well managed and very beneficial. The manual and resources were helpful too." Paul James, Northampton Partnership Homesread more testimonials
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