Conflict Resolution Skills

Learn how to resolve both your own and others’ conflict more effectively

Dealing with conflict puts a drain on your organisations’ resources. Formal processes often time-consuming and ultimately unsatisfactory, while unresolved conflict can quickly worsen if left unaddressed.

Conflict Resolution Skills offers a practical grounding in the skills and knowledge required to resolve conflict. The course equips your delegates with an understanding and a set of skills to be able to better address both their own and others’ disagreements, and is suitable for human resources practitioners, team leaders, complaints managers, trade union representatives and front line workers.

On the course, your delegates will learn how to:

• View and manage conflict more positively
• Support colleagues who are in conflict
• Address their own conflicts with early and informal resolution
• Know when to refer cases on to more experienced support