Mediation Refresher

Already a trained mediator but want to top-up your skills and progress your practice?

Dust off your mediation skills, get a reminder of some key concepts in interpersonal mediation, and get your questions answered in this highly interactive one-day online refresher course.

Designed for people already trained in mediation, the course is run by one of our own expert mediators and includes:

  • An in-depth revision of the interpersonal mediation model
  • A chance to re-visit some key skills, including ‘re-framing’
  • Live consultative support of cases that you have either completed or are working on
  • Feedback, advice, and guidance on your own practice
  • A look at how online mediation works and how you can provide it

Revision of the 7-stage mediation model

Revisit key skills of the mediator

Receive live consultative support

Why train online with UK Mediation?

  • Experienced in virtual delivery

    For many years now, we’ve provided online courses to both individuals and organisations. We’ve honed our processes over that time, ensuring that we remain the leading providers of online mediation training.

  • ISO-9001 quality standard

    ISO-9001 is the internationally-recognised standard for quality management. This means that, whatever service we’re providing, you can be sure it will be carried out in an efficient and quality-focused manner.

  • Trained by real mediators

    All of our trainers are practising mediators with many years of experience. They are also certified adult educators, meaning you’re in capable hands during your training!

  • Post-course support

    We don’t wash our hands of you after your training. Not only do we have a dedicated support line, we also give you access to our exclusive IMPC Learner Zone, a hub of information and resources for qualified mediators.

Course Content


This one-day online course gives you a lively reminder of what you learned in your mediation training, and re-boosts your confidence and competence as a practising mediator.

The day includes:

    • Revision of the seven-step model: the purpose of each stage and the skills required
    • Skills practice: a reminder of not just what we mediators do, but how we do it
    • Optional discussion of learners’ live cases and critical events in cases they have completed
    • Tutor feedback, advice, and guidance on best practice
    • Use of our custom-made video clips: illustrating typical dispute scenarios and how professional mediators would take them on

    • An overview and illustration of online mediation, using our custom-made video of an online case

Aims and Objectives

The aim of this one-day online course is to give you a refresher of your training and to send you away feeling confident and ready to take on your next cases.

At the conclusion of the day, you should be able to:

    • Re-visit the staged model for interpersonal mediation: remembering the structure and function of each stage

    • Feel confident in your use of key mediation skills

    • Have some addition insights into cases you and others are working on

    • Have a renewed awareness of some aspects of best practice and how to deal with mediation dilemmas

    • Be able to set up and run an online mediation case


All of our online courses are live, interactive events, run by a practising mediator who is an expert in the field.

This course includes a combination of:

    • Video clips of conflicts developing, and of the conflict being resolved by a mediator

    • Lecture and live input by the trainer, as well as discussion among delegates

    • Group exercises

    • Small-group activities

    • Practice sessions with simulated case material

    • Discussion of learners’ and tutor’s case studies

The learning group is created as a Zoom meeting, in which we can use custom-made video material, carry out discussions, run small group exercises, and have some practice sessions.


  • How can a course in interpersonal skills be delivered online?

    At UK Mediation, we have looked long and hard at what we can deliver online and what needs to be taught face-to-face. While some of our accredited mediator programmes have to be delivered in person, we believe this course can achieve its aims and objectives with a carefully delivered online approach. Plus, we know what we’re doing – we lead the way in virtual training delivery! We are an externally-accredited training provider and the only holders of the ISO 9001 quality standard in the mediation world. Our trainers have devised this course and refined it over the years to be a lively, interactive event, and feedback from previous learners include comments on it being ‘engaging’, ‘highly relevant’, and ‘a great confidence booster’.

  • I've never trained as a mediator. Would this course be a good introduction?

    This course is designed for those who have already completed some training in mediation. If you were looking to become a fully-qualified mediator, we would instead recommend our externally-accredited qualification. Or, if you were just looking for some practical skills to take away and begin using, our Mediation Skills for Facilitated Conversations course would be more appropriate.


    The standard price for the course is £345 + VAT.

    You can either pay the full amount now, or pay a 25% deposit to secure your place. We would then ask you to settle the balance six weeks before the course.


    We are pleased to offer a 10% discount for any one of the following reasons:

    What’s included

    Your course fee includes all of the following:

    • One day of online training via Zoom, 9:30-4:30
    • High-quality PDF training guide
    • Free post-course support

    Scheduled courses

    Venue details

    Delivered online via Zoom

      Friday 14th October 2022.10% Early bird discount available

    “Excellent course supported by trainer knowledge and use of role plays.”Dan Goulding, HR Manager
    read more testimonials

    About UK Mediation

    We’ve been going for over 20 years! Find out more about us, including our approach to conflict resolution, our accreditations, and our history.

    Find out more
    What our clients say

    Don’t just take our word for it!
    Read some of the testimonials that we have received from our many clients across a wide range of business sectors.

    Read our testimonials
    Need a little help?

    Still not sure of the best option for you?
    Speak to one of our mediation training experts on 0800 772 0778, or you can send us a message below…

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